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Plumber reviews in Coshocton

  • A
    Excellent work from a dedicated team of workers. Quality work and craftsmanship and pride in their work. Due to a leaking soil pipe plumbing problem that turned into a major bathroom project, John Sutton and his crew made us very happy with final result today July 13th. His crew had to dismantle an outside wall on the porch to gain access to replacing whole soil pipe. After gaining access to pipe in bathroom by Steve, plumber for Johnson's Plumbing, John and his crew gave us a new bathroom with new installation of a tub/shower and wall with it. They did detail work finishing around it along with repairing all the flooring and walls due to re-plumbing whole bathroom. They took the time to cover 5-6 holes made in the cupboards that were required by plumber to patch the soil pipe in February when it started leaking. You can not tell there were ever any holes with their craftsmanship and with the stain they did it even matched what was there. Even though final billing is incomplete pending insurance, I can say Sutton Construction is worth every penny and you indeed get what you pay for. John and his great crew will be back soon to replace a bad door. Don't hesitate to hire Sutton Construction, you'll never regret it.
    - MIKE B.
  • C
    The workers were very professional and actually fun to be around. What appeared to be a simple plugged line turned into a collapsed line after attempting to power wash it. I'm not saying they did it. The initial cleanout was over $300. The power wash was another $800. To replace the line with 8 feet of PVC pipe was $3000. an additional 8 Ft. required another $ 2000. After the power wash I had around 200 gallons of raw sewage that I had to clean up on the basement floor. Also the sidewalk they had to remove is now stacked in the side yard next to my house. They used all the latest equipment including cameras to show me the damage inside the line and the need for the power wash. I would probably have shopped around for a better price but since I had a renter without service I needed it done right away and they were available. The thing I was upset most with was what I considered exuberant pricing.
    - Allan A.
  • F

    Short summary, never, ever use this company.

    My reason for needing a service call was that my pipes in my bathtub and two sinks weren?t draining, yet the toilet was flushing.  The technician arrived late on a Wednesday evening and proceeded to look around.  I showed him the standing water in my bathtub and the locations of various water features including the drain pipe outside and the hot water tank.  The technician proceeded to tell me that my main drain line was blocked and my septic tank would need to be excavated along with the drain line from the house to the sewer.  He never ran any water, flushed any toilet, looked at the standing water in the tub, offered to snake a line or send a camera down the line to look for the blockage.  I didn?t realize that this was something he should have done until later.

    He wrote everything up and handed me an estimate for $2392 (probably more due to needing to figure in the unknown cost of the risers on my tank) and requested a $1000 deposit.  He assured me that I could continue to run the dishwasher and take a shower, and that the water would drain eventually, but should not do laundry because the pressure was too high.  I paid a $1000 deposit and he left, telling me to expect a phone call in the next two days, with the probability that they would come and excavate on Saturday or Sunday.

    Thursday morning, I got up and took a shower, but nothing drained, leaving 2 inches of standing water in bathtub, which was still there when I returned that evening.  I didn?t worry too much, figuring that the plumber knew what he was talking about and left the water, yet it was still there when I got up Friday morning.  This prompted me to turn off the water for fear that by continuing to do anything with the water would make things worse.  Because of this I forewent my shower for the morning.  Friday afternoon I had not received a phone call and after calling the office and speaking with the office manager, she informed me that she ?Had never been told that she was to call me.  Also, we don?t dig on the weekends, so they would be out sometime Monday morning between 8 am and 10 am to begin working.?  I understood that the weather was playing a part in this, as it was cold here, but at the same time, I was starting to get frustrated because I paid the company already and nothing was getting done.

    On Saturday and Sunday, I did some research and spoke to a friend who was a plumber.  Everything I read and was told indicated that if the toilet was flushing, then the main drain line could not be blocked.  The drain line was blocked somewhere.  I decided before anyone came on Monday morning to dig, I wanted someone to try and snake the lines and that I wanted to speak with a second plumber to get a second opinion of what was going on.  When I called the office late Sunday, I spoke with their office manager, Becky, who tried to be helpful and told me that she would have a different plumber call me ?first thing Monday morning? and that there would be no digging going on because the temperature was still very cold.  This left me wondering if I hadn?t called, when I would have found out that no one was coming.

    Monday came, and I still had no drains.  At 9 am, I had not received a phone, and when I called into the office, I was told that I would receive a phone call as soon as ?Matt came into the office?.  At 11:30, I had still not received a phone call, and was now told that ?Matt was on call?, but Becky would have him call as soon as he got in the office.  At noon, I was fed up with not having water and not having a phone call, so I called the office and told them that if something didn?t happen soon, I was going to dispute my credit card charge and call a different compnay who might actually come out and do something so that my house would drain.  Ten minutes later, I had phone call saying that there just happened to be a plumber in the area, and he had 2 calls in front of mine but would be there between 3 and 5 PM, and I would receive a phone call once they had a better estimate of his arrival time.  Around 3:30, I had a knock at the door and the same plumber was there, without a phone call ahead of time, or my request for a second plumber to call me.

    When I explained the issue, which was the same one that I had when he had been there on Wednesday evening, his words were ?I hoped it wouldn?t get that bad, that quick.?  After showing him the exact same things as I had on Wednesday, his comment on seeing the drain pipe that ended up being frozen was ?I didn?t see that last time I was here? which is surprising because he supposedly claims to ?treat every house that I go in like my own?.  He quickly decided that since the pipe was exposed, that it was possible that it was frozen there.  He cut the pipe open and found that it was indeed frozen.  We completed new paperwork with a promise that my $1000 deposit could be put towards this job.

    Four hours later, I had running and draining water for the first time in almost six days.  He even declared that the main drain line wasn?t blocked, but would probably need cleared out in the future.  Unsurprisingly, my bill came to exactly $1000, including a strange $225 charge that was not on the original estimate and has no description on the bill.  It was only as I sat down to write this e-mail that I realized this.

    As someone who has purchased an Advantage Plan over two years ago with the promise of having the hot water tank drained once per year, and never seen a plumber to do it (despite requesting it when I called in at the beginning of this issue), I can say now, I won?t ever let Mr. Rooter back into my house.  Even if it is to just drain the hot water tank, which I?ve already paid for.

    I went without draining water, could have paid $2500, and would still not have had my issue fixed because there was a frozen drain pipe, not a block in my main drain line.  Had the technician done a little more looking and working when he was here originally, I would have never had this issue and he probably wouldn?t have needed to spend 4 hours fixing the issue because it wouldn?t have been quite as bad.

    In the end the plumber cost me $200 an hour, for a total of $1000 in total, several hours in clean up after the plumber left due to him tracking various things through my house, on my carpets, left water laying around the hot water heater from using the jet to defrost my pipes, and in the general difficulties I had with 6 days without draining water.
    - Luci H.
  • C
    The first technician flushed the toilet several times to determine if water was seeping through seal and no water appeared. We thought the problem was solved. A few days later the water returned. Due to us vacating the house to rent it, we were not able to contact and arrange for a return service call for 2-3 weeks after. Contacted Waterworks and told them that the toilet was leaking again, as THAT'S HOW THEY DIAGNOSED IT the first time. They returned, pulled the toilet up (an irreversible task,) replaced the toilet, told us it's not the seal it must be something else & proceeded to charge us a second time. We challenged, as I don't feel I should have to pay for the same "fix" twice, especially when I'm told it doesn't fix the problem. I was told the second charge is valid as we told them it was the toilet leaking (AGAIN, THAT'S WHAT WE WERE TOLD THE 1ST TIME,) and not the same problem. To their credit, they have submitted it to a supervisor & we're awaiting a return call.
    - PAUL K.
  • A
    ON THE INITIAL PHONE CALL, HE SET A TIME TO COME OUT AND DO THE REPAIR. HE WAS HERE WITHIN THE SPECIFIED TIME. CUT OUT A SECTION OF THE PIPE, AND SOLDERED IN A NEW SECTION. DIDN'T WASTE TIME, NO MESS TO CLEAN UP. VERY REASONABLE COST. HAS DONE WORK FOR US PRIOR TO THIS JOB.
    - ERIC K.
  • A
    Plumber Steve found the drain problem very quickly. Replaced valve after he had to go get one. Completed I would definitely recommend Johnson's Plumbing in Coshocton , Ohio.
    - james m.
  • A
    unknown
    - MIKE B.
  • A
    It went very well. They did the job in a timely fashion, everything works perfectly, they were very patient and I would recommend them in a heartbeat.
    - Michael M.
  • A
    .
    - MIKE B.
  • A
    unknown
    - Sean K.
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Plumbers in Coshocton

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