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Hvac Repair reviews in Galena

  • A
    The workers were polite and courteous. They were careful moving the old and new units in and out of the house. As it turns out, the originally specified unit wouldn���t work with our setup so they installed a more compatible unit that cost more but they offered it at the originally agreed upon price. I highly recommend them.
    - Dan S.
  • A
    From the time we met with Nick through the installation process we could not have asked for a better experience. Everyone was nice, professional and did a great job. We have had some heating and cooling issues since our home was built 20 years ago. Nick told us what the problem was and the installers fixed it.
    - Sue P.
  • A
    Wolfe and Sons installed new gas lines from the meter, including one to the attic for our upstairs unit. They also installed two complete systems. The estimate process was quick and complete. Once we awarded the job he sent a crew of three techs to our home and they completed the job in two days. The guys were polite and courteous and did a great job!!!!!
    - Michael D.
  • A
    It was part of the annual contract. So it was a no charge visit, they were just checking something out. We have used Wise a number of times. We have contracts with them for a number of furnaces and they have done a very good job. Their pricing in general is very fair. They're locally owned and they are proud of the value and service they deliver. They're easy to work with. There is a couple of people we've worked wit and they've all been proficient at what they do and courteous and careful about how they're in and out of the building as far as cleanliness and so forth.
    - Marcia E.
  • A
    I was happy with them. I just started using them. They seemed like they knew what they were doing. They were very good when it came to scheduling. They sent me three billings and I thought we agreed on two. One billing was to repair the one furnace and the other billing was to install the other furnace and while they were there, they had to turn the second furnace back on that they turned off and they sent me $180 bill for that and I did not appreciate that. I'm still trying to fix that part of it, by the way, and they haven't called me back on that. I don't have a real good feeling on their pricing.
    - Katherine K.
  • A
    A technician came out the day I called. After checking the furnace and giving me several repair/replace options, I chose to replace the furnace. The plumber helped me make the furnace choices and several plumbers, were here in three days to install it. They were respectful of our home and cleaned up after they were done. We are very happy with wise and will use them again.
    - BRONWYN W.
  • A

    they were very through.  He checked everything he wanted to make sure everything was working correct.  He didn't check things and left.  The other thing we liked about him was that he wasn't trying to sell you stuff.  He wasn't trying to upsale us

    - Nancy T.
  • D
    We had a coupon for $79 for having all vents cleaned and "complete system sanitizing," and we were pretty underwhelmed by what we got for our money. This did not include cleaning the air RETURNS, the main TRUNK, or the FURNACE. I guess I'm not an HVAC expert to know that all that stuff was not included and would cost extra! The system sanitizing involved spraying a bottle into each vent before replacing the covers. The house was left a mess afterward. This was an appointment that had had to be rescheduled once already, and the tech didn't show up until about 11 AM--when the appointment window was to be from 8-10. A lot of hassle and money for a pretty disappointing result.
    - Andrew L.
  • A
    After doing some research into AC units we called another heating/AC service provider to get a quote for a new unit for our house. The technician who came to the house was not able to answer any questions we asked. He simply looked at everything and said he would respond back within a few days with a quote. Not sure what quality effort we would receive from that company, we contacted Wise. The serviceman was able to come to our house the same day. He was able to answer every question we asked and also make recommendations and comments about the various heating/AC unites we had researched. We learned that the builder had significantly undersized the unit in our house which contributed to it failing after only 15 years. Wise not only was able to provide a quote on the spot, they were able to get our AC unit to work for the short time it took for the new equipment to arrive. They installed everything as soon as it arrived (within a few days) and even completed the paperwork for us to receive high efficiency rebates from both AEP and Columbia Gas. The servicemen were polite, knowledgeable, and efficient. I would highly recommend Wise to anyone needing heating/AC service or installation.
    - Rich v.
  • A
    We were having problems with our AC and contacted several service providers. The AC repair turned into the purchase/installation of a complete AC system (air & furnace). The representative from Wise was the most knowledgeable of the providers we met. We were pleased with all of the work performed, the professionalism, knowledge, courtesy, and follow up. We would definitely recommend Wise Heating & Cooling.
    - Rich v.
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HVAC Contractors in Galena

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