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Floor Cleaning reviews in Gahanna

  • A
    Called for estimate, and Jim came out within a few days. He explained the process, possible pitfalls, and how it might improve look. While here he scheduled to have technician come out later in week. Got call that morning from staff advising approximate time techs would arrive. Ryan & Ron arrived promptly. Ryan fully explained the process, timelines, and how it would go. They worked very efficiently and completed the cleaning in about one hour, adding in a grout sealant too. It looked great, and the grout was cleaned back to color from many years ago, and looked the same as the grout did under the counters, which has no foot traffic or spills. We have used Master Clean several ties before for carpet cleaning. Ryan also explained they do wood floor cleaning and duct cleaning. We were very pleased with the tile/grout look. I would hire again
    - KEVIN L.
  • A
    The three-person crew cleaned our house from top to bottom. Jorge was also onsite since this was the crew's first experience with our house. The crew was thorough and professional. We are very pleased with their work and plan to hire Soft Touch to clean the main living areas of our house every two weeks.
    - RAYMOND & LINDA F.
  • A
    They arrived on time, almost to the minute. It took them 1 1/2 hours with 4 people and my house looks beautiful! I have hired them for bi-weekly cleaning at a very reasonable price. I had been toying with the idea of a cleaning service for a year or so and wanted to see how this worked out. Now I am sorry I didn't do it along time ago. They are very polite, professional and did a fantastic job.
    - BRENDA M.
  • A
    Fantastic. Did the whole 9 yards. Did the unexpected: Blinds, cobwebs, took trash with them. Never expected the stove and bathtub would look new again. They did. I thought I was in a Grand Hotel. The toilet paper was folded.
    - Dale S.
  • A
    Joey helped me design the bathroom remodel & he gave good suggestions I would not have thought of and met me to pick floor tile. The remodelers were polite and worked very hard finishing a whole master bath remodel in less than 5 days. The team was Clayton & Levi, they did a great job. We are really happy with the job!
    - Linda V.
  • A
    He did a phenomenal job.  He is very professional, came up with a solution to our situation, and worked through the night to get it done on the time line we set.  He had a person who helped him.  They were very polite and professional.  He knows what he is doing and know the appropriate tools and products.  My floor looked like glass when he was finished.
    - Margot S.
  • C
    it was okay. grout not really cleaned well, understanding the previous owners had not done a good job in upkeep, but you could tell there was residue. We got commercial grout cleaner after they finished and scrubbed the fllors by hand and got the grout back to white natural colors.
    - Harris J.
  • B
    We were happy with the big deal purchase. The job as far as that goes it was not as good as I expected it but the thing is we have had trouble trying to get that grout cleaned in the first place. It seems in the high traffic areas that it is just inbedded and don't know if anybody could have gotten it any better. My husband was here when they came and did it and was happy with them and there wasn't any mess.
    - Robert E.
  • F
    To start off, they never showed to my first appointment. I waited 1 hour to call the owner, and he stated he had me down for a different day and time entirely. However, I know I never would have made that appointment bacause I work every day of that week at that specified time. So I had to reschedule, which nothing was available for another month. So when my real appointment occurred, I was greeted by a very rude man who once I started showing him around our 1800 sq ft home, started telling me that:
    - only 2 bathrooms are included in the coupon I purchased (we have 2.5)
    - only fridge OR oven is to be cleaned out, not both
    - they could not clean our finished half basement saying that the coupon does not cover basements
    - they would not clean the windows, stating they didn't have the time
    - and I was scolded for having my 2 dogs around, him saying that his wife (cleaning partner) is terrified of dogs and that I must put them up. (which I was going to do anyway. However, when I called to make the appointment, I was sure to tell the owner that we have dogs and to please send someone that would be ok with that)
    So, I had to call the owner, stating that the coupon does not say there is a limit to how many bathrooms, it says BOTH oven and fridge will be cleaned, it says no UNfinished basements (ours is finished). And I pointed out that our home was easily within the 2500 sq ft limit of the coupon so the basement and half bath should not be an issue. He fought with me on this, then finally saw my side.
    As I'm putting my dogs out on our screened in porch, the wife cleaning person screams when she sees them, which anyone know just makes the dogs more excited and on edge. Then, the male said to me that they are out of vinegar to clean my floors with and asked if I had any. I did, so I let them use it, all of it.
    At the end of their 4 hour stent, I didn't even check the work because I was so mad and over it all. These were things not done or done poorly:
    - cupboards not wiped down in bathrooms nor kitchen
    - oven cleaned out, but not fridge
    - baseboards not touched
    - everything on kitchen counter was moved to clean but not put back, not even close
    - shower not touched
    - vacuum they were using must of sucked, but not literally. There was still dog hair and all sorts of stuff still in the carpet.
    - furniture in living room, office, and one of the bedrooms not dusted
    I called the owner to complain. He said he could send someone back out to finish the job. It was going to be about another month before he could get someone out there. So I scheduled it. He called me back 2 days later leaving a message saying he'd have to change that appt. I tried calling back twice with no response, and that's how I've left it.
    I would definitely not recommend!

    - Corrie M.
  • A
    I contacted Clem wanting an estimate for a full deep cleaning of our house. He came over and looked at what we had. Considering the condition of our house (I won't lie, it was pretty messy; with three kids, two cats, and both adults working full time, we'd let things slide) and the size (4 bedrooms, 3 bathrooms), he quoted me $400 for a deep clean. We set a Saturday date for his team to come.
    They were scheduled to show up at 8:00, and at 8:00 on the nose, they pulled into the driveway. I showed them around and let them know which areas to clean and which to skip (laundry room, basement) and packed up the kids and let them have the house to themselves for the day.
    When we got back in the afternoon, the house was practically unrecognizable. The floors and bathrooms are gleaming. Furniture was moved and vacuumed underneath, and even the couch cushions were vacuumed. The stovetop was shining, the countertops were spic and span, and even the inside of the sink was scrubbed. The bathrooms were beautiful. Mirrors were polished, towels were folded neatly and hung, and they even scrubbed away a couple of mildew spots on one bathroom wall.
    In the bedrooms, they cleaned behind dressers and under beds, which I wasn't even expecting. We have several bookcases of board games and books, and they organized the board games neatly on the shelves for us! I really can't say enough about how great a job they did on our place. I will be setting up regular biweekly cleanings from CSC and I am really looking forward to it. THANK YOU!!
    - JAN B.
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Floor Cleaners in Gahanna

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