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Water And Smoke Damage reviews in Galena

  • F
    Ohio Exteriors LLC
    I called Ohio Exteriors, and the office manager indicated LeRoy was scheduled to be the technician coming investigate my roof per the inspection package I purchased.  During late October 2015, we had suffered some water damage following a storm, with water streaks on a few interior walls, so we wanted to have someone check our roof quickly.  There was a delay of a little over a week due to scheduling difficulties on their part.  The appointment was delayed an additional day after the appointment was made, due to weather conditions and safety while being upon a roof, which is completely understandable.  The following day, he was able to return and perform the inspection.  Upon returning to the ground, LeRoy indicated that there was severe storm and hail damage to my roof, severe and extensive enough to the point he was unable to determine an estimate, I might need a new roof, and that I needed to immediately contact my insurance company.  He did detail additional information beyond this, about possible leakage points from some flashing and also indicated flue cap had come off and further rain could cause additional damage and I should get that cap replaced as well.
    I believed his report and made arrangements to have a heating and cooling company re-cap the flue the following day with a rush order that cost me a few hundred dollars, as well as initiated a claim to my insurance company based upon his report.  The report was processed, and the insurance adjustor arranged to come out the next Monday, requesting that a representative from the company that might perform the repairs be present as well.  When I called to arrange this meet up with Ohio Exteriors, I was told by the office manager Janice that the owner of Ohio Exteriors, James, typically handles meetings that may result in new roofs, so he would be the one present during that meeting.
    I took off work to be present for the meeting, at which point both my insurance adjustor and James climbed my roof, assessed the damage, and returned to the ground.  They both indicated that there was absolutely no storm nor hail damage to my roof.  They stated the leaking was due to some flashing that needed repair but no storm damage.  I questioned how could I have such star differences between inspections merely one week apart, from the same company? The adjustor shrugged his shoulders, and the owner James indicated that maybe the technician had mistaken wear from the walking pattern of the original installers of the shingles when the roof was installed (which was when the home was built in 2004) and that he would have to talk to him.
    I was aghast that a professional inspection I had paid for and utilized to make further decisions was refuted so completely.  James indicated Ohio Exteriors would refund my money for the inspection purchased from Angie's List and get back to me with an estimate for the repairs.  My insurance adjustor indicated that there was no damage that originated from a storm,so making a claim would not pay out anything, regardless of damage that was present related to the flashing.
    To their credit, my money was returned via check from the office manager Janice within about a week, with a note indicating James and LeRoy would work together and have a repair estimate to me soon.  I received no response for more than a month, at which point I called and left a message on 12/21/15, requesting an update.  
    I did receive an updated estimate at that point.  However, the estimate was created by LeRoy, and given the results of his inspection, I was extremely uncomfortable relying upon his estimate.  I relayed my concerns back to Ohio Exteriors and requested to have either James or someone else provide the estimate.  I received a voicemail back from James that encouraged me to call him back but essentially indicated that they were going to use LeRoy's estimate.  
    I declined to pursue further contact with the company following that voicemail, as my trepidation about the validity of LeRoy's estimate, given his previous inspection was faulty, was essentially ignored.  I gave low ratings for Overall, Quality, and Professionalism as the most essential components of an inspection is the quality and validity of the content, particularly in an area of your home you are unable to observe yourself.  I do not trust the professional assessment of LeRoy regarding roof damage, and was unwilling to let any of his judgement be part of an estimate for my home.  I will choose not to work with Ohio Exteriors in the future due to this negative experience, and caution those who do choose to do so to be wary.
    - Melanie K.
  • A
    Mammoth Restoration & Cleaning
    Patrick was on-time, very friendly and honest. He performed detailed analysis and quickly pointed out the problem areas and ways to mitigate the issues, including methods that could be done by owner without additional help! We were very impressed with his professionalism and integrity; thank you, Patrick!
    - Igor D.
  • A
    The Waterworks

    We used The Waterworks for a finished basement teardown after water damage many months earlier caused mold, mildew, and rot.

    First, the estimate was detailed, and I felt comfortable calling the office for extra information.  There was always a quick response to my phone calls.  Communication on their part was great!

    The Waterworks employees were very thorough in their cleaning and treatment of the fungus, mold, mildew, and water damage.  Pretty much everything was ruined except the floor, but they did an excellent job of making sure the work was complete and the place was cleaned up.

    The entire project took a week, a bit longer than they anticipated, and there was an additional charge after it was completed, but the cost was still extremely reasonable considering what they had to deal with and the square footage (roughly 1000 sq ft, including a bedroom, a rec room, and a bathroom.)

    - Jack & Dove A.
  • A
    Service Master Carpet & Upholstry Cleaning
    Due to the recent excessive rain, our basement flooded. We called ServiceMaster on Monday and they were here that very same day to begin the dry out process. The first 2 men worked until 9:30 p.m. removing the carpet padding, elevating the furniture and placing fans and dehumidifiers in the basement. Over the next 3 days, ServiceMaster returned at the scheduled time to check on the status of the basement. On the final visit, they removed the entire carpet and replaced the baseboards.They were very professional and friendly and communicated with our insurance company in our behalf. They were careful to clean up after they left. Even though we weren't happy to have our basement flood, we couldn't have been happier with the service we received from ServiceMaster. I highly recommend this company.
    - Michael S.
  • B
    Neverman Construction Co
    Neverman was hired by our insurance company when water damage was discovered during a routine inspection by our exterminator (Capitol City Exterminating). The interior of the wall had been damaged from water leaking from the gutter above. This was not noticable from the inside or outside of the wall. However, the exterminator discovered a rotten sill plate and that lead to discovering the damage. Neverman did a good job in all aspects of the restoration except for 2 items. 1. When they sent a painter out to stain the new siding, the painter used an opaque stain instead of translucent stain. The supervisors were very upset when they saw this but there was nothing that could be done to correct it. Thus the south wall of our house does match the rest of the house. Noticable? Yes! 2. When the kitchen window was reframed, the glass was cracked ever so slightly in the upper left corner of the lower window. Since we had curtains hanging there we did notice the crack until the following spring when the thermapane window started to cloud up.. We had to pay to have the window glass replaced.(Thomas Glass Co.)
    - JOSEPH AND LINDA M.
  • C
    BUILDING UNLIMITED/CERTIFIED RESTORATION
    FIRST, COMPANY IS CURRENTLY IN RECEIVERSHIP. 2 PROBLEMS WITH OUR EXPERIENCE: COMPANY CHARGED A PREMIUM FOR WORKING PAST 4:00 PM, AND DID NOT INFORM US OF THE LIKELY IMPACT OF BEGINNING THE JOB AT 3:00 PM. WE ASKED THEM AFTERWARDS FOR AN EXPLANATION, AND THEY NEVER GOT BACK TO US. FINALLY, AFTER WE GAVE UP AND PAID THE ENTIRE BILL, THEY HASSLED US FOR TWO MONTHS SAYING THAT WE DID NOT PAY THEM - FINALLY HAD TO PROVIDE A CANCELLED CHECK TO PROVE IT. I''D AVOID THIS COMPANY, ESPECIALLY SINCE THEY ARE IN RECEIVERSHIP...
    - MARK C.
  • A
    PuroClean Restoration Specialists
    Done quickly and professionally
    - Greg T.
  • A
    Mammoth Restoration & Cleaning
    unknown
    - Lester M.
  • A
    Mammoth Restoration & Cleaning
    unknown
    - DONNA L.
  • A
    SERVPRO of Delaware, OH
    .
    - Jennifer R.
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Water And Fire Damage Services in Galena

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