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Find Top-Rated Fairlawn Carpet Cleaners

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Carpet Cleaning reviews in Fairlawn

Real People ~ Real Reviews ~ Real Results

  • the carpet cleaning was good, however when it came time for the windows and duct work he was a no show 2 times, and severely late the third. one of the 3 times he actually came, but got to the house at dark, and could not get to the windows due to no sun light. we also hired him to extract water and mold from a clients business apartment. He was a no show once, extremely late the time he did show, and was really irritating to the clients. My clients experience was so bad that they have never called us for any future work since that experience. He took a check that was made to us as well, when I asked to meet up with him to get the check he basically told me it was not going to happen. Overall dealing with the owner of this company was a complete disaster and I would not professionally recommend them again.
    - Holly E.
  • They could be a case study for great service and quality workmanship. Best experience I've had with a provider ever. They were responsive, professional, prompt, compassionate and experienced with a high quality outcome. Don't hesitate to use them at all.
    - Patti R.
  • They charged me more because I had them do extra rooms. They did great. They showed up on time and did everything they said they would. The price for doing the additional rooms was reasonable. They confirmed it with me before they did it. I called them ahead of time and said, "Hey, I've got a coupon. I'm going to need you to do more. What's it going to cost?" They confirmed it on the phone. When they showed up, they confirmed again what they were going to do. The people who came actually looked around the house and said, "Okay. We're not going to need to charge you extra for that." They were extremely professional and just did a great job. I've got nothing but praise for them. They were really good. They were wonderful. I will use them again.
    - Paul H.
  • After having two other companies unsuccessfully clean the hallway carpets in our commercial building, we were shopping around for a new carpet.  Luckily a carpet store owner told us about Excel.  We called Stephanie, who was friendly and professional, to schedule an appointment for Eric to look at the carpet.  Eric came and said he was sure he could clean it - which he did at a lower price than either of the companies I had used in the past.  They came quickly, arrived on time, and did an excellent job at a fair price. We highly recommend this company!
    - Tonia B.
  • From the minute I selected on Angie's List, the experience was very positive.  I was contacted that day with the appointment scheduled within the next week.  Arrived promptly and did a phenomenal job cleaning the carpet in 2 basement rooms, including removing several stains and some bad traffic areas.  I would (and am) using this company again and would (and have) highly recommended to friends and family.
    - Kevin K.
  • Chris was very professional.  I have had a chair mat down in my office since the day that new, light blue carpet was installed. When I picked up the mat I was appalled to see a pristinely clean surface perfectly outlined by obviously dirty carpet.  I did not think it would be possible for anyone to bring the surrounding carpet to a level of clean that would make the surface uniform, but we are trying to sell the house and I knew I needed to try.  Chris first used a piece of equipment I have never seen any other carpet cleaner use and then cleaned with the truck mounted equipment.  It was WONDERFUL!  He did a truly amazing job and I was so pleased.  The charge was very reasonable given the area of carpet cleaned and the additional work required by the situation.
    - Leslie P.
  • We contacted Veterans carpet based on recommendation from our realtor. My wife dealt with Mike through the process and found him to be easy and informative to work with. He and his crew showed up on time, dressed professionally. Everyone was polite. Based on a walk through we found some additional pet stains needing treatment. They had appropriate cleaning solutions in their trucks and got to work. Results on the stains were as good to better than expected (obviously no one can make unrealistic promises to remove every, old stain and we appreciate that realism). I felt they did a better job than other companies performed in the past. We would use them again. We would recommend them to others.
    - KATHRYN M.
  • It did not go well at all.  At that time, all of the mitigation companies were very busy.  We had been on about 6 or 7 lists and ServiceMaster was the first one to call us back.  We had been sitting with water on our floors for 2.5 days at this point.  They showed up over an hour late, and did what I would call a very rush job.  I understand that they were very busy and had already worked a long day, but they did not put our furniture up on little blocks, nor did they move out all the furniture to clean under/behind.  The manager stated that he knew that they needed to do a better job and they would reschedule because they were so busy.  When the left, there was still a muddy film on my floor.  They took my rugs to their shop to clean and left all the trash sitting in my year and garage.
    About a week later they came out again. This time they also showed up an hour late, but they did call to let me know.  The did a lousy job cleaning my floors, and still didn't put the furniture up on blocks, nor did they move out everything to clean behind and under.  Then they sprayed my floor with some sort of anti-microbial product, which left an oily film on the floor.  They did not return the rugs.  They did remove the trash this time.  Their employees also sat outside in my driveway dropping "F" bombs, smoking cigarettes, and play wrestling.  My office window is right above them and I could hear and see everything, and I am certain that anyone on the phone could too.
    Finally, on the third try, they actually cleaned the floors, moved out all the furniture and washer/dryer, and removed all the leftover dirt that was left from the water.  They actually put the furniture up on blocks but by this time, it was a little late.  
    Then today, I finally get a call about my rugs.  They could not get them clean.  I was rather miffed because originally I wanted to put them in my washing machine and wash them myself, but they insisted they would get them cleaned for us at the shop.  When the manager told me that they couldn't get the smell out of the rugs, I asked him how long did they sit wet before you even tried to clean them.  He knew they screwed up and offered me $20 for the rugs, which I told him not to bother as I probably had over $100 in rugs I now need to replace.  I think the one rug for my front hallway was $40.  
    I would not ever call them again.  The last time we had ServPro out and they did a great job, but unfortunately, they were not available and we needed our water cleaned up.  In hindsight, I probably just should have waited it out because the water sat there anyway.  I would not recommend them in the future.  I don't care how much work you have, for $3K it should be done right.
    - aj s.
  • The tile is older - home was built in 1988 - so it didn't clean up that well. It probably cleaned up as well as possible for the age and wear . . .
    The job took much longer than it should have - the technician had problems with the hose freezing.  
    I don't know that I'd hire again - but I think the deal offered was worth it.

    - PAM S.
  • They were very good and I was very impressed. They cleaned up and moved the furniture that was down there. They made sure that there was no damage to the rest of the house as they came up and down the stairs with their equipment. They put stuff on the doors to make sure there was no bouncing with their machines. It was perfect. They were friendly yet professional at the same time. The price was very reasonable for what they had to do.
    - Deborah S.
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Carpet Cleaners in Fairlawn

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