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Home Energy Audit reviews in Cuyahoga Falls

  • A
    NRG Masters
    As expected we were losing significant heat from the lack of wall insulation upstairs and the gaps in the attic. He gave a detailed report and a bid for the work to be completed. He and his team returned 2 months later (scheduling was a bit a difficult around the holidays and homeowners traveling) and added insulation to our attic, basement rafters, and and blew-in wall insulation on the 2nd floor. They worked in the freezing cold to remove the siding and add the proper insulation to one of the walls. They did a nice job in the attic, were careful with the giant vacuum hose coming through the window, and cleaned up after themselves. We will have them back in the spring to finish the remaining walls upstairs as we've noticed the room with the completed walls is noticeably warmer (as we had hoped)! I think the price might have been a little high, but we've been very pleased with the results!
    - Kristine A.
  • A
    GoodCents
    Kevin showed up ontime, spent a few hours with us, told us about what would give us the greatest return on our investment (for us, insulation would be better than new windows), sealed up cracks in the basement that were letting in cold air, and took the time to answer all of our questions.
    Later, after we had the insulation work done, a new Good Cents worker checked out the house and was similarly punctual and helpful.
    - Adrianne F.
  • B
    Ohio Basement Systems
    Crew was supposed to start on 11-16-11, but Jeremy called early that morning to reschedule to 11-18-11 due to some employees that had called off. He promised a gift card for the inconvenience, which was a $25 Applebees card the team gave us on 11-18-11. They worked from approximately 8am-2pm. The company is also scheduled to come back out on 1-13-2012 after I called and spoke to Jeremy, as some of the clear sealant around the window frames has seeped in between space between the window frame and plaster of this older home. We'd like to see if this needs redone. The job appeared to go well and we asked questions along the way and had them redo the foam in a few places where we could still feel cold air flow. I picked up a few pieces of dry foam that had fallen but overall there was no cleanup. It has been a milder winter so far and only a short time since we had this done, so we'll be able to tell better when colder bitter winter weather strikes.
    - Martha P.
  • D
    Home Energy MD
    The first crew showed up in personal cars/vehicles on the morning scheduled.  They did not identify themselves on arrival and nobody seemed to be in charge.  They indicated that they were here to prep the attic for insulation including baffles.  I asked about the attic air sealing and they indicated the if they saw anything they would seal it.  They had very little equipment and our borrowed ladders.  They were not well prepped on results of the audit and relied largely on my insight to identify gaps and seal.  They left with no idea when the other crews would be there to complete the remainder of the job. 
    The second crew showed up 2 hours later to blow in the insulation.  I also had to remind them of the other work to be completed in sealing the basement.  They were surprised by my request but proceeded to complete the work after complaining about the time required to complete what I asked.  When they left later that night they tried to collect the balance due COD from another family member even thought they were not supposed to.  Both crews were unprofessional, appeared un-clear on work to be performed and not fully trained.  Neither crew installed a blower door to help guide their work.
    After returning from work that night I reviewed the work completed.  The insulation appeared to be less than R49.  The airsealing job in the basement was not completely done (only done in spots).  Damage was done to finished basement walls where the crew was not careful when using expanding foam.  Cleanup was not complete.
    I called Home Energy MD immediately to voice my dissatisfaction.  They did respond quickly to review the work and agreed that the work was done poorly and that they would come back out to fix the problems.

    To be fair Home Energy MD came back out with a crew in January 2011, installed the blower door and fixed problems left by  the first crews.  They airsealed the basement and added more insulation.  Blower door readings did show improvement.

    Home Energy MD indicated to me that they were using a subcontractor to help  and had received other complaints with their work around the same time frame. 
    Overall we were very dissatisfied with the service.  The work was un-supervised and without my complaints would have been incomplete. 
    - KIMBERLY M.
  • A
    NRG Masters
    Project was done as expected. I recommend this firm for your insulation needs.
    - Dennis S.
  • A
    ABC Insulation
    Quick, courteous and thorough.
    - Mark F.
  • A
    Home Energy MD
    Very professional company from the initial phone call, home presentation and throughout. Very prompt, knowledgeable and courteous.
    - Ruth C.
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Energy Consultants in Cuyahoga Falls

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