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Fireplace Repair reviews in Goshen

  • A
    Original scheduled 3 weeks out, then called last week to move me up a week. Called when on the way, and arrived promptly. Took care with my home, no cleanup required by me after they left. Explained what they found, what actions were recommended and why. They were here for less than an hour start to finish and charged what was quoted ($375.00), a bit high. While I understand overhead, the equipment and expertise required to complete the job at a profit for the company should not come at such a high price; I will, however, consider calling them again, after I check around for like quality at a lower price.
    - Kitty S.
  • A
    Updated review:
    This is an update to the original review.  The original job went very badly with Arco Construction dropping the ball sweeping my chimney and me leaving a poor review of them.  Patrick, the owner, called me and explained that they had screwed up, this wasn't typical of their service, and wanted to make it up.  He offered to do the repairs they quoted at a highly discounted rate.  Being a business owner myself, I understand things happen and believed he really wanted to make things better..

    I agreed to the additional repairs and the guys showed up when scheduled.  They took care of the repairs, swept the chimney again to make sure nothing was missed.  While there, they also told me my gutters were full of leaves and offered to clean them at no charge!  When they were done, they showed me photos of all the work and made sure I was completely satisfied before leaving.

    Let's just say there was a night and day difference between the two experiences.  Seeing the other reviews on Arco Construction and after talking to Patrick about his company, I do believe the first time was an anomaly and that they really care about satisfying the customer.  I have left the original review below so that you can see what happened initially, how aggravated I was then and how satisfied I am after Patrick and Gary made everything right! Sometimes you get the best customers by bending over backwards to make up for a mistake and that is what they did this time. Gary, go ahead and schedule my chimney sweep for next year!



    Original review:
    I just had my chimney cleaned by Arco Remodeling.  I opened my flue to start a fire the next  night and all kinds of soot fell down!  As I worked the damper back and forth, piles of soot formed on the wood stacked below.  Once the chimney was cleaned, no one came back inside to check and make sure nothing had fallen inside or to check the operation of the fireplace.  I am now worried that soot has clogged the baffles and that it may start a fire!
    I called to tell them my concerns and they said Gary would be back out the next week since he would be in the area.  Gary also called and said the baffles look very fragile and he didn't want to break them  by cleaning them.  He said he would need to be very careful to try and prevent damaging them during cleaning.  Why wasn't this stated at the beginning when they first looked at the fireplace?  Surely they knew the soot would pile up there as they cleaned it, how else would they clean them properly? 
    Well, I decided to  chance letting them finish the job and hopefully not break my fragile baffles.  However, no one showed and no one called for the followup appointment that following week.  I did receive an email from Gary on 11/3, nearly a week later saying he could stop out in another week to finish the job if I still wanted him to. 
    Just so you don't think I'm being overly dramatic, here is a link to the video of soot falling down the front and back of the fireplace as I opened and closed the damper. 
    https://www.youtube.com/watch?v=YRKW0sCptd4
    II don't believe this is typical of what happens after a cleaning.   Needless to say I am not confident in the cleaning that was done to the fireplace and worry that the baffles are clogged and that it could start a fire!  I expected much better considering their rating on Angie?s List!
    - jim b.
  • A
    Perfectly.
    - Heather E.
  • A
    Quick service, polite repair tech, great instruction, and service plan.
    - Heather E.
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Fireplace Contractors in Goshen

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