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Window Replacement reviews in Copley

  • D
    The Window Source Of Akron-Canton
    At first contact, the receptionist was very helpful to get all the details and schedule a date and time for an estimate of the project, but never disclosed that there was a 4 window minimum. They never showed up to estimate the project and never called to discuss there was a window minimum. I had to call in 2 hours later and the rep who answered had all my information and details of the project and indicated that I was on the schedule but did not know why someone didn't come out. I called in AGAIN the next day and the receptionist had to find out from the owner he did not want to do the project because of the '4 window minimum'. I asked for a referral and she said, "Sorry, I don't know any company to refer you to." If you are unable or unwilling to do the work, let a client know in advance so as not to waste time. I can not give an opinion of the quality of work or the pricing because neither an estimate or completion of project was realized.
    - Cynthia C.
  • A
    Home Exteriors Roofing, Siding and Windows
    I had 9 Softlite windows installed last year by Window Nation. I needed to finish the last 7 windows so I did a search on the Softlite website and found Home Exteriors (highly rated on AL). So I decided to get a quote from them and compare to my price from WN. I ended up with a better quality Softlite Window at a much better price from Home Exteriors. I saved over $1,100 on 7 windows! I just wish I would have known about HE at the time I did the first 9 windows but I was wrapped in dum dum paper and fell for the WN advertising.
    - Scott F.
  • A
    Window Universe
    They were honest, and they were up front with the cost. They didn't lie and didn't stretch it. We had another company that came out and gave us twice as much, and I didn't feel comfortable with the guy who came out. They were really good, they were responsive, they cleaned up really well afterwards, and they had to put the windows from the inside of the house, and they were really careful with their shoes, and not making any mess from the inside. They put furniture back that they had to remove to put the windows in. They were really good, you wouldn't know as far as the mess inside the house. The one thing that they did wrong, was that I had wanted them to put a different frame for the sliding door in the kitchen, and they said that it was a special order, and they apologized profusely about it. They said that they would put this one now, and then they would change it once the other one came, and I told them that we would stay with this one for now, and I don't even notice the difference from what we wanted. It has a narrow frame, and we wanted a narrow down the side, and deep down the bottom, but it looks fine. It saved us some money and the aggravation of them having to come back out. They were very responsive about any questions that we had, like about the color as we have different colors in different rooms, and they followed up. They cared about how I felt. The people who came out were really fun, and they chatted with me. I had surgery a few weeks before, and I couldn't move around, so if I wanted them to move anything they would move them. They worked for the price too.
    - Michael C.
  • A
    Severns Construction LLC
    Matt came out in June to give us a quote and spent 2 hours going over our issues with us.  He was very thorough and we felt extremely comfortable with him.  It took awhile to get him to come out to do the work (Nov 3-5), and didn't always receive communication in a timely manner, but in his defense he is extremely busy, and I was unable to give him a date right away because of other things that had to be done prior to him coming out to do the job.  
     Matt is a perfectionist, so the quality of his work shows that.  He and his crew are friendly, trustworthy, and leave no trace behind of the work that they have done.  I have and will recommend him to friends.  He will be coming back out to finish more work in the near future.
    - paul g.
  • A
    Window Nation Inc
    We love our new (over 6 feet tall each) etched glass windows! Our installer, Alex was very thorough and professional.  Also, our windows are now lead free.  A wonderful experience.  Thank you, Alex and Window Nation!
    - Tammy P.
  • A
    Advanced Window Service
    We were very happy with the service that we received. Sean Catlin gave us a quote to replace several windows in our house. We elected to just replace the casement window over our kitchen sink at this time. We were charged exactly the amount in the quote. He communicated several times with us to let us know when he and his crew would show up to do the work. The installation is perfect. He has replaced windows for us in the past, and he always installs the trim and the siding with attention to detail. We are very happy with the installation and how it was performed. He and his crew did a great job cleaning up afterward. We will definitely hire Sean and his company to replace more windows in our house in the future.
    - Terence W.
  • C
    Cleveland Glass Block & Windows - Bath Doctor - Innovate Building Solutions
    We were very impressed by the person who came to the house to take measurements and photos. We discussed a number of options and he was well versed in accessible/age-in-place considerations. Within a couple weeks we received two design concept sketches for us to select from before the company spent the effort to fully quote the work. We asked for an updated sketch combining elements of the two approaches and the initial response from the company was good, but we never did receive any further communication. I'm puzzled because they seemed so professional up to that point. I don't know if we fell through the cracks or if they didn't want our project, but communication issues are a red flag for me in selecting a contractor.

    (Update on 2/18/14)
    The contractor reached out to me with a phone message, apologizing for the communication snafu.  They made a strong effort to set this right, but I have already selected another contractor for the work.
    - Christopher M.
  • A
    Akron Glass Block
    Can't remember exact date or cost, so this is just an approximate.I couldn't be happier with my decision in every way. From the gentleman who came to my home, the selection of materials and then the installation Even now, everytime I walk past the table, I can't help admiring how beautiful it is.
    - Patricia (Trish) P.
  • A
    Window Nation Inc
    Up front I'd like to say that we have been exceptionally happy with our whole experience with Window Nation. They were professional, responsive, and everything we'd expect a good company to be. We had a salesman come out and give us his pitch. Yes, their sales pitch is long. And detailed. For us that was great because we really wanted to understand what we were being sold. (I had another company come give a quote the week before and they told me very little. I was shocked that I knew almost nothing and was being quoted thousands of dollars.) And yes, as some other reviewers have commented, WN does want all decision making adults present for their sales pitch. It makes it more complicated to schedule, but it was worth it because I would not have been able to answer all of my husband's questions after the fact. And I would not have felt comfortable making a decision without him there. That's just how we roll - we make our big decisions together.
    A couple weeks later another gentleman came out to get a more exact measure of our windows. He was early, and worked very quickly. He was even able to open my son's bedroom door, which had been accidentally locked. Great service. About a week before our installation, we decided to add two more windows to our order. They had no problem with that, they delayed our install and measured the additional windows.
    We just had them installed this morning and everything went smoothly. Again they were punctual and cleaned up inside and out after they were done. They took about 5 hours to install 8 windows. The final product looks fantastic from inside our house as well as outside. I would absolutely use them again.
    - Shawna R.
  • A
    Glass Block Security
    Terry came out and gave the estimate. He was very knowledgeable, friendly and professional.

    He has many years experience and this is his own company. His son helps him install. They are a great team.

    He showed me samples and options for glass type.

    I always get at least 3 estimates. I chose Terry because he came across as sincere and customer focused.

    Work was carried out without issues and they cleaned up after themselves.

    Would definitely recommend them to a friend.
    - Noreen G.
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Window Replacement Installers in Copley

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