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Chimney Sweeping reviews in Hamilton

  • F
    DM Thompson Chimney Repair Specialist LLC
    It had been over 5 1/2 weeks since the first appointment was made and canceled by them and they failed to show up on a scheduled second appointment three weeks later. There was no mention about a one year guarantee with those appointments which incidentally was not stated on their invoice and even if it was stated, I would certainly expect better workmanship that would fix the problem and not just putting a band aid on it. I understand there is no guarantee on water issues that could be coming through the roof or flashing that they did not work on however as I stated in my previous email, water issues in the house were noticed after observing peeling on the crown of the chimney of what they were suppose to fix. I certainly felt like I was getting the runaround with this company. After the no show they said they would come out the week after the holiday. That didn't happen. Then they said they would come out the following week either Monday or Tuesday and that didn't happen. I am extremely disappointed with the unprofessionalism with this company. We may not be your biggest job but we deserve better than this. A good company stands behind their work and at least would do their due diligence and come out to fix the problem
    - Erik B.
  • A
    Rachel's Cleaning & Services
    They did a great job. After the inspection they provided photos and an estimate of the needed repairs. We then hired them to take care of the chimney and fireplace repairs. They were very accommodating as far as scheduling and even moved the appointment up a week to assist us. After the repairs they provided before and after photos. I would definitely use them again.
    - Jeff T.
  • A
    Mid Valley Chimney Repair & Sweep
    Matt and his team did an outstanding job at rebuilding our 2 very large chimneys. It was a complete tear down to the roof line. He was able to match the brick perfectly and added the type of cap we wanted. His team was punctual, friendly and easy to work with. He is the only contractor I have had that kept me abreast of potential weather delays. You always knew a day ahead if his team was going to show up or not. During some rain delays I hired Mid-Valley to do some interior brick work, which they readily accommodated and at an extremely fair price. Mid-Valley's work was so good and below what I estimated (based on previous estimates), I purchased from Mid-Valley, and had them install, a wood burning insert. You can't go wrong with Mid-Valley for any masonry work. I will have them back when we progress to other brick, stone or block projects.
    - Alan D.
  • A
    Rachel's Cleaning & Services
    They were very prompt, professional and seemed knowledgeable about the services. A technician located a fire hazard in our chimney and recommended tuckpoint repair, which was offered at a fair price. He also replaced our chimney topper to ensure the safety of our roof. The chimney was cleaned and our carpet was protected. They were sure to were booties on their feet while in the house and were very courteous of our safety, due to the fumes from spraying a heat protected paint in our fireplace box. We will definitely call them in the future for our chimney cleaning and maintenance.
    - Janelle S.
  • A
    ARCO - Affordable Roofing & Chimney Options
    I was much impressed with the care, cleanliness and service I received from ARCO when they did my chimney sweep and level 1 inspection. My service appointment was promptly scheduled. The same day they did my service, I was provided photos, a detailed report of my inspection and an inspection of my roof as well. I would highly recommend this company to others needing this type of service.
    - Nancy B.
  • A
    Vonderhaar Fireplace Stove & Masonry
    We are very happy with our experience.  The service person Ryan was very professional and called when he was about 15 minutes from our home.  We have a no shoe policy in our home and Ryan was more than happy to comply.  He was very friendly and explained the steps as he was inspecting our fireplace. Our fireplace is now running efficiently and we are confident in the work that Ryan performed.  Everyone that we dealt with at Vonderhaar have been helpful and professional and we will definitely be using them in the future.
    - Michael P.
  • A
    ARCO - Affordable Roofing & Chimney Options
    From the phone calls to the estimator to the crew supervisor - everyone was very professional.  The job did get delayed once started, but only by a day or two, and since it was outside the home, did not impact us.  They did a great job, and we asked them back to fix gutters - also done very well.  They impressed me with their professionalism, and they met competitors quotes too.  All in all, very impressed, and they will certainly do work for us again.
    - Mark H.
  • F
    The company called me 30 minutes after my appointment time to cancel the appointment. The receptionist seemed less than apologetic and continued to offer me an appointment in ANOTHER three weeks. I was most surprised by their lack of concern for the customer and their time.
    - Jason D.
  • A
    American Chimney & Masonry
    Went well. Called to confirm if they could come there a little earlier than stated. Very professional and cleaned up area after completion. We were thinking of using our chimney this year and wanted the inspection prior to using it. Glad we had them come out as there are some major issues we did not know about, and will need to have the chimney fixed before using it.
    - Theodore M.
  • B
    Chimney Works Inc
    Overall, the installation was very good.  This is not a review of the Hampton insert, as we haven't had a chance to use it yet.   I gave a couple of "B" scores for a couple of minor issues.     We scheduled the installation about 6 weeks ahead of time so that we could have our desired day.  A few days before the scheduled date, the office phoned us to reschedule because they were going to be off on our scheduled day.  We had to change or work schedules because of this.  Brandon and his helper arrived on time for the installation.  They put tarps down and kept the area clean.  One negative I had was that they did not have a drill with them.  I guess they had forgotten it.  They had to use our drill.  Another minor negative comment was that they used our outside water without checking with us first.  One of our spigots is broken, and they, of course, used the broken one.  We would have appreciated them checking with us before turning on the water.  Other than that, the stove looks very nice in our living room.  We cannot wait to try it out this fall.  I would recommend Chimney Works to others and will be using them for our annual chimney cleaning.
    - Dawn D.
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Chimney Sweeps in Hamilton

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