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Landscaping reviews in Cortland

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  • Excellent service. On time every day. Polite and professional. No damage to property and fantastic clean up. Arrived when they said they would and completed the job in a timely manner. Price was very reasonable for the number and size of trees removed.
    - Debbie N.
  • My 18 year old mower would not start. Since I had purchased a new mower for my home I was using this one at my weekend cottage. I was informed that the price would be around $500 to repair it. I was reluctant to allow the repair work because of the age of my mower, but the service manager said that it was still a very good mower and they don't "make them the new ones as good as this anymore". In spite of my trepidation I agreed to get the work done. After Cortland Mower keeping the mower over a month and charging me over $500 I picked it up and took it an hour away to my rural weekend cottage. The following weekend I went to start it and it would not start at all nor would the battery charge. I loaded it back in my truck and made the hour trip back to Cortland Mower. They kept the mower another two weeks and then informed me that it would be another $150+ for additional work that they had to do. I explained the age of the mower, what I had already paid, etc. The service manager would not compromise, admit any culpability, or even take $10 off the additional charges. At this point he threatened to sell the mower if I didn't pay the additional charges and pick it up. I really had no choice, but again tried to reason with him when I picked it up. When I challenged the veracity of the dealership over this shady transaction he became abusive. He personalized his comments and told me to get off his property. I asked him to call the local police so that we could jointly file a report and he refused. He told me that I could file any report I wanted to and then cursed me out. At that point I could see that he was very angry and I asked to just have someone help to load the mower on my pick up truck and I would leave. He refused and told me to load it myself. I informed him that I was a 60 year old military veteran with a heart condition and shouldn't push it up the pick up truck ramp myself. He said that he didn't care and then walked away. I pushed it up myself which left me breathless. I have thought about this for two months now and finally decided to report the incident to Angie's  list. This is the first time that I have ever written a negative report on anyone, but I don't see any alternative. I could have saved money by going to a large dealership for the repair, but have been a good customer to Cortland Mower for twenty years. I even purchased this mower from them originally and would have purchased another from them if they said that the mower was not cost effective to fix. I even bought mower oil and batteries from them rather than the big box stores to keep the money in my community. The bottom line is that I have never been treated that badly or felt so abused as a customer in my entire life. I would never recommend Cortland Mower to anyone ever again and even considered legal recourse. I hope that no one ever has the same experience that I had with Cortland Mower and would caution anyone from using their service department. 
    - Susan M.
  • Tom and his crew were fantastic.  They did a great job and I have had many positive comments from people.  The first thing that impressed me was Tom was one of the few who provided a breakdown of his estimate with the various material and labor costs itemized.  I would not hesitate to have them do additional work. 
    - Kevin P.
  • Cody did quite a bit of work to finish the walkway to the pool as well as a brand-new front walkway made of stenciled and dyed concrete - incredible looks! And he got rid of some junk that needed to go. The French drain falls to the corner of the drive and the water vanishes. Cody runs a very professional ship.
    - Micah S.
  • We had three large trees removed from our front yard one had to be taken down using a bucket truck. Yard damage was small. Stumps were ground but grinding a left at my request. Their grinder guy said if I find anything that isn't down low enough to call and they would gladly come back. There was a large amount of material to be moved but I did find some areas that needed more grinding. They were true to their word. I decided to grind some other stumps and they gave me a very good deal.
    - Donald M.
  • A very large branch of the tree was precariously lodged between the tree and on the roof of the house. It was very difficult to take the branch down without it potentially crashing into the house and causing further damage. They completed the task without error saving me potential additional home repair costs.

    - David S.
  • They were very unprofessional and I would not recommend them. They were very arrogant because I asked them when the quote was coming. They said we told you it would be in three weeks and then five weeks went by. Then they sent my money back saying they don't want to do my work.
    - John K.
  • We used their services prior to that with a Mark Cooper painting, they came in and painted our family room, I was very pleased with his work and with Cody with the landscaping so that would have been the last time I used it would have been in May that he came out. For Cody, we negotiated because what they normally provided was a lot more than what we were looking for so we negotiated the price and he accommodated our needs. He sent out, instead of a whole team, he just sent out one person because what we wanted was the beds blown out and a little bit of trimming and stuff, we didn't need a full crew so that price was not his normal or usual customary price, we negotiated that and it was $200. All he did was, we had a previous landscaper that would come in, blew out the beds, trim the bushes, the shrubs back and that's it, no yard work, no nothing, it's just kind of like brushing up the landscaping so it was a negotiated for and he accommodated our needs as opposed to having a full blown landscaping service come out and do the yard work and the landscaping and all that other stuff so it was not what he normally does but he did accommodate us, that's why we'll go back to him next year because he didn't insist on his full service. I did like to resend him out, he was very conscientious as far as what he did, he did it on a timely basis, I was happy with him and I was happy with the work. They were accommodating, I was between a rock and a hard place because our landscaper couldn't do it anymore, she couldn't come out this far because of an illness in her family so I was pressed against the wall to find somebody to take their place and when I explained the situation to him, he understood, he was compassionate, he was very accommodating, he said "Well, this is what I can do if you're interested" and it was like yes, we could do that. He was very understanding and he was just what we needed. I would recommend him, as a matter of fact I recommended him to a friend of ours because they used the same landscaper we did and they were without one also.
    - Janet G.
  • They are very professional and very knowledgeable. He asked what we wanted and he had some ideas, everything he said was good. He has done some work for us before about a year and a half ago, for the front yard.
    - GEORGE M.
  • They designed the deck exactly how we wanted it with all of the features we wanted. They even presented a detailed drawing with all of the specifications. They were on time and worked long days to get the deck finished to perfection when they said it would be done. They were very professional and a pleasure to have at our home.
    - tara h.
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Landscaping Companies in Cortland

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