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Chimney & Fireplace reviews in Franklin

  • F
    They scheduled the appt. then a week before they were supposed to come out, they emailed and cancel the service. If I didn't check my Angie's List message box, we would've not known that they don't do the service anymore. Unfortunately, we didn't check the message box until the day of. It would have been better for them to call us and let us know.
    - jody B.
  • A
    They provided me with a new set of fireplace logs to replace the ones that were completely wore out. ?I had been told by many other companies who do fireplaces, that I would need to replace my whole fire[place as the logs were not available for my fireplace, which is a direct vent, natural gas, fireplace. ?Obviously those providers were more interested in me paying a hug amount for a new fireplace!
    - Susan A.
  • D

    We got a postcard ad for free pickup and delivery we called and had them pickup mower to replace both handlebars and tune up, change oil, sharpen and balance blade and check belt and adjust transmission, it would not go in reverse. They picked it up on April 2. After a few weeks we began to call to get an update on cost and return time, but usually got the answering machine and no return call or they said it was busy and they would call right back, but never did. After a month they said they would be working on it right away, but did not finish until May 20th. They called to ask to bring back on May 21st, but we could not be home and they left it parked outside our garage ( I had called that morning before they opened and left a message that we were called away and not to deliver ). They were to test it before delivery and make sure it was in working order.  They replaced the belt, handlebars, did tune up and sharpened blade.  The first time to start it the recoil got stuck and acted like it had not been started it never did that before and has done it once more since using it about 4 times. It is hard to start and backfires when it is shut down. The transmission does not work as it should. It will go in reverse, but does not want to come out of reverse. Transmission is very loose . When blade is engaged it has a lot of vibration.  We would not use again.

    Customer response 6-11-2015: We were NEVER informed that the handlebars were on back order. After approx. 3 weeks when we talked to Workforce on the phone, they said they did not have the handles, but would put it in the shop the next day, saying they were to be delivered the next day. I thought they meant they were not ordered yet, because I went over the part numbers again that I gave them before they picked it up. We have received no follow up call.

    - Traci C.
  • A
    unknown
    - jody B.
  • A
    It was done well. They were very professional. They did a good job and I was pleased with their work.
    - Marc T.
  • A
    unknown
    - Colleen P.
  • A
    .
    - Paula T.
  • A
    unknown
    - Elizabeth A.
  • A
    Excellent. They were on time and provided excellent knowledge of the products and also provided helpfull hints regarding maintanence.
    - Dennis G.
  • A
    SEE ABOVE AND BE SURE TO TELL THEM IF YOU HAVE GLAZED CONDITION WHEN CALLING.
    - JAMES R.
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Chimney And Fireplace Contractors in Franklin

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