Moving old, tuning new piano
We sold our piano and A THRU Z?s was our buyer?s choice to pick up piano from our house and deliver to the theirs. From the time Bob entered the house it seemed that he only cares how to get our old piano out of the house as fast as he could with no consideration of the owner?s wishes. He walked in to the house like he owned the place, he did not ask which way we would prefer the piano to be moved out, walked over our hardwood floor with his dirty shoes. When he stepped over our daughters notes book and my wife asked him to lift his foot of, he pretended that he did not hear the question. Given that they have been doing this for a while and they know better how to do business we wanted to give Bob another chance. We scheduled an appointment to come back to tune and repair our current piano that we own now. Appointment was scheduled 4 weeks in advance claiming that Bob is ?very busy?. A lot of things could happen in 4 weeks. We had to travel during the day of our scheduled appointment and when Bob called day prior to confirm that he is coming to our place, we apologized and politely explained that we might have to reschedule our appointment. Bob recommended to ?never calling him again?. That was the last straw. I have never heard a small business owner disrespecting his feature customers this much. I had no words to reply to his rudeness, I simple hang up the phone. I just want everyone to be aware of true Bobs intentions, he will respond, come and take your money, but after that do not expect much from him. If he was so impolite, rude and careless with someone that he could have had long business relationship, just imagine what he thinks and most importantly how he acts if you are just one of those customers that will use his service only once.
Service Provider Response
I'm very sorry you feel this way. The day of the move we had to walk piano around home in grass that was very soggy. Your piano came out of a basement with stairs out back over a long yard and yes we may of had some dirt on our shoes. We always try to clean our feet the best we can and 99% of people are very understanding. As far as telling you to call someone else for service you booked a very long service project. It was just past Easter and I'm always very busy this time a year. The day before appointment I called to remind you and I felt very disrespected when you said you were on vacation. I understand last minute stuff happens, but I think a vacation warrants maybe a call on your part to reschedule. Yes I said call someone else when you laughed and said you were on vacation. Thanks, Bob Zahtilla
