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Interior Design reviews in Diamond

  • F
    He took a lot of money, took his time, lied about purchasing materials and didn't bother to receive approved permits before building. He bypassed 2 critical inspections before I caught on. I now need a landscaper to repair the majority of my front yard as it's mud and full of the gravel he carelessly dumped into it. I need to find someone to fix his mess and had to hire an attorney to try and get my money back. He also had no problem rinsing and dumping concrete into my yard. His crew was seen and overheard looking up and using building techniques on YouTube. He was fired as soon as I found out there were no permits and before he could rip my house apart any further. Do yourself a huge favor and avoid this man.
    - Tina R.
  • B
    We reserved a slab of granite from a company in Cleveland that was supposed to be transported to Canton Cut Stone. We later got a call from Canton Cut Stone that the Cleveland company had sold the stone we had tagged and we would have to make another selection. This was very unsettling because we had been searching for the perfect slab for over 3 months and finally found it. There were 6 slabs available and we had chosen 2. When we called the Cleveland company they informed us that they had called Canton Cut Stone several times telling them that they needed to pay the deposit or the stone would be shipped to another warehouse for sale. They showed me the details of the phone logs with times and dates and that there had been no response from Canton Cut Stone. They held it an additional 4 weeks and finally shipped it out. They informed me that the granite slab had not been sold at all and was available in the Pittsburgh warehouse where they had shipped it. We made a road trip to Pittsburgh and found the exact slabs that we identified from the lot number we had written down in our original selection. So, did Canton Cut Stone lie to us?? If we were able to locate the slab in one phone call, why did they tell us it was sold?? We think they messed up and didn't want to have additional expense by shipping it from the Pittsburgh site. We don't know for sure but we felt we were lied to. After all that, we didn't want to go through any more hassle so we picked 2 new slabs as instructed. When we got word that the slab was coming in, we requested to view it before they cut it. They called and told us the time to be at the warehouse to see the slab as soon as it was unloaded from the truck. Wanting to verify that it was the correct slab, both my husband and I took off work to be there. Well, apparently the driver had gotten lost or something and we ended up waiting 3 hours ( missing a half day pay for nothing). We didn't complain because they had just moved into a new facility and mistakes happen. They did call the driver several times and kept us updated. They were polite and apologetic so we just went with the flow. The truck finally arrived and everything finally took a turn for the better. While we were there they took the time to template out the slabs and work with us to make sure the final look was exactly what we wanted. They nailed it on the first try. Installation went great. They had to carry these ttremendously heavy pieces up a set of stairs and did it without a single dent or scratch to our walls. How? I don't know but they were really huffing and struggling doing it. They were professsional and worked hard to make sure everything looked fantastic. We couldn't avoid having a seam but they matched the pieces so well that you have to look hard to find it. The snafus we encountered might have been related to the chaos of moving into a new building. We go by cost and end results which was fantastic. We would definitely buy from them again. Oh, and even though we weren't grumbling at all, they reduced our price to compensate for our long wait on the truck. This was unexpected but a great gesture and left a positive impression. I would definitely recommend them. I just wish they would have admitted they made a mistake or tried harder to rectify it. I may not have the whole story so will give them the benefit of the doubt since the final results were so great. They did a flawless job.
    - Janice Z.
  • A
    Communication regarding scheduling and also the day of the painting job was excellent.  Painting crew arrived very promptly and were very professional doing their work.  I was pleasantly surprised how quickly the job was finished, and am very happy with the painting work that was done.
    - KAREN L B.
  • B
    They did not cover my furniture to do the painting, so I had to go back and clean up after them.  Unprofessional in that way, but owner of the business was upset with his workers for that.  They did all the paneling painting plus the ceiling for my having had to wait for so long to get the work done.  So they did a lot of extras, did not charge for them either. 

    I would use them again if I had the need.  But, would expect a little more professionalism.
    - Rose L.
  • A
    They did the job well, and even much more, like repairing some cement in our fireplace stand.  I was so happily surprised at all the extra work that they did. Tim didn't even charge me for all the extra work that they had done !    I definitely would hire them again.
    - Rose L.
  • A
    We called him and they came out with in 45 minutes. There was a leak in a skylight that needed fixing. He fixed the leak and did this during the Winter. He put in a heat cable to help with freezing on the flat roof.
    - SHERRI G.
  • F
    They never returned my calls.  Terrible.
    - Rose L.
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Home Interior Contractors in Diamond

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