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Chimney Repair reviews in Defiance

  • D
    Tiny Tom: The Chimney Sweep
    September 2010, I had this company out to repair/ rebuild my chimney
    from the roof up, install new fire brick in the firebox and a
    chim-a-lator to replace my faulty damper. At that time we had weather
    coating and water proofing applied to the repair work as suggested as
    well as the tar pitch resealed. We were told that the weather proofing
    would last 10-15 years and the water-proofing would last 5-6 years. The
    work was done to my satisfaction, but they had left a mess consisting of
    some broken chimney brick and mortar along the back and side of the
    house. It wasn't too bad, but irked me since I had just refinished the
    deck and they had dropped old brick onto the deck without protecting
    it. I cleaned up the broken pieces (enough to fill a small bucket) but
    tried to overlooked it since the work was satisfactory and the mess
    manageable.
    I used them again in 2011 to sweep and inspect the
    chimney. The men over and hour early, set up protection on my flooring
    and performed the work quickly and to my satisfaction. I mentioned that
    we kept smelling smoke (like back drafts) from the chimney even thought
    the chim-a-lator was fully shut. They checked everything and no faults
    were mentioned at that time. The price was $15 more than the preceding
    year, but still reasonable.
    This past August (2012), I had them
    out to do another annual cleaning and inspection. The men arrived 30+
    minutes late and were not the same as the ones I had dealt with in the
    past. These two already appeared dirty, walked across my wet lawn
    instead of using the dry sidewalks and tracked in dirt, leaves, and
    grass. They did not take as much care with keeping my interior free from
    dirt when cleaning, putting down what looked like an over-sized black
    garbage bag not nearly large enough for them and all of their filthy
    equipment.. At one point they even had a brush come off in the chimney
    while cleaning it and debated how they were going to get it out.
    Accidents happen and I felt badly for them, but was still upset about
    the mess and the original tardiness.
    What really sent up red
    flags was that I was told that my weather/ water-proofing and tar
    pitch all needed repair, for a fee of course, and that there was damage
    to my fire brick and flooring. He was adamant about the repairs even
    though I questioned them since they were completed by their company
    less than 2 years prior. I told him that I would talk it over with my
    husband and get back to them. I paid and they left. I had to clean the
    fireplace, its doors, carpeting, and entry door from all the grime they
    tracked in and through the house. I did not have this problem in the
    past.
    Throughout the remainder of August and into September, I
    continued to get calls from this company about the costly repairs that
    they claimed needed to be done inside and out. After talking it over, we
    decided that we would have them complete the tar pitch and we would get
    a 2nd opinion on the claimed repairs needed inside. The next time that
    they called I set up an appointment to have only the tar pitch
    re-sealed. I was told a time and date (Oct 8, 11 am) and that if
    something should come up and they couldn't make that time, they would
    call me in advance.
    The time and date arrived.... no repairmen,
    no call. I waited for over an hour before I gave up.. Close to an hour
    and a half later I get a call stating that they and quot;weren't sure what workand quot;
    I was having done and that they and quot;wanted to do the interior and
    exterior work together to avoid trips from Toledo to Defianceand quot;. Feeling
    like I was being forced into a and quot;pressure sale,and quot; being promised a
    discount if I had both done in one day and after being told that they
    weren't coming, I quickly got off the phone.
    After my experiences with this company this year I will NEVER use them again. They did not appear professional, the workers looked like ex-cons, and I don't like having to clean up after or be lied to or misled by my repair men. I have no trust in this company and do not recommend them to anyone.
    - Jennifer K.
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Chimney Repair Services in Defiance

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