GLASS BLOCK HEADQUARTERS

A 89 Reviews

Founded 1994 • Angie's List since October 2004

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Licensing

No License Required for Trade
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Insured
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Hours

Monday
8:00 AM - 4:00 PM
Tuesday
8:00 AM - 4:00 PM
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
Friday
8:00 AM - 4:00 PM

Company Contact

3781 W 152nd St

Cleveland, OH 44111

Description

2014 Super Service Award Winner in Windows! GBH is FAMILY OWNED AND OPERATED, assuring you that everyone here is committed to the IMPECABLE REPUTATION of our company. We know what it takes to give you the HIGHEST QUALITY PRODUCTS along with TOP-NOTCH CUSTOMER SERVICE! Our team has been put into place firstly and most importantly for their ability to deal with customers in an EASY-GOING, COURTEOUS & PROFESSIONAL manner. They possess common sense and the ability to handle any situation. UNDERSTANDING OUR CUSTOMER'S NEEDS & BEING ABLE TO WORK AROUND ANY PROBLEM is our strong suit. Since we work as a tight-knit family, no issue ever goes unresolved. No one will ever hesitate to escalate any situation to someone else if they cannot resolve it themselves. 9 EMPLOYEES. NO SUBCONTRACTORS. OFFERS 24 HOUR EMERGENCY SERVICE. COST DETERMINED PER JOB. NO TRAVEL CHARGES....

Verified Reviews

89 Total Reviews
Reviews by Rating
A Rated
78
B Rated
6
C Rated
3
D Rated
1
F Rated
1
Read reviews by category
glass block installation (83)window replacement (49)
Showing 1-10 of 89 reviews
A

RATED

02/28/2020

Everyone I came into contact with at the company was professional. From Robert in sales, Sabrina in the office, and Dave the installer. They were very easy to work with and worked around my schedule. There were no high pressure sales tactics. Dave did a fantastic job installing the windows....and he left my basement cleaner than when he arrived. I would use them again.

DESCRIPTION OF WORK
Glass block windows in basement

CATEGORY glass block

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/22/2020

A

RATED

08/20/2019

Work was completed as promised. Great job.

DESCRIPTION OF WORK
Replace basement windows with glass block windows.

CATEGORY glass block

COST $680

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/15/2019

SERVICE PROVIDER RESPONSE

Thank you so much for your business .
A

RATED

04/30/2018

Called to schedule them to come out to take a look. They came just a few days later, gave us a good price estimate. We agreed on the price and they came 2 days later to complete the job. They were great. Would hire again if we ever need more windows installed.

DESCRIPTION OF WORK
Removal of old windows and glass block installation - 4 basement windows

CATEGORY glass block

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/30/2018

A

RATED

03/21/2018

It went very well. It was a difficult installation because the previous owner had tarred the windows shut. Dave did a good job and got the work done in a timely manner. There was a hole that he patched and didn't charge extra. We ordered the windows on a Thursday and they were installed the next Tuesday. I would use them again and recommend their service.

DESCRIPTION OF WORK
They replaced glass block windows in the basement. There are 10 windows, 3 vents and a dryer vent.

CATEGORY glass block

COST $1,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/20/2018

B

RATED

02/20/2018

We had some glass block windows installed to replace some 100 year old basement windows. The installer and the measurement guy must not have communicated very well. Two of the windows are in the wrong place. 4 windows - two slightly shorter windows on the north side of the house, two taller ones on the south side. Only 1" difference but obvious when looking at the windows because the blocks don't ...

DESCRIPTION OF WORK
Install glass block basement windows

CATEGORY replacement windows,glass block

COST $600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/07/2017

SERVICE PROVIDER RESPONSE

Hello Mr [Member Name Removed], I just read your review and I was shocked to hear that because it had never been mentioned to me . So looking into the matter I search our system by your name and address and could not find anything. I think you meant to post this on Cleveland Glass Block's review page. I will also let Angies list know as well of the error. Thank you and I hope they help you resolve...
D

RATED

10/26/2017

I would avoid this company in the future. Now that I read their Angie's List "About" section it seems like they are trying to over compensate for a lack of customer service. My contractor recommended this company and said I should be able to save a little money with GBHQ over the big name window outfits. While the estimate was less, $90 to be exact, the poor quality windows and treatment by a comp...

DESCRIPTION OF WORK
Replaced 5 basement windows with glass block.

CATEGORY glass block

COST $1,060

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/09/2017

SERVICE PROVIDER RESPONSE

Hello Mr.[Member Name Removed], I am very sorry that you were not happy with our company. We have been family owned and ran for over 17 years and try each and every day to make every customer happy .I would like address all 3 of your concerns today. Regarding the 4% fee. When you agreed to do the job with our company our Rep explained to you if you choose to use a credit card there would be a 4% f...
A

RATED

08/24/2017

Arrived 15 minutes late due to delay on previous job. Finished in 3 hours. Every things looks good and I would recommend this firm.

DESCRIPTION OF WORK
Had seven 18" x 32" glass block windows installed with 3 vents including a dryer vent.

CATEGORY glass block

COST $1,090

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

A

RATED

07/19/2017

Great! We had gotten an estimate for the same work a few years ago from another company. We were told that the tile around the window would likely need to be repaired in order to put the window in, and it seemed like a hassle to have to hire someone else to fix the tile so I just put it on hold. I decided to call this company this year and they never even brought up the tiles as an issue, they pla...

DESCRIPTION OF WORK
We replaced a window in our shower with a glass block window.

CATEGORY glass block

COST $480

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/19/2017

A

RATED

04/19/2017

It was fantastic, from the sales rep, to the installers. The 2 installers are neat, and cleaned up all the little mess that was made.

DESCRIPTION OF WORK
6 glass block windows

CATEGORY glass block

COST $1,100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/21/2017

Images

Photo for GLASS BLOCK HEADQUARTERS - 3781 W 152nd St, Cleveland, OH - 34858661
A

RATED

02/21/2017

It was a bit pricey due to having only two windows, but they did a great job, cleaned up, were on time, and the quality is excellent.

DESCRIPTION OF WORK
Had two glass block windows installed in my basement.

CATEGORY glass block

COST $400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/26/2017

Services Offered

2014 Super Service Award Winner in Windows! GLASS BLOCK INSTALLATION, SHOWER WALLS; SALES OF SUPPLY AND VINYL WINDOWS

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, Discover, Financing Available
Senior Discount
NO
Emergency Service
Yes
Warranties
Yes