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Chimney Repair reviews in Hamilton

  • F
    DM Thompson Chimney Repair Specialist LLC
    It had been over 5 1/2 weeks since the first appointment was made and canceled by them and they failed to show up on a scheduled second appointment three weeks later. There was no mention about a one year guarantee with those appointments which incidentally was not stated on their invoice and even if it was stated, I would certainly expect better workmanship that would fix the problem and not just putting a band aid on it. I understand there is no guarantee on water issues that could be coming through the roof or flashing that they did not work on however as I stated in my previous email, water issues in the house were noticed after observing peeling on the crown of the chimney of what they were suppose to fix. I certainly felt like I was getting the runaround with this company. After the no show they said they would come out the week after the holiday. That didn't happen. Then they said they would come out the following week either Monday or Tuesday and that didn't happen. I am extremely disappointed with the unprofessionalism with this company. We may not be your biggest job but we deserve better than this. A good company stands behind their work and at least would do their due diligence and come out to fix the problem
    - Erik B.
  • F
    D M Thompson Chimney Repair Specialist LLC.
    It had been over 5 1/2 weeks since the first appointment was made and canceled by them and they failed to show up on a scheduled second appointment three weeks later. There was no mention about a one year guarantee with those appointments which incidentally was not stated on their invoice and even if it was stated, I would certainly expect better workmanship that would fix the problem and not just putting a band aid on it. I understand there is no guarantee on water issues that could be coming through the roof or flashing that they did not work on however as I stated in my previous email, water issues in the house were noticed after observing peeling on the crown of the chimney of what they were suppose to fix. I certainly felt like I was getting the runaround with this company. After the no show they said they would come out the week after the holiday. That didn't happen. Then they said they would come out the following week either Monday or Tuesday and that didn't happen. I am extremely disappointed with the unprofessionalism with this company. We may not be your biggest job but we deserve better than this. A good company stands behind their work and at least would do their due diligence and come out to fix the problem
    - Erik B.
  • A
    Mid Valley Chimney Repair & Sweep
    I purchased a 160 year old home 2.5 years ago. It has 3 fireplaces. Mid Valley just repaired the one in my living room and they did a fantastic job. The hearth needed to be replaced and they were able to save the old brick to use on the top so that it still looks original to the fireplace. They also lined the chimney with a new stainless steel flue and repaired the fire box. I put a fire in it on Saturday night and it was wonderful. I will definitely be hiring these guys to repair my other fireplace, as well as for general masonry work. I highly recommend their services.
    - Samantha G.
  • A
    Rachel's Cleaning & Services
    They did a great job. After the inspection they provided photos and an estimate of the needed repairs. We then hired them to take care of the chimney and fireplace repairs. They were very accommodating as far as scheduling and even moved the appointment up a week to assist us. After the repairs they provided before and after photos. I would definitely use them again.
    - Jeff T.
  • A
    Mid Valley Chimney Repair & Sweep
    Matt and his team did an outstanding job at rebuilding our 2 very large chimneys. It was a complete tear down to the roof line. He was able to match the brick perfectly and added the type of cap we wanted. His team was punctual, friendly and easy to work with. He is the only contractor I have had that kept me abreast of potential weather delays. You always knew a day ahead if his team was going to show up or not. During some rain delays I hired Mid-Valley to do some interior brick work, which they readily accommodated and at an extremely fair price. Mid-Valley's work was so good and below what I estimated (based on previous estimates), I purchased from Mid-Valley, and had them install, a wood burning insert. You can't go wrong with Mid-Valley for any masonry work. I will have them back when we progress to other brick, stone or block projects.
    - Alan D.
  • A
    Rachel's Cleaning & Services
    They were very prompt, professional and seemed knowledgeable about the services. A technician located a fire hazard in our chimney and recommended tuckpoint repair, which was offered at a fair price. He also replaced our chimney topper to ensure the safety of our roof. The chimney was cleaned and our carpet was protected. They were sure to were booties on their feet while in the house and were very courteous of our safety, due to the fumes from spraying a heat protected paint in our fireplace box. We will definitely call them in the future for our chimney cleaning and maintenance.
    - Janelle S.
  • D
    Brickworks-The Chimney Man
    I first contacted Tom in the spring of 2017. I had previously gotten some estimates in 2016 and wanted one more estimate before making a choice. After I got Tom's estimate, I responded to have him do the job. I didn't hear anything about a potential work date so after a month or so I called back and was told that it would be in late June. The crew came the week of the 4th of July. After working for a full day, they tarped the chimney. They could not work the next day due to heavy rains. They did finish the following day. Several days later my out of town guests left and I went upstairs to pay bills including writing a check to Brickworks. That's when I noticed that there was damage to the slanted ceiling on the down side of the chimney. I wrote Tom a letter saying that my first guess was that this had occurred during construction when the chimney was tarped but that I was pleased with the look of the new chimney and I wrote the check. Tom called me when he received the check, acknowledging my note about the ceiling damage and said he wanted to come by to see it. I told him to call me anytime he was in the area. That was the last I heard from him. A week ago (around the first of November) I was upstairs sewing and it started raining hard. That's when I noticed that rainwater was dripping from the ceiling and pouring down the chimney inside the room. I had to move all the furniture close to the chimney to avoid water damage. I called and left a message on Tom's cell phone saying that something was very wrong and to please call me. Meanwhile I pulled down the ceiling, bagged up drenched insulation, and put towels around the chimney. The next day Tom called me. He said they had examined my roof and that there was nothing wrong with the chimney. He said I needed a roofer; that there were cracked shingles on the ridgeline and that my roof was old. (It isn't; it is less than 7 years old). I said that I really wanted to show him the area inside the house around the chimney that had experienced the water damage. His reply was that there was nothing wrong with the chimney; it wasn't anything he had done. Needless to say, I was very upset. I had given them the benefit of the doubt initially when I noticed water damage in my attic after they had redone the chimney. It was my mistake to think that the water damage had occurred during construction and that it was a one time thing. Later this week I had a roofer come to give me an assessment of the problem. He told me that the flashing was not up to code for Butler County and that it was obvious to him why I was experiencing water damage inside the house. At this point I need to have the chimney re-flashed correctly. Needless to say, I am very disappointed with the service that this company provided.
    - Karen C.
  • A
    ARCO - Affordable Roofing & Chimney Options
    I ended up spending $1400 with them because there was a problem with the house that we bought for our daughter to move in. They did the chimney sweep but there was a big problem with the house. It was not their fault. Even the walls were black in there. We bought a house so that our daughter, son in law and three kids could live there. Another company did some repairs for us. It was not done correctly the first time. But they redid it again at no charge as they should. There was a lot of problems with the chimney. The previous only heated the house with wood. It smelt like a campground in there. The smoke was not going up the chimney correctly. That is why the walls were all black and everything on the inside. Even the dryer was black and the inside of refrigerator and freezer. It was bad. We repaired it but they don't burn, we don't burn firewood in there. We repaired it so that it was safe and not cracked and had it capped. They did a good job. They were really booked up. They could have tried to get out of it but they came back and redid it for us. I did not get a competitive price. They came out to do the sweep and then they gave us an estimate. They were there and we needed it done.
    - Lynette S.
  • A
    Bone Dry Roofing & Masonry - Cincinnati
    Sean did an awesome job! He analyzed the issues and was able to repair everything the same day. He was very polite and knowledgeable. Very satisfied with services and would highly recommend the company.
    - Lori T.
  • A
    Bone Dry Roofing & Masonry - Cincinnati
    Sean did an awesome job! He analyzed the issues and was able to repair everything the same day. He was very polite and knowledgeable. Very satisfied with services and would highly recommend the company.
    - Lori T.
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Chimney Repair Services in Hamilton

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