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6 Questions to Ask a Basement Waterproofing Contractor

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What to Expect with Basement Waterproofing

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Five Tips to Protect Your Foundation


Basement Waterproofing reviews in Dayton

  • A
    Excellent service! We had severe drywall cracking on our first floor, near windows and along a corner. We called AquaProof to come out and recommend a fix for any foundation settling or water damage issues. James took a look and determined that it's likely a poor shingling replacement job (after the 2012 hail storm) where two sections of the house come together and which allowed water to pour down the side of the house. Instead of facing a $12,000 foundation repair (piering), we have a much simpler (and cheaper) shingling and drywall repair job. He could have called it a "foundation problem" for the sake of landing the job...he did not. Thank you, AquaProof, for your integrity and helpfulness...we'll be sure to call you for any future foundation or waterproofing issues!
    - Christine Y.
  • F
    We water leak in behind a finished wall in the basement. Everdry came out and inspected and said we needed to have some major waterproofing done. (I don't doubt that might have been the case...a lot of homes in this area of the same age have developed leaks.) They recommended an $18,000+ fix that, as they promised at the time, would have a lifetime guarantee against any future leaks. They also gave a long description on how they would dig down to the bottom of the foundation on the outside to apply a seal and inspect and they would jackhammer up the basement along the walls to install drains. They described an elaborate "dust collection and mitigation system" that would keep things clean. (More on that lie later.) Everything would take a week or so once it was started. When they showed up (5 months later), they proceeded to tear up the gardens around the house. We were warned they'd "carefully" pull out bushes to dig down to the bottom of the foundation. Well, carefully removed doesn't mean carefully preserved for replanting. I have pictures of rocks piled on top of plants. The workers liked to sit on the small boxwood bushes when they took breaks. The digging also wasn't as promised. They only dug down about 18 inches unless they ran into a crack. Then they followed it deeper until it got too hard. (I've got pictures of that as well.) Inside the house it was a complete fiasco. They tossed plastic over the furniture and SLICED the carpet pull it back in places. (We knew it would be pulled back, but rather than undo TWO SCREWS to roll it back in one area, they just cut the carpet.) Also, it would have been trivially easy to hang plastic sealing from the FINISHED ceiling to create hallways that completely isolated the areas being jackhammered from the rest of the basement (including the home theater, video arcades, and furniture). Instead, they just trusted the plastic thrown loosely over everything and their supposed dust abatement system would take care of everything. Now, about that dust abatement system. It was a shop vacuum with an extra filter with its tube attached to the jackhammer. About 99% useless. The jackhammer -- someone needed to tell them not to put a running jackhammer on the cuts right through, but then, what do they care? During all of the drilling, jackhammering, and running of drains, they managed to completely break the window box on our egress window. (They were using the window to pass rock in and out. They guy doing the lifting kept putting the buckets on the window box and it crushed the drywall.) In the end, they did force someone to come back out and repair that damage. In another part of the basement, they torqued a window frame until it wouldn't open and close. (It was stuck open and they tried to hide the opening during the walk through towards the end of the "interior work." The workers also smashed (intentionally) the lid to our sump pump barrel. That lid was required for our radon abatement system. (The lid could have been removed by cutting a bead of silicone, but they broke it because they fully planned to install their own lid -- without the radon system being hooked up. We had to pay the radon company to come replace the lid again.) To inspect the walls in the only unfinished portion of the basement, the workers cut the insulation and left it hanging loose with they finished (yes, it's in a picture below). When the workers finished in the basement, someone got the bright idea to pour water down the walls to clean the dust. That ruined every single baseboard (because they were paperboard). We had been warned the baseboards might get damaged, but that was during their removal. This was due to pure stupidity. After lots of complaints, the company tried to make right on damages they did. They "apologized" for destroying plants by burying them with rocks and/or leaving their bare roots exposed. They promised to pay for the window they jammed open if we got an estimate. (We got the estimate and they said it was too much, so they wouldn't pay.) They promised to pay for the sump lid, but didn't. After I bought new baseboard, they had someone install it. (And, he did a good job.) They repaired the window box that was destroyed and left it for us to paint. They did not, however, repair the hole they put in the carpet or follow through with a promise to have the carpet cleaned where a worker spilled a bowl full of water with caulk in it. We had additional things that were not finished -- I already mentioned the carpet damage. They did not finish putting down the metal "grips" that hold the carpet at doorways. (They installed a temporary one because they "can't find the right one" and they were supposed to fix it when they came to fix the carpet hole (from a jackhammer) and clean out the stain. The vent they installed on the side of the house was not sealed, so ice formed inside the house around it. They made an appointment to fix that, but never showed up. To make up for not paying for the window they jammed open and for the sump lid, they agreed to wave the warranty fees for the number of years it would take to equal the cost I had to pay to have them fixed. We waited months for the paperwork on that, but couldn't even get a call back. (I took a picture of the work order demanding a call from the supervisor.) Speaking of that warranty -- it is supposed to be transferable when you sell the house. You just have to show you've maintained it with the yearly fee. However, it's been over a year and we haven't been able to even find out how to pay the fee! Not to mention the fact that we were supposed to get several (at least) years waved to make up for the out of pocket expenses for the window/sump fiasco. Now that I've waited well over a year (we signed the initial contract in May 2016 and the work was done in Sept 2016) and I can't get them to finish the job. (Vent still leaks, carpet has a hole in it, carpet is stained, nobody will confirm that compensation was made in the form of waving warranty fees.) So, I'm finally posting a review. I could go on for several more pages with problems, but I think you get the point by now. The big takeaways for you are: - Don't let them leave without finishing everything (great goal, but not practical since the work is spread over a week or more with followup work a month later) - Don't fall for the story about "great dust control" and some magical dust abatement/collection system -- it's a shop vac. 90% of the dust could have been controlled if they had taken 15 minutes to attach plastic to the ceiling and make "tunnels" along the walls. - Get everything in writing at the time of the promise -- if they promise to compensate for something, get it written down.
    - Kerry H.
  • A
    Very happy! Frank came out and was very professional. Called to say he was running late and then showed up when he said he would. Told us that is was a job that we could do ourselves and told us how to do it.
    - Debbie M.
  • F
    Tony showed up on time, but after that, the scheduled service appointment went quickly downhill. When my husband asked Tony to remove his work boots since we just had new carpet installed, he refused. He then proceeded to walk off the job, claiming that he doesn't remove his shoes for anyone. His lack of professionalism and his gruff demeanor were shocking. A construction manager who had referred him couldn't even persuade him to apologize. Do not let this jerk in your house, with or without shoes!
    - Rachel N.
  • A
    So impressed at how friendly Michael was, courtesy reminder call the night before the appointment, his promptness and the fact that he was honest about the work needed to be done when he could have overwhelmed us with technical terms and a hefty quote to make us think they needed to do the work. While they didn't actually do any foundation repair work, they were very helpful in helping us solve our leak issue and we would recommend them for fair and honest work.
    - Dawn M.
  • A
    At the initial assessment visit, the worker sent to do the assessment was inattentive, took a couple business calls during the appointment, and didn't seem to be in a hurry. Customer service was lacking in that aspect of the appointment. Didn't have a full understanding of what we had already paid for (pre-purchased service from Angie's List). Purchased an Angie's List ad that had a defined service to be provided at a specific price. Additionally, we were told to remove materials (drywall, studs on the ground, insulation) which was not required prior to repair according to the worker sent to do the actual repair of the crack. At the repair visit, the worker sent was most excellent. A complete 180 on the customer service provided. The gentlemen was attentive, appreciative of the pre-work of material removal, and worked efficiently to get the repair completed within an hour. Quality of work was excellent.
    - Greta C.
  • B
    Prior to choosing ABS, I received several quotes and made my final decision based ABS being family owned and operated. When I received my quote from Aaron, he inspected my crawl space and outside my home. He took several reading of the moisture throughout the wood. Aaron spent several hours going over all the issues he found. Time was not an issue for Aaron, as he explained the situation to us, he answered all our questions (sometimes twice) and was very polite. Now onto the days of installation, day one, Joe their lead engineer and crew arrived onsite. Joe was polite and knowledge of the job he was there to perform. He stayed in constant contact with me. Walked me through the process they were doing each day. They spent 5 days due to the size of the job. On day 4 is where they had issues, some larger jobs tends to have unexpected complications. The complications are where you will know if you hired a good company or not. As I stated Joe���s continuous communication with me helped me understand their issues and the company���s solutions. They had to call in more support and because this is a family owned company even the owner showed up. They took the time to explain to me what was happening and what they did to fix the issues. They did not charge me the additional material or time. They went above and beyond what most companies would have done. Now I have a solid and dry crawl space and that is all thanks to American Basement Solutions. I had a positive experience and would recommend this company to anyone. **Side note, Joe you where AWESOME! Thank you and Thank you to American Basement Solutions.
    - Tonia E.
  • A
    The installation was very fast and professional. The job was reasonably priced. I asked them to change something in the middle of the job and they accommodated me with no problem. Their service comes with a lifetime warranty which was honestly my biggest concern because many times these warranties are useless. In my case I had a small warranty issue and Gil responded quickly and did not try to get out of fixing the issue. I would highly recommend this company
    - Brett S.
  • A
    Cincinnati Basement Waterproofing came out and removed all the soil away from the foundation, laid tile below the footers, waterproofed the walls and put a plastic seal. They also connected all the downspouts to the tiles and put in a battery-backup sump pump. The men on the job worked hard and the job was finished quickly. Over the weekend with over 1 1/2 inches of rain the basement stayed dry. Good job.
    - Mary H.
  • F
    They charged us the maximum amount our insurance would pay for water damage(on top of our deductible), basically just to destroy our rec room. We had carpet down there that we glued to the floor. They tore it up and left all the rubbery material behind. They started scraping it up, but just left mostly all of it. They destroyed some walls and didn't repair them. They underwent some changes of management and employment throughout the process. The last guy I talked to, who was the new man that took over the billing, was actually nice. They said that we still owed them some money, and he sent us a letter advising that he didn't feel right charging us that amount. Even still, I can't recommend them to anyone because of the nightmare they caused at the time.
    - SUE D.
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