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Recent Marble & Granite Reviews in Cortland

  • A
    BKG Design - Budget Kitchen & Granite
    Noelle was beyond excellent. I love everything about my kitchen! This was the easiest experience I’ve ever had with remodeling my kitchen! I highly recommend Noelle and BKG. Thank you so much for the absolute most beautiful kitchen!
    - nathan b.
  • A
    M E S Home Improvement
    Mike and helper (Steve) worked for 13 days to complete this project. I am very happy with the results.  I ordered this bath remodel through Clinten Kellar from Carter Lumber in Cortland. Clinten Kellar assisted with the selection of the items for the bath remodel. He did a very good job. Very informative of what all was needed and what it would look like after installed.   I definitely will look to Carter Lumber for my next remodel job
    - pete s.
  • A
    Youngstown Granite
    When the guys show up they stay till the work is completed. Very TOP Quality Work.. In fact when the granite had to have a seam because the size is too long they even return and polish the seam so good that you can't feel a seam at all. I was told they are the only company that dose that service in the Youngstown Area. I'm going to do the Family room fire place and it's going to be them for sure.  The office staff. The ladies REALLY KNOW there stuff.. and if you go price compairsons You'll be back to them .. IF Price is the only consideration.  But remember that Granite is something you don't replace very often.. and you need the best service also. The people at Youngstown Granite do that job with a 5-Star Rating by me and my wife.
    - William Z.
  • A
    Youngstown Granite
    They did a nice job. They were the best in terms of their pricing. They came on time and did a lot. They let us know when the stuff was coming in. I would use their services in the future too.
    - james w.
  • A
    Fusillo Flooring Co
    The quote was very reasonable and detailed. It was clearly drawn to my specifications. They were very punctual and professional from start to finish. Anyone looking to get a small job like this completed knows that your lucky to get service providers to even call back, let alone work you into their schedule around the bigger jobs they have going on. Would certainly use again.
    - D D.
  • A
    Youngstown Granite
    Our first contact with this company was when they arrived at our house for an estimate. After we got the price, we were nervous because it was half what we had been quoted by others. So we asked the gentleman if he had any references. He opened his contact book and started pointing out people in our general area of Warren who had used his services. He offered several of them (not skipping any!) who we were welcome to call. We called them all. Each of them, EVERY ONE, gave an absolutely glowing review. The company representatives arrived at our place on Friday afternoon. They took the product in their truck, after measuring the installation location so they could cut the sections at their shop. The next day, they arrived within 45 seconds of their stated arrival time, and started their installation. Three hours later, the countertop and sink were installed, perfectly, and the kitchen was clean. We cannot say enough about the quality of the workmanship. I know I sound like a shill for the company; in fact, the real reason I signed up for Angie's List was to give a review to this company. HIGHLY recommended.
    - Brian A.
  • A
    M E S Home Improvement
    From the minute Michael came to look at the work we wanted done, he felt like family.  He was prompt, courteous, knowledgeable, and extremely friendly.  We are new to the area, so it was a great help that he gave us ideas of where to buy certain products and gave us fantastic referrals to local suppliers. There were several times that a question arose regarding the work to be done, and he never hesitated to help.  Michael showed up exactly when he said he would be here to start the job, was on time every day, and actually finished ahead of schedule.  All of the work Michael did was meticulous and we are extremely pleased with the outcome.  Along with his strong work ethic, he is one of the nicest people my family has had the pleasure of meeting, and we will definitely be using his services again in the near future.
    - Jennifer V.
  • F
    Youngstown Granite
    On November 30th, 2016 we had a scheduled delivery for granite countertop for our basement bar. There were 3 installers on site that day to do the install. They let me know they had finished. Directly following that they had left. I then went to the basement to inspect it I had noticed that the cut on the slab was not correct. I called my husband, who then called Youngstown Granite and they had their installers come back and grind off the corners that were wrong. Again leaving shortly after letting me know the work was complete. Once my husband got home that evening he went down to inspect the granite and found multiple issues. There was a cracked tile from where they dropped the slab entering my house (that they did mention to me), 4 damaged areas to our freshly taped and painted drywall walls, and also a chip on the granite from where they dropped it coming in the house. We immediately reached out to our salesman to find out how to resolve these problems. He said he would talk to the owner Eric and find out what he wanted to do. My husband did receive a response from our salesman on Friday December 2nd, 2016 stating that to cover the damaged walls and tile they would reimburse us $100 and they would send out a repair man to epoxy the chip in the granite. I was giving my father a tour of the basement on Saturday December 3rd, 2016 we also noticed that the basement window had been broken and repaired with drywall screws. I would like to add that the ONLY people who did any work in this basement besides carpet and granite, was my husband. He again immediately called our salesman who told him that the best way to resolve this issue would be to call "Eric" the owner on Monday December 5th, 2016 @ 9:00am when the shop opens. He said he was surprised that the installers were that sloppy. So to get this taken care of he called Youngstown Granite on the 5th and asked to speak to Eric. A lady answered and told him she would leave a message. He called again in the afternoon on the 5th, 6th, 7th, 8th, 9th and followed up with one last call on the 12th. Every time he called he got the same run around: “He’s not available", "he's not in the office much", "he knows you’re trying to reach him", "it's out of our hands we can't force him to call you back", etc. On December 12th, 2016 my husband let the lady on the phone know how disappointed we were with the installers and the owner. He said that as return customers we would never be back and that we would be reaching out to the Better Business Bureau to resolve it. She told him "I would suggest you do reach out to the BBB because chances of him getting back in touch with you are very slim". We gave him one additional week to return the calls and still no response. We are now waiting on a response from the BBB. I will never return to their business, nor recommend anyone I know to go there.
    - Amanda S.
  • F
    DISTINCTIVE IMPORTS
    Eric did a good job on 4 countertops but his inexperience shows in the cutout for the under mount sink, miter joints, seams, and choice of materials on the 5th piece. Also, he bored a 1.5" hole to mount a fixture with a 3/8" shaft. Another hole he bored is not circular and the scar in the stone is visible underneath the mounted fixture. I pointed out my dissatisfaction and he reluctantly agreed to replace the countertop; after not hearing from him for 3 weeks I called and he reneged on his word. He said "there's no pleasing you" and "I'll lose money on this job". He told me I had no business telling him how to do his job and if I knew so much about granite why don't I just do it myself. His customer service skills have left me speechless. I saw his work at a friend's house before contracting with him, and thought it to be satisfactory. I have since found out that he subbed the work out and didn't perform it himself. He did my work himself. Dealing with him has been a nightmare.
    - George M.
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Marble & Granite Companies in Cortland

Companies below are listed in alphabetical order.

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