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Universal Windows Direct of Columbus

Founded 2002 • Angie's List since January 2017

B Rated | 52 Reviews

Service Categories

Description

Universal Windows Direct provides Columbus residents with exclusive UniShield replacement windows, vinyl siding, entry doors, and other quality home improvement products. All products are professionally installed and backed by industry leading warranties....

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Verified Reviews

A few reviews for this pro…

F

RATED

07/03/2020

Universal Windows totally ruined my mother's condo. She is elderly and trusted them - paying over $8,000 for new windows in her condo. After faulty installation, they immediately began leaking down the entire condo from the 2nd story windows down into the basement. She called and called and called but they refused to fix the windows and would hang up on her. When she asked them to come fix the lea...

DESCRIPTION OF WORK
Replaced all windows

CATEGORY replacement windows

A

RATED

01/29/2020

I can't say enough good things about the service we received. Ryan C. came out to our home and was so thorough & realistic with us. It was clear he believed in the product. By the end of the evening we felt like we had made a new friend. We also had to work directly with Eric in customer service a few times to make changes to our order and the flexibility and friendliness we received was very appr...

DESCRIPTION OF WORK
Window Replacement

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for your review! We are thrilled to hear about your experience with our team. Please let us know if we can assist with any future projects. Thank you, UWD Customer Service
B

RATED

12/23/2019

They removed and replaced 12 old windows. They were clean, quick, and did a good job installing. I had to call them back to fix two problems (One window frame was bent and needed to be reinstalled. One window did not come with obscured glass as ordered). They reordered and installed the obscured glass and scheduled a time to fix the bent window frame.

DESCRIPTION OF WORK
Replaced 12 leaky windows

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Hello, We are so glad that they could efficiently get the concerns taken care of for you. Thank you UWD Customer Services.
F

RATED

08/25/2019

Worst experience in 30 years of home ownership. Job not finished in 1 day as promised, then left voicemails with all levels of management for the next 7 days with no response. Outer walls left open for 7 days, with several storms. Finally was transferred to lady who does scheduling, who answered her phone, and started to tell me I needed to understand. I lost all composure, and told her my walls h...

DESCRIPTION OF WORK
Window Replacement

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for reaching out! We are sorry to hear about your experience and have shared this with our management team to review. Thank you, UWD Customer Service
A

RATED

04/12/2019

Dusty Sill and his crew did a great job on my roof from Universal Windows Direct. They were here early to start the job and Dusty and his crew worked together flawlessly. They all went right to work and all knew exactly what they needed to do. They got my roof done in 1 day. They did wonderful work and went above and beyond to make sure they took care of all my roof needs. Thanks again guys for a ...

DESCRIPTION OF WORK
I had a new roof installed.

CATEGORY roofing

SERVICE PROVIDER RESPONSE

Yay! We are thrilled to hear about your experience. Please keep us mind for future projects. Thank you, UWD Customer Service

Services Offered

Replacement windows, front doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes & scallops, roofing, gutters & gutter protection

Services Not Offered

Glass repair, Window Frame Repair

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
No
Warranties
Yes