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Optometry reviews in Eastlake

  • A
    Savitt, Dr. Sid E.
    Great! I got in to see Dr. Sid right away! The front office staff was friendly and Dr. Sid is the best optometrist I've had in 40 years! After a thorough exam of my eyes and eyelids, he prescribed a cream that cured my dermatitis! He also recommended daily wear contacts to eliminate the pollens and other irritants that stick to the 30 day contacts.
    - Coleen B.
  • F
    Twin Value Optical
    I was in and out of the office within 20 minutes.  I completed the initial paperwork and waited just a few minutes to see the doctor.  I explained to him that my last two pairs of glasses were progressive lenses and that I did not adjust to them and wanted glasses with physical lines.  I felt I needed traditional multi-focal lenses. At no time did he ask what I do for a living or how I used the readers that I had with me.  I was using over the counter readers to read and use the computer, since I was unable to adjust to the previous progressive glasses. He completed the exam and I chose a pair of frames. The prescription was made for bifocals, so I thought that maybe the previous two exams (glasses) were wrong and since I was getting along with the readers, I didn't question his prescription.
    When I picked up the glasses, they were adjusted and I asked how I was to see the computer.  I was told I should be able to see the screen using the top portion of the lenses.  I was able to see distance through the top and read small print using the bottom portion, but when I tried to view the computer screen, I was unable to see it properly. I had to continually switch between the old readers and the new bifocals which was causing eye strain and headaches.  I called and let them know I was having problems with the glasses.  They said they would resubmit to the insurance company and call me back.  The insurance company denied making new lenses and the office stated that since I did not tell them I needed trifocals, this was my problem.  I feel that letting the doctor know that I previously had progressive lenses and I wanted traditional multi-focal lenses he would know, or at least inquire about my needs. I was told this was my fault and if I wanted trifocals, I would have to pay for new lenses.  Since the bifocals were not going to work, I paid to have proper lenses made.  I can see with no problem with the trifocal lenses.
    It seems to me that since he is the "expert", he should have either asked more questions to determine my needs or at least inquired as to why I had progressive lenses in the past.  Since I am not the "expert" in the eye care field, I felt that I could trust his findings during my exam.  If he had done his job properly, my insurance would have covered the proper lenses, but since they had just paid for bifocals, they would not pay for another pair of lenses to be made unless the entire transaction was reversed and started over.  The office staff was not willing to do this.
    While I now have glasses that allow me to see properly, I do not feel that I should have had to pay for the trifocal lenses. This was the doctor's error.  If he had done his job, I would have had the proper lenses the first time.

    Update - September 21, 2015

    The response from the business shows just how dishonest they have been throughout this entire transaction.  If the doctor had only been made aware of the situation "about one week ago" then the rest of his statement, regarding offering any refund cannot be true.  I have not been in that office since August 28th.  That's approximately THREE weeks ago.

    Additionally, he states that " I understood that it was possible to have made the better lenses from the beginning", which, had he
    done his job properly, would have happened.  I stated during the exam that I had been prescribed progressive lenses in the past and did not adjust, so I needed glasses with physical lines.  It was his job to ask questions to determine if bifocal lenses or trifocal lenses were needed.  He did not ask a single question.  If he had, he would have known that based on the tasks I need to complete each day, I would require the ability to see distance, mid-range and near.  As the patient, I did my part to I give him the information he needed to provide me with a useful pair of glasses.

    I believe the office knew that this was an error on their part, as I was initially told that the insurance didn't pay for trifocal lenses, (after the bifocals had been made) which I called to verify.  I was told that trifocal lenses were indeed covered and if they had been ordered initially, they would have been covered in full.  Then I was told by the office staff, the glasses were not incorrect, but if I "wanted" trifocals, I would have to pay for them. It wasn't a matter of "wanting" trifocals, it was a matter of wanting to see. 

    I was not rude when I picked up my corrected pair of glasses. I was a dissatisfied customer and stated my feelings and needs in a very matter-of-fact fashion.  I simply wanted to get the glasses and my receipt and get out.

    As for them being under compensated - if the job had been done correctly the first time, they would have only had to oversee the making of one pair of glasses and could have been responding to Better Business Bureau and Angie's List compliments instead.  The eye exam was paid for by the insurance.  If they have a problem with the compensation for that, they need to take it up with the insurance company.
    - Jodi D.
  • A
    Twin Value Optical
    The appointment process is friendly and workable around any schedule. There is usually absolutely no wait time for appointments. They seem to strive on seeing you at the actual appointment time or earlier. The doctor is friendly and very professional and well qualified in his field. The equipment is constantly up to date and very clean. The staff is great and work very well together. I am always very happy with the service provided.
    - Christopher A.
  • A
    Twin Value Optical
    I've used them for about 10 years and keep going back. I've been very satisfied with their glasses, contact lenses and exams. The employees seem to stay a long time and are always very helpful. They have always done exactly what they said they were going to do and at a reasonable price.
    - RICHARD H.
  • A
    Erie Optical
    They're very efficient. He's very good. The whole staff is very nice.
    - Lorraine G.
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Optometrists in Eastlake

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