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Door Installation reviews in Cuyahoga Falls

  • A
    Ohio Home Improvement is truly a company that treats you like family. They do work that they take pride in. That forms a relationship of trust with the customer because you can depend on the quality of their work to show in everything they do. Every part of our kitchen construction, flooring installation, painting, and bathroom installation was handled with professional knowledge and attention to detail. We worked with Rob to plan our kitchen layout and shop for flooring and countertops. He helped us choose a better product for our flooring and was able to make it work in our budget. He also helped us find the perfect granite countertop and tile backsplash to tie everything together. Our project covered the entire first floor of our house so we had a timeline of about 2 months worth of work. We were very happy to have the same crew work through the whole project. I am a stay at home mom with three kids, one being two years old. So we were in the house a lot during the construction. Our crew, Mike, Tim, Larry and our Renovation Specialist Rob worked with us to create exactly what we wanted. We were very happy that we knew who was coming each day and that we wouldn't be having different workers coming and going. The guys all communicated well with eachother and they spent time with me at the end of each day to review the work they did and the plan for the next day. If there was a problem with the material that was being installed I was alerted right away and our project manager made arrangements to have it replaced. We added some work to our original project because they earned our trust through the quality of their work. We knew that everything would be done to our specifications and with their professional experience. We expected the work to be done to perfection but we were still surprised a few times by the detail of the finish work. The trim around our kitchen island, the flow of the flooring from one room to the next, the baseboards throughout, the tile work, and the exact straight lines of the painted walls was exceptional. It was even better than how we pictured it would look! We started our project by looking for a construction company that would deliver on the promises they make about the quality of their work. We will work with Ohio Home Improvement every time because they back what they say they will do with their quality work
    - JoAnn K.
  • A
    Dave was courteous, professional, reasonable and did exactly what he said he would do. Called, was punctual and did the work quickly and accommodated my schedule. I would recommend him to anyone. I will call him in the future for any garage door repair I need. Highly recommend. You will not be disappointed.
    - Shelby Y.
  • A
    Impeccable Workmanship. On a scale of 1 to 10, we would give Don a 50 on his attention to detail. I am very hard to please because I want everything exactly perfect and I have had several bad contractor experiences because their attention to detail was just not as sharp as my expectations. Ohio Home Improvement exceeded our expectations on their communication and attention to detail. I would definitely hire them again.
    - Dawn P.
  • B
    The salesman, Josh V, was outstanding. Each time I had a problem he worked hard to resolve it. The installers worked very hard in very hot weather. It took a long time for the removal of old windows/slider and to install the new ones. The biggest issue I had was they left after installation and didn't do a walk around with me. This necessitated two returns to fix what wasn't done correctly the first time. Stickers aren't removed and windows cleaned on installation by this company, but I did this myself. I also cleaned up the nails and outside frame scraps. What I couldn't fix were scratches and caulk problems, so the installers needed to return twice to fix these and other problems such as foam insulation on my back deck & railing which had to be removed. Quality of windows is very good. I would use the company again, ensuring they did a walk around prior to leaving and fixed items not fixed. The second time they returned I wasn't home (it was all outside work) and I would insist upon being home next time.
    - Becky R.
  • F
    I was aghast at Mr. Pianecki's lack of professionalism. He trashed talked other window replacement companies. When I asked him to explain how his company's windows were better he'd revert to saying other companies were crooks, etc. If I asked him to not talk about other companies, he'd say "you asked." I didn't ask him about other companies, just his. I asked if he had any promotion on Angie's List and he said the only thing he cared about Angie's List was that I give him an outstanding review. The other issue was I need permission from HOA board to install. He started trash talking HOA boards, saying how board members' egos caused them to put unnecessary restrictions on owners just as a power play. He seemed very annoyed I wasn't going to place an order immediately. He priced the windows and left. I called another Universal Direct provider (like the product, didn't like the salesman's approach) and found Mr. Pianecki's MSRP quote was $2300 higher than the quote for the same windows & door from the same company. I wouldn't use Mr. Pianecki's company due price inflation and criticism of competitors.
    - Becky R.
  • A
    Nick was terrific! He was professional, prompt, clean and produced high-quality work. We were especially impressed by how quickly he was able to complete the job as well as his attention to detail. We highly recommend Nick and would hire him again without hesitation.
    - Paul W.
  • A
    Everything went well. Randy always had suggestions and improvements to my ideas and his crew has been incredibly knowledgable. They're kind to my pets and to the many questions my son has. I will use them again.
    - Rob G.
  • F
    I did not make it past the first phone call trying to set up an appointment for them to come out to provide an estimate. The lady insisted my wife be there with me which was not possible nor necessary. I let her know we would still be getting other quotes and would not be making a final decision even if my wife was there. SHE WOULD NOT SCHEDULE THE APPOINTMENT. I could see then how things would have went if they would have come out - heavy handed sales tactics. Others that have reviewed have mentioned their exhaustively long sales pitch when they come to your house - on this and other websites. No thanks. But still, to think you have a potential customer willing to spend a good deal of money and you refuse to come out because a spouse wouldn't be present - just hard to comprehend.
    - Marc H.
  • A
    Very professional and thorough. Very honest about cost versus benefit of adding more insulation in our attic, which is less than currently advised for NE Ohio...advised me not to put the money there unless we were going to live here 20+ years. Gave some suggestions on how to fix our problem, even though he wasn't even bidding on that job.
    - Susan R.
  • D
    Long list of issues which were resolved eventually by contractor after multiple attempts to get the work fixed will go without detail.  The recurring nightmare is as follows:
    While passing tiles through our bathroom window to the guys outside who were cutting them to size, John (the owner) dropped a tile on our brand new, newly installed, tiled in bathtub.  They then proceeded to attempt to hide the damage by very quickly installing the bottom rail for the glass door over the chip.  I thought it was strange that the rails would have been installed before the tile work was completed in the rest of the room.  I saw that the caulking looked sloppy along the rail and realized there was something wrong with the tub.  When asked, the work crew explained what happened and we were very understanding but annoyed that they tried to hide the fact that the owner damaged my brand new tub.  We were assured by the work crew that we wouldn't be able to see the chip (2"X1") which they "repaired" with porcelain repair epoxy from the hardware store and caulking.  When my husband spoke with the work manager, Lloyd, he assured my husband that the repair would be sufficient and that if we wanted to remove the glass door to use a shower curtain and the chip was exposed or if there was a problem with the repair, we had five years to have them make it right.  In the meantime, I noticed that the overflow drain was rusting.  I took that apart, noticing that the grommet was broken, and saw that the porcelain around the overflow opening was cracked and rusting.  I emailed photos to American Standard who stated that it was an installation issue in that the overflow cover was over-tightened, causing micro-fissures in the porcelain.  Remembering that the grommet was broken in half, that made sense but I really didn't want to fight with the contractor as all of our post-installation repair requests were stressful, so I "repaired" it the best I could.  This summer I noticed that something "bad and ugly" was happening beneath the bottom rail for the glass door.  Took off the rail and behold, the chip repair was compromised and rusting terribly.  I also noticed that they never bothered to grout the space where the tub meets the wall tile at the seam of the glass door rails on either end of the tub!  Seriously??  So now we had to purchase a spring loaded curtain rod, hooks, and a curtain, and we were concerned about water from the shower infiltrating the gaping holes where grout should have been.  We informed the contractor by phone and eventually via email and informed them of the overflow issue and forwarded the email from American Standard.  Lots more back and forth after they fixed the grout and they contacted Miracle Method in to repair the tub.  Miracle Method looked at both the chip and the overflow, stated they would not be able to match the color and recommended a complete refinish for the entire tub, agreeing that the overflow was likely caused by installation.  The contractor only felt the chip should be repaired and that the rest of the damage was "normal wear and tear" and blamed the overflow on the manufacturer stating "I will take the word of over 100 years of plumbing experience over anything some corporate stooge told you." Miracle Method tried to assure us that CARE was a reputable  company but we had enough experience to think otherwise and continued to request that the entire tub be resurfaced.   We didn't feel we were being unreasonable in asking that a brand new tub that they damaged be repaired to make it like brand new.  Once Andy (owner of Miracle Method) realized that CARE had damaged our new tub and tried to hide it, he said that it would be handled.  I assume there was a conversation with John from CARE because I promptly received a lengthy, rambling email from John that stated, among many other very nasty things, that "I will do it because I am a man, I don't try to get over on people."  He also stated in the email that "I am going way over the top in what I am doing.  How a tiny chip that is almost entirely covered with the shower door costs me $600.  I don't know.  You guys must be rich and a $400 difference isn't a big deal....I am just amazed that you guys feel I need to redo your entire tub.  I now know what type of customer I am dealing with.  They want a bunch of free stuff because of their inconvenience.  It will be handled, I hope all things work out for you.  I know I am acting with honor.  My conscious is clear."  Our tub was entirely resurfaced in October.  HE NEVER PAID MIRACLE METHOD FOR THEIR WORK!!!  Not only did he try to hide the damage, he tried to make us feel guilty for it and then did not pay the person he contracted to repair the work.  My definition of a "man" is different.  We liked the work crews from CARE but the owner's behavior ruined the entire experience.  We did not want to write a review because we feared retribution and were concerned that if we did the contractor would not pay Miracle Method, which CARE didn't do anyway.   Miracle Method did an excellent job and gave us no grief!
    - Susan V.
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Door Installers in Cuyahoga Falls

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