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Custom Furniture reviews in Elyria

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  • Overall - very well and I would be happy to buy from them again. We purchased a custom table with matching curio cabinet and custom sectional sofa. We love the final product on all of them! My only complaint: I knew when i came to them that i had cut my timing close. We would be moving in just 9 weeks from the day i drove to Amish country to check out their store. I spent a long day with Vernon (who is a terrific and patient salesman and designer, by the way), we laid out what i wanted and I was told we could make the timing work. A week passed and he emailed me with a few questions. Another week passed and he had more questions for me and the news we would most likely not have the sofa by our deadline. Here's where things turn around. The owner Roy Weaver stepped with a few calls to the company actually building the sofa and an offer to loan me temporary furniture should it come down to it. He then sent his own team to North Carolina to pick up our sofa when it was ready and get it back to us - by our original deadline. We are very grateful to both Roy and Vernon for making it work for us! That all said - the day of delivery came around and we had our shiny (& heavy!) new table, curio and sofa all delivered together and on time by 2 kind and professional gentlemen. After they left, I realized the curio was missing the plate grooves i had requested. Vernon has gone out of his way to get me new shelves - with grooves - made and will be sending them up. Long story short: after a couple of stumbles - one big, one small - Weaver's has really turned it around and and we are delighted with our new custom furniture. They are worth your drive to Amish Country and worth your time & investment! oh - and the B on price: Weaver's was not the most inexpensive option we looked at, and that needs to known walking in. But the quality of the furniture makes it 100% worth it. We see this furniture as an investment and hope you will, too.
    - Ryan D.
  • I looked locally at some of the upper end stores that offer Amish made furniture and I also looked on-line and found Amish Avenue.  The furniture is PERFECT as was the service!  Since I am local I also received white
    glove hand delivery free of charge.  The owner of this wonderful company is Todd Hecker.  From start to finish everything was just PERFECT!  I'm sorry that this review is rather short, but when everything is Prompt, Professional, and Reasonably Priced there is just not much to write about.  I would highly recommend this company to anybody who is looking for old fashioned, HEAVY SOLID WOOD FURNITURE that will last for generations. 
    - Madeline H.
  • I am a repeat buyer with Brians Furniture and first used them for custom pieces of furniture a few years ago.  My total purchases with this store are actually somewhere around $8000.00.  They have a very nice set up where you can choose any type of wood any size, shape and color.  This is especially important when you need furniture that is useful for someone in a wheelchair or furniture adjusted so that tall or short people can sit comfortable.  I have never had any problems with any of my pieces that were custom ordered.  We recently moved and needed some additional pieces of furniture so we decided to visit their Warehouse located at 34425 Lorain Road #7, in North Ridgeville.  The total of that purchase only was $3830.12.   After a few different trips, we purchased two media stands, a damaged desk that was supposed to be repaired, a small writing desk, a library table, a bookshelf and a wooden chair to go with the small writing desk.  We were told that if we paid cash we could take an extra 10% off, except for the library table, so we paid for everything plus part of the library table with CASH and put the remaining approximate $480.00 on a credit card. All of the pieces of furniture were delivered in one trip.  Both media stands and the plain wooden chair were fine and didn't have any issues.  The damaged Palacek desk was in an accident at their store and had a damaged top.  They were supposed to restore and re-polish that prior to delivery, but never did so, but it is now being used as a keyboard stand.  The problem pieces were the bookcase, the small writing desk, and the library table.  These three pieces had such a strong pungent mold odor that I had to use my asthma inhalers and antihistamines. When I complained to the store they told me that what I was smelling was probably more a smell from formaldehyde leaching out from the plywood, but mentioned that I could try to clean the furniture with vinegar.  The store eventually came out to pick up the bookcase the writing table, and the drawer from the library desk.  Weeks went by without any calls so when I called, I was told that the pieces were "airing out".  I'm not sure why several year old furniture needs to air out?  Anyhow, as the weeks went on, I called the store and asked if they could just make new pieces, but I was told that my cost would triple.   The store then decided that they wanted to seal the pieces of furniture to try to seal the formaldehyde.  When they finally redelivered the pieces, I opened the drawers of the writing desk and could still smell the moldy smell as well as the clear coat smell so the problem was not taken care of.  In the past I have always had a good experience with this store.  This time, I don't know what happened, but my experience is not a positive one.  On June 15th, I wrote a letter to the store and asked to return the 3 items that had the moldy pungent smell.  I asked for $1737.00 plus $112.91 for the tax to total $1849.91.  Just yesterday I got a check for $1737.00 with a note on the check that it is payment in full and an additional note that the tax money cannot be returned because they already paid it to the State. This is the first time that I have never not received a refund of tax paid on a purchase that was returned.  I was actually prepared to give this company straight A's down the list as my experiences have always been positive until this one.   BUYER BEWARE OF THE WAREHOUSE FURNITURE---My experience is 50% of the furniture was good and 50% needed to be recycled.  This store also charges a delivery fee of $79.00, and I was just told also has a restocking fee for any returns.***** I recently in July got reimbursed for the tax money that I should have gotten back with the returns with an explanation that I should be applying to the State of Ohio for any tax refunds of returned merchandise.  Not receiving tax money on a return was a first for me.
    - Madeline H.
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    - William J.
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Furniture Makers in Elyria

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