Furnace installation
My experience with Comfort MEDIC was truly exceptional. I own several rental properties, and I've dealt with many contractors. I have never had a better experience than with this one. So, the story. On a cold Sunday in late October, I received a call from a tenant in Kettering that the heat was not working. I arranged with another company that I'd worked with before to have a technician out to assess the situation. Bad news: gas valve needed replaced, at a cost of well over $500, and they would not be able to have the part until Monday or Tuesday. Given the cost of the repair and the age of the furnace (unknown exactly, but likely 15 years or more), it was time to think about a replacement. I had that company quote me a price, at which point there were a few problems: (1) despite my saying several times I only wanted the furnace replaced, they quoted me a whole system replacement (i.e. including A/C). (2) Once we got that ironed out, the price still seemed jaw-droppingly exorbitant. Even more, there was no firm assurance that they would be able to get to the install done during the coming week. Although I like to maintain a relationship with contractors, the price was just too much. So I hopped online and started calling around. Of course, being a Sunday, most places were closed. Enter Comfort MEDIC. Not only did Frank answer the phone, but he took some basic information and worked up a quote for me in an hour or two, sight unseen. It was literally HALF of what the other contractor had quoted for a similar product! Beyond that, he offered to deliver the tenant a space heater in the meantime to tide them over. And to top it all off, he worked the installation in on the following Wednesday despite what looked to be a pretty full schedule at the time I'd called. Oh, and he scheduled and performed the work while trusting that my check for the install would find him in a timely fashion. Overall, just an outstanding experience.
