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Mortgage Lending reviews in Franklin

  • C
    There is a young girl who works there as a coordinator.  She made more than a few mistakes regarding documents that we had given her more than once.  She would call asking for documents we'd already provided causing us to get frustrated and she sent an email to us, which I believe was meant for her boss, telling him she thinks we're upset with her.  Yet her boss, the loan officer, never stepped in to help the situation. 
    Long story short someone at Rapid put the wrong insurance company on our closing documents.  The lady at All State Title said she would correct it but never did and the title company paid the wrong insurer.  I contacted my relator to find out what happened and how to fix it.  I then resent an email to the loan officer at Rapid and my relator clearly showing which insurer I had requested a few week prior to closing.  Eventually we had to call the insurance company and fix the problem ourselves. 
    So I'm very upset that no one at Rapid tried to own up to their mistake and take responsibility for it.  Mistakes happen, that's understandable.  But at no time did the loan officer at Rapid attempt to contact me, apologize, or correct the mistake.  Very unprofessional.  They closed the loan then never gave a you know what about us. 
    - Chris B.
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Mortgage Brokers in Franklin

Companies below are listed in alphabetical order.

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  • NVR Inc

    11700 Plaza America Dr 500
    Reston, VA