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Auto Body Repair reviews in Dayton

  • C
    Voss Collision Center
    Lack of communication of Voss to notify us on the status was a problem throughout. Many calls went without the advisor responding - took repeat calls on our part. Repair was delayed by several days because an additional part ($$) that was needed, but left out of estimate. Because of the delay, additional cost of rental car was also an impact. Experienced a long delay during pickup when it was supposed to be ready? Hopefully this is not an indication of the quality of repair to the car?
    - Joe W.
  • F
    While fixing the brake line, a tech broke another part. First we were told it would be weeks to get a part. They then decided a trip to the junk yard would provide what was needed. Wrong. That part did not fix the problem. All dash lights began blinking after the third full day of repair work. On the third visit, one tech looked at another and said "diagnostics? I thought I was suppose to do warranty work." They CHEVY van! They have now had it for 3 complete days again. Last night at 7 PM, they assured me again, if they have one more day it would be done. This morning, someone from corporate told me she was heading to KY to get the part we needed. Well again, at the end of day 3, no van. Now they say she had a flat tire on the way down and could not call me because her cell phone is dead. I have driven by this shop and not once was my vehicle being worked on as told. It was not on the rack or even in the building. I have been lied to at every turn. They have a sign out front saying brake sale. I pray no one else is in my pergatory. I am considering going to walgreens to purchase them red noses. It would alert new customers that this is a group of clowns. Just missing a big tent.
    - mark l.
  • A
    Preferred Dent Repair
    Gary did an outstanding, quality job! He removed a small door ding that I had on my vehicle . . . good as new now! His customer service is excellent! Gary provided an estimate in less than a day when I first called and completed the repair two days later. His mobile service is very convenient. Definitely recommend Preferred Dent Repair!
    - Thomas & Andrea V.
  • A
    Matt Castrucci Honda
    They fixed the water leak on the first try. They have a "water doctor" specialist come in and fix it. They also fixed a leak a different leak on the driver's side a few years ago. This was after taking my car to another Honda dealer in Beavercreek a half a dozen times and that dealer not being able to fix the leak (and talking to several other people at that dealer's waiting room who had the same problem). If you have a leak that is not getting fixed right, I would encourage taking it to Castrucci's.
    - Gary R.
  • A
    Centerville Body Shop Inc
    Along with the excellent job on the repairs themselves, I found this business extraordinarily good at communication, service, and creativity. I had some unusual issues with insurance; these were handled professionally and expertly. Things turned out in my favor, and I give this business most of the credit. Although this is a business one would rather not have to use, I will gladly contact them again the minute I need body work on a vehicle. Outstanding service.
    - Phil W.
  • A
    Carl's Body Shop & Towing
    Beautiful paint work. No orange peel at all. Body panels were aligned well but not perfect. Car was washed and vacuumed. Looks great after some adjustment to the hood to make it aligned. They were great about making the adjustments right there while I was picking up the car. Was supposed to be done on 8/4. Got the call on 8/14 to pick it up. Could have been quite the inconvenience if I hadn't had a spare vehicle and was having to rent a car.
    - Mike H.
  • A
    They did what they could but the other party's insurance company was unreasonable and there were other issues that dragged it out. I finally had to ask my own insurance company to take over the handling of the claim. D&T was very responsive and proactive throughout the entire process.
    - M A K.
  • A
    Every phone call was handled with friendliness and professionalism. Sean at the body shop was a delight to work with. He and his guys made my son at home. Their work was impeccable and they took their time at doing this work for him. My son mentioned to me that they went the extra mile when handling his job and made it seem like they were doing work on their own vehicle. Hats off to this body shop and dealership. Thanks for making it easy on me (I live out of state) and my son.
    - ROGER B.
  • F
    Carl's Body Shop & Towing
    The accident happened on Labor Day Weekend 09-03-16. It was stored at the tow yard until Carl's came to pick it up on 09-07-16, and they DROVE it out of the storage barn to the back of the tow truck. 3 weeks later a call was put in to Carl's to find an estimated completion date. Carl's said they were waiting on the insurance company to find out who is liable for the accident before they started it. We called the insurance company and they said they have never heard of such a thing and that Carl's already had a check for the repairs the day the appraiser looked at the vehicle 09/08/16, which was 3 weeks earlier. Called Carl's the next week to ask again about the estimated completion date and they said 10/31/16, which was another 4 weeks! Told them the insurance will only pay for 30 days rental car and that the time was up this week, so Carl's put it on "priority" to get it done faster. Got to pick up the car on 10/27/16 but was told it needed to come back to fix the paint where plastic had gotten into the paint and about a dollar bill sized blue plastic was stuck in the paint. This should have been fixed before it was even picked up! Why inconvenience me returning again to fix a mistake? The excuse was given the paint needed to "cure" for a week. Except I call bull. I have experience working with car paint and cure time, especially baking which is what they do, it is usually no more than 24 hrs. On the trip home we noticed a "sewage" smell coming from the car and opened the hood to find the battery smoking, literally smoking. Returned to Carl's after hours to find the service guy and a mechanic who said the battery was fine, it was just charging because it was dead and if it was still smoking the next day to bring it back and they would look at it. A SMOKING BATTERY???? come on! We went directly to O'Rileys and put a new battery in. O'Riley's said yep, it has a dead cell. That it would not have started the next day, and it was overcharged and blew a cell in it. The O'Riley's guy came to the conclusion that I did, Carl's left it on the lot and the battery ran down then overcharged the battery and blew a cell. The excuse from Carl's given the next day was the accident could have blown a cell in the battery. I call bull again because the accident was on the rear of the vehicle not the front. Zero damage to the front. We were also told the vehicle had a dead battery when it came in to Carl's which is bull again because it was DRIVEN to the tow truck on the storage property without needing to jump start it. Upon further inspection of the vehicle, after everything was "fixed" the entire rear window was not adjusted correctly leaving a gap in the window and water coming in the rear of the vehicle. The rear door when closed rattled. When shown the rattle of the door and how it did not fit correctly, I was told the rattle came from the license plate. REALLY??? So I held the license plate and shut the door again. Guess what, it rattled. Excuse after excuse after excuse and "not our fault" statements and blatant flat out lies instead of a simple apology and a "we will fix this TODAY"... not next week, would have been the appropriate answer from the service guy. His answer was to bring it back in 2 weeks for the adjustments, my suggestion was to fix and adjust it now, which was "impossible to do". The car was taken back to Carl's and was fixed, again, and Carl's did rent a car until these repairs can be made. The adjustments to the paint and rear door were made, but then we had to return again to hook up the sensor in the rear door handle that wasn't working. In the end we had to return to Carl's 3 times to fix things they forgot to do or repair. The point is, the car took way to long to be fixed in the first place and after 8 weeks of having the car, it should have been fixed correctly the first time and not gone out in the condition it did. Carl's should have paid for the extra 3 weeks of rental car charges. I wrote the above statement 2 years ago and Angie's list keeps asking that I complete it. I am finishing this survey 2 years later in hopes of "cooling" down from this experience, but it still irritates me. I hope no one else will get treated this way is why I am finishing the survey. I still stand by my first statement that shoddy work should have never left the lot in the condition it was in. Returning to "fix" unresolved problems are inexcusable. Carl's did end up reimbursing for the battery which they added to the insurance claim. The car was sold last year and full disclosure was made to the new owners about the accident and work done. This was not my first experience with Carl's either. The first time I took a vehicle to them I had to return 3 times to fix and repair work that was not completed, but I wanted to give them another chance and benefit of the doubt and maybe they had a bad day. Two strikes in my book and its just bad work and bad customer service. I don't want anything from Carl's except that they know about my experience and fix their service department.
    - Lori G.
  • D
    Evans Arena Chrysler Dodge Jeep Ram
    They lost paperwork and didn't call me back after the estimate to schedule my appointment. Then they got the parts in, but sent them back because they forgot to call me to come in. So, I had to wait for them to get the parts back in before I could get my car back.
    - Shawn D.
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Auto Body Shops in Dayton

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  • 1 Towing

    35 Polk Hollow Rd
    Chillicothe, Ohio