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Blinds And Curtain reviews in Cuyahoga Falls

  • D
    Construction and Remodeling Experts
    Long list of issues which were resolved eventually by contractor after multiple attempts to get the work fixed will go without detail.  The recurring nightmare is as follows:
    While passing tiles through our bathroom window to the guys outside who were cutting them to size, John (the owner) dropped a tile on our brand new, newly installed, tiled in bathtub.  They then proceeded to attempt to hide the damage by very quickly installing the bottom rail for the glass door over the chip.  I thought it was strange that the rails would have been installed before the tile work was completed in the rest of the room.  I saw that the caulking looked sloppy along the rail and realized there was something wrong with the tub.  When asked, the work crew explained what happened and we were very understanding but annoyed that they tried to hide the fact that the owner damaged my brand new tub.  We were assured by the work crew that we wouldn't be able to see the chip (2"X1") which they "repaired" with porcelain repair epoxy from the hardware store and caulking.  When my husband spoke with the work manager, Lloyd, he assured my husband that the repair would be sufficient and that if we wanted to remove the glass door to use a shower curtain and the chip was exposed or if there was a problem with the repair, we had five years to have them make it right.  In the meantime, I noticed that the overflow drain was rusting.  I took that apart, noticing that the grommet was broken, and saw that the porcelain around the overflow opening was cracked and rusting.  I emailed photos to American Standard who stated that it was an installation issue in that the overflow cover was over-tightened, causing micro-fissures in the porcelain.  Remembering that the grommet was broken in half, that made sense but I really didn't want to fight with the contractor as all of our post-installation repair requests were stressful, so I "repaired" it the best I could.  This summer I noticed that something "bad and ugly" was happening beneath the bottom rail for the glass door.  Took off the rail and behold, the chip repair was compromised and rusting terribly.  I also noticed that they never bothered to grout the space where the tub meets the wall tile at the seam of the glass door rails on either end of the tub!  Seriously??  So now we had to purchase a spring loaded curtain rod, hooks, and a curtain, and we were concerned about water from the shower infiltrating the gaping holes where grout should have been.  We informed the contractor by phone and eventually via email and informed them of the overflow issue and forwarded the email from American Standard.  Lots more back and forth after they fixed the grout and they contacted Miracle Method in to repair the tub.  Miracle Method looked at both the chip and the overflow, stated they would not be able to match the color and recommended a complete refinish for the entire tub, agreeing that the overflow was likely caused by installation.  The contractor only felt the chip should be repaired and that the rest of the damage was "normal wear and tear" and blamed the overflow on the manufacturer stating "I will take the word of over 100 years of plumbing experience over anything some corporate stooge told you." Miracle Method tried to assure us that CARE was a reputable  company but we had enough experience to think otherwise and continued to request that the entire tub be resurfaced.   We didn't feel we were being unreasonable in asking that a brand new tub that they damaged be repaired to make it like brand new.  Once Andy (owner of Miracle Method) realized that CARE had damaged our new tub and tried to hide it, he said that it would be handled.  I assume there was a conversation with John from CARE because I promptly received a lengthy, rambling email from John that stated, among many other very nasty things, that "I will do it because I am a man, I don't try to get over on people."  He also stated in the email that "I am going way over the top in what I am doing.  How a tiny chip that is almost entirely covered with the shower door costs me $600.  I don't know.  You guys must be rich and a $400 difference isn't a big deal....I am just amazed that you guys feel I need to redo your entire tub.  I now know what type of customer I am dealing with.  They want a bunch of free stuff because of their inconvenience.  It will be handled, I hope all things work out for you.  I know I am acting with honor.  My conscious is clear."  Our tub was entirely resurfaced in October.  HE NEVER PAID MIRACLE METHOD FOR THEIR WORK!!!  Not only did he try to hide the damage, he tried to make us feel guilty for it and then did not pay the person he contracted to repair the work.  My definition of a "man" is different.  We liked the work crews from CARE but the owner's behavior ruined the entire experience.  We did not want to write a review because we feared retribution and were concerned that if we did the contractor would not pay Miracle Method, which CARE didn't do anyway.   Miracle Method did an excellent job and gave us no grief!
    - Susan V.
  • A
    Budget Blinds
    Stefanie is personable, friendly and really knows her stuff. She gave us a great deal and offered thoughtful suggestions to fit our needs. She made the whole process easy and comfortable. The blinds were installed during the time rame that was promised and Stefanie kept in touch with us during the ordering process. We highly recommend Stefanie and Budget Blinds, both for the quality of the product and the wonderful service that is provided.
    - Maria R.
  • F
    I paid a $200 deposit for custom order blinds in August and have yet to receive them (it's April). I have called her multiple times and the actual manufacturer as well and still have not received anything. I cannot even get her to return my calls at this point.
    - NORA W.
  • A
    Budget Blinds
    One of the best Angie's List experiences I've had.
    - Ralph S.
  • A
    Herman Textile Window Fashions Inc
    Excellent. For exceeded our expectations. Very professional. Very knowledgeable.
    - Todd F.
  • A
    COIT Cleaning and Restoration Services of Akron
    The scheduling was good and worked with my work schedule. The blinds were very dirty, and they did a good job.
    - Mark D.
  • A
    - TERRI F.
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Window Treatment Experts in Cuyahoga Falls

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