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Health reviews in Gates Mills

  • A
    From the first moment that I walked into Dr. Steve Marsh's dental practice I sensed a welcoming feeling. All members of the "team" were introduced, while a member of the staff gave me a tour the facilities.

    I found Dr. Marsh and team explained the procedures that would be done;they also answered my questions. Photos were taken for a before and after comparison.

    From the moment that I sat in the chair and was offered a comfort blanket, Dr. Steve and team performed the procedures seamlessly. It was like a symphony with Dr. Steve acting as maestro and assistants Debbie Lightcap and Traci Cugliari as musicians all working together for an aesthetically pleasing outcome.

    Dede Storer


    - Dolores (Dede) S.
  • F
    I'd toured Altercare before my surgery and the staff made it seem really nice. Although online reviews were mixed, I made the choice after surgery to go there for rehab. Someone at the hospital questioned my decision, but they weren't able to say why. Now I know. This is not a place for rehab. It may be fine as a nursing home, I don't know. I spent two days and then requested to go home. I got there on a Sunday and things were okay. I did find myself alone in my room without any check ins, but that was okay with me. During my first physical therapy session, I was asked how many weeks I was planning to stay, but I'd had knee replacement before and knew I only needed a bit of strengthening. The PT took away the walker I'd been given and put me in a wheelchair with no footrests. She told me to push myself around with me feet. SInce I'd been walking with the walker for days, this seemed like a real step backwards. (This was nearly a week after my surgery. Some setbacks in the hospital with low blood pressure kept me there longer than I'd planned.) Forgetting the footrests to get me across the facility to the PT room, she told me to rest my surgical leg on my extended non-surgical leg and push myself quite a distance to the PT room. I should have refused. She never thought to go back for the footrests, but I'll bet you can imagine how painful that was! When PT was finished, they left me again with no walker and told me to push myself around with the wheelchair. I know this all sounds crazy, but I didn't feel able to ask why. I should have. No post-PT ice was given and my leg began to swell badly. When I asked for ice after hours, the aide staff tried to find an ice pack, but finally resorted to giving me crushed ice from the kitchen in a thin plastic bag. It was mush in a matter of minutes.
    It soon became apparent that I could really take better care of myself at home. Medication was slow in coming, so I started to watch the clock to be sure not to let the pain get bad. On the second day, the man who gave me the original tour came in for info. They wanted bank account info, etc. I told him I really thought I needed to go home to get better care. I explained what was going on, etc. No walker, no ice, no real help when needed. There was also a question about the passive motion machine and muscle relaxants that had be prescribed by my surgeon and which were never brought in. They still appear as prescribed items on my online discharge papers. The Altercare staff said they checked and they were not prescribed. I cannot really comment for sure, but it's a question nevertheless.
    Without me giving enough information to cause anyone problems, I have to say there were staff members who encouraged me to go home. They said that younger people who came for rehab often had similar experiences and it was common for them to leave within a couple of days.
    On Monday evening, a friend came to help me with hair washing and to help me get a walker to try to exercise. (I hadn't walked since I got there. Imagine that.) She found a walker and explained that we would be walking the halls. That was fine. Now my leg was hugely swolllen and I had difficulty walking at first, but it felt great. While she was there, I was visited by a member of the physician's staff. I wish I had her name or title. She may have said physician's assistant or nurse manager. At first, she seemed to be leading me to stay until Friday. When I said I wanted to go home, her tone changed. Here were her reasons: I may be anemic and blood tests would not be back until Friday. I needed more PT and could not be released without home PT. That could not be arranged until Friday. (I told her I already had an appointment set up with my own PT and she said I must be lying. Nope. But who accuses someone of that? I'd made the appointments before surgery.) Next problem, she said it was my fault that I had not asked to have the walker back and was not asking for ice. Really? My friend was there or I would be sure I had exaggerated this conversation. But it was all real. Next, she asked when my next meds were due. When I told her, she laughed and said that was it. The only people who knew when their meds were due were drug addicts. I must be a drug addict who wanted to go home early so I could take lots of drugs. She warned me that my meds would run out and I would be in terrible pain. At that point, I gave up on the conversation. Insulting, ridiculous, and unprofessional...she was exactly enough to get me to go home.
    The next morning I was warned by a staff member that someone would come in and say terrible things to get me to stay. I told them that had already happened. Some of the staff congratulated me for getting out.
    Results: I did not have anemia. I did not become a drug addict. I did go to PT. My terribly swollen knee was set back days from not having exercise with walking. I now tell everyone I know to avoid Altercare and I tell them why. I'm still not sure why so many people there wanted me to stay until Friday, but I'm guessing their payment goes up after a certain length of stay. I am honestly worse off for having chosen Altercare. I will be writing to their corporate office and I'd also really like to see the young man who showed me around and told me it was a wonderful place. Believe me, it is not a place to go for rehabilitation. I'm a really easy going person. I should have gotten out of there even before I did.
     
    - MARY K O.
  • A
    I had to wait about ten minutes until the doctor was ready to see me. That is totally fine by me though because they are so much more thorough than any other optometrist I've been to before. They took the time to make sure my prescription was right. And the difference between my old prescription and new was major. I don't attribute that to eyesight worsening because of age but more to my previous doctors hastiness. I can remember when i first got contacts as a teen. the assistant showed me how to wear them. i was wearing them inside out half the time for years without knowing it. They didn't take the time to explain that there was only one way to wear these certain lenses. Things like that don't happen in Dr. Beal's office. They make sure your eyesight is as good as it can be because they realize how important their job is.
    - richard s.
  • A
    I loved Medical Mutual. They are accepted everywhere you go. Medical Mutual also pays claims pretty quickly, approximately in 3 weeks. Their terms and conditions are very easy to read and understand. When I first signed with them, the person who actually sells the policies was very easy to work with. He explained things very clearly. Sometimes, when you call them, the customer service takes too long, but they have improved on it so much. They are pretty expensive, but it is due to the government policy and we also pay for things that we don't use. But anyway, I love them so much and would not go anywhere else.
    - MARY V.
  • A
    I have no prior experience with chiropractors, but I began seeing Dr. Torzok at the recommendation of my PCP. I liked that he referred me for x-rays immediately preceding my first appointment to rule out a break or other injury that could not be helped with chiropractic care. Conveniently, those x-rays were taken immediately preceding my first appointment in the same building. His staff (polite and efficient) simply told me to report 1/2 hour early to radiology downstairs when they scheduled my initial appt. Not having any experience with chiropractors, I really did not know what to expect. The first visit involved mostly review of x-rays, history, diagnosis and plan for treatment. The second visit began the treatments - first with massage by a massage therapist of the area and then treatment by Dr. Torzok. It is very gentle - no cracking or painful adjustments. Since my care with Dr. Torzok has just begun, I cannot comment on the overall effectiveness of treatment. I would say that the static stretching exercises he recommended and today's first treatment seem to have somewhat improved my mobility and pain level already.
    - Susan D.
  • A
    Excellent Visit. I HATE the typical office atmosphere and his was anything but. Living room style waiting room, soft chairs and aquariums in every direction. ALL the medical/dental equipment is tucked away and hard to spot. Homey. Reminds me of what a Norman Rockwell painting of the old country dentist would look like. Dr. Eadie has a VERY CALMING chairside manner. Almost like having grandpa working on your teeth. I mentioned to him casually that the high frequency tools normally used by dentists are an irritant to me. He cleaned EACH TOOTH by hand, alternating between sections of the mouth so no one area was stressed for too long. The most pleasant prophy I ever received. He listened intently to any concerns I had and explained what he found in plain language and what needs to be done to fix it. If you want fancy chairs with "magic fingers" or large staffs. If you want ultra modern looking offices and sterile environment; best look elsewhere. But if you want competent, experienced, caring country dentist, there is none better.
    - Edward G.
  • A
    Dr. Azar has terrific empathy with his patients and he tries to understand the entire situation or problem. He doesn't over prescribe me with medications and he focuses on preventive care. He is very personable and respectful. I always feel like he wants to do the best work for his patients. I always leave his office feeling better. His staff is good and it is not hard to get an appointment with him.
    - WILLIAM D.
  • A
    He is a very, very caring doctor. He started off with another clinic, then he moved with me for three years. That is when Dr. Azar became the primary care doctor for both my mom and my dad. He is just excellent.
    - Richard G.
  • A
    I find Dr. Azar to be very congenial and down to earth. He is very conscientious of how he treats you and is quite thorough. Dr. Azar is very willing to take extra time with you so you feel comfortable. He is very patient in that respect and believes in taking special care with his patients. I see him once a year for general check ups and what I have found to be extroardinary about his service is that if I have any other complications throughout the year I can call him at a moments notice. He always then returns my call and takes the time to listen to me on a peronal level.
    - RALPH J A.
  • A
    He is very good with the older people. I have Rheumatoid Arthritis, pre diabetes so I see him every 3 months. He takes the time to listen to you, very calm, and professional. I refer people to him as I will also continue to use his service.
    - KARE M J.
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Health Care And Dental Providers in Gates Mills

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