Moving Services
I purchased a deal for a four (4) man crew for four hours @ $799, and the total moving cost was closer to $1,200 when it was all said and done. Moving team showed up an hour late and missing a guy, which showed up an additional 30 minutes late. The initial estimate was 5.5 hours with that crew and a single truck, which turned out to be embarrassingly wrong despite the estimator walking through my home and noting everything that needed moved . In an attempt to make things easier I loaded an entire Uhaul the night before, which included all my heavy workout equipment, and unloaded it at the new house thinking it would help us hit the 4 hour mark. The team didn't even have my house loaded up in four hours let alone delivering to my new home which was 10 minutes away. Thank goodness I still had the Uhaul because there is no way we would have made that all in a single trip, causing it to run even further over the time. Two of the four movers were experienced and worked VERY hard, the other two disappeared at random and were found playing on their cell phones throughout the day (I mentioned this to the team lead at the end). One guy even asked if he could charge his phone because apparently he ran through his battery shortly after lunch. The excuse I received from the estimator was that it took longer because they had to take things apart, when in reality it took longer because half the team was inexperienced and the 'cell phone' guy barely pulled his weight. Even the experienced team leader openly questioned the younger guys as to why they would completely dismantle the bed furniture that didn't need taken apart, and even commented that he wondered where the other two guys wandered off to. After the dust settled and we started unpacking we noticed my daughters bed was nicked up and missing bolts, my bedroom furniture was scratched, they dented in the top of my deep freeze stacking stuff on it, and nearly broke trim off our bookshelf carrying it inside. My advice would be to look elsewhere for moving services, even if it means paying a little more money to Two Men and a Truck (who quoted needing two trucks and were correct in the end). BUT if you decide to try to 4 hour deal make sure you hold them accountable for the original estimate, quoting 5.5 hours and taking closer to 8 hours will be a HUGE price difference @ $180 an extra hour for labor. Whether it was incompetence or dishonesty on the estimators initial quote, they would have easily been double the price had I not done all that prep work and packed a Uhaul the night before.
Service Provider Response
I am very sorry to hear that the [Member name removed] were dissatisfied with their service. I was the estimator on this move. I went out and did an onsite estimate to look at the client's inventory. [Member name removed] advised me that he only needed help with the large furniture items. I quoted [Member name removed] 5.5 - 6 hours with 4 men. Regarding the crew being an hour late... all of our services have an arrival window. That window is an hour for moves and 2 hours for junk removal. The move truck along with 3 men arrived on location within that 1 hour window. The move truck we have only seats 3 men. I personally drove the 4th man to the location. We left 10 minutes behind the move truck and arrived at the [Member name removed] home approximately 15 minutes after the move truck. Because the 4th man was not there within the 1 hour window, I instructed the move captain to not begin billing the client until all 4 men were on the job. [Member name removed] had rented a UHaul truck to "make the move go faster". They took one of the movers with them on their UHaul to unload their truck at the destination location. This removal of the 4th man was not in the estimate and added time to the move. According to the invoice and paperwork I have from the move captain on this job, the actual move time was 6.5 hours. (I had estimated it at 5.5 to 6 hours). This was close to target factoring in the removal of the 4th man to help the client on his UHaul. [Member name removed] called me and voiced her concern about the estimate being over by an hour. As a customer courtesy I instructed the move captain to only bill this client for 5.5 hours. College Hunks never likes disappointing a client during a service. We strive at all times to meet the expectations and demands of our clients.
