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Personal reviews in Cleveland Heights

  • F
    The service for some basic tailoring and cleaning took a week. First of all, the garments I had cleaned were not cleaned or steamed well. The jacket, where light spots were noted for cleaning still had the same marks after cleaning. A dress I received back was not steamed very well, the bow was still creased in the back. But most importantly, the bag my garments were sent home in was dirty with brown mud spots and torn open at the bottom. I'm an extremely meticulous small business owner. I own a vintage shop. So I placed my cleaned garments into a brand new clean, sealed canvas garment bag before leaving their store. Their plastic bag covering my clean clothes was dirty upon my inspection. I would not use this service ever again because the manager was unwilling to compromise or work with me to make that situation right. She did not make any attempt to make it right despite my suggestions of a partial refund or cleaning a garment free of charge. Those are extremely reasonable requests for their mistake of sending my clean garments home in a dirty bag. The manager was argumentative and rude in regards to the dirty bag which is really a shame. Lastly, for the most basic tailoring job, a small split on a seam of a skirt (I received back a week later,) was done with uneven, visible, sloppy hand-stitching and that repair created an unsightly small bulge in the fabric. It looked horrible. I was actually literally shocked because they advertise as having a wonderful tailor. And I came to them specifically for their reviews on Google and Yelp! That's wild. (I will note that they did repair the skirt for me on the spot when this issue was brought to their attention, but I'm just astounded that it couldn't have been done right the first time.) And as for the dirty bag, they were not negotiable and dismissive. Overall, this was by far the worst experience I've ever had with a dry-cleaning service, and I'm shocked by the various five star reviews. I have used many services. There are definitely better, less expensive and more polite services in Cleveland. Look elsewhere! The most aggravating thing is that they are choosing to blame the company they work with "Rite Cleaners" for the mistake of the garment bag being dirty, and they are taking zero responsibility for it even though they are a dry-cleaning service and that is what they are advertising on their website ... They are advertising that they are trusted for cleaning wedding gowns and fine garments with meticulous care. No, they made it very clear to me that they don't actually care for the garments themselves, and therefore will take little responsibility for anything that happens to your garments while being cleaned. That is a form of misleading advertising as well. This makes them conveniently not responsible for anything that happens to your garments while not in their possession. They can blame Rite Cleaners, and they are actually forcing me to contact them myself instead of handling this situation through their own company which uses their services. For over an hour, I tried to give them every opportunity to make this situation right, and they blew my husband and me off. Beware. Slow. Dirty dry-cleaning bags. The worst simple, basic tailoring job I've ever seen. And poor customer service. Never again.
    - Chelsea M.
  • A
    Erik Gustav & Sons Inc
    This was a FANTASTIC experience. I had wanted a specific sleeper sofa from Ikea and had considered picking it up and assembling it myself. My daughter has a similar model and said it was heavy & challenging for she and her husband to assemble. I found Mr. Gustav listed online & he is terrific. All I had to do was send him a copy of my 'shopping list' from the Ikea website & he placed the order & then the Ikea representative called to complete the payment. He was here exactly on time on the delivery date we agreed to & provided furniture pads to protect my hardwood floors. I was honestly surprised since there was quite a bit of ice this morning. I wanted the sofa upstairs in my 3rd bedroom & he unloaded, unpacked & carried everything upstairs & had it all assembled and was done in less than 1.5 hours from when he walked in the door. He made it so very easy for me, and I got to keep the big boxes for my nephew, although Mr. Gustav usually removes all packaging too. If you want an Ikea product and have been intimidated by the delivery and putting it together, Gustav & Sons will take care of everything for you. This was just a wonderful experience!
    - JANE T.
  • A
    Your Signature Resume
    The resume writer did an excellent job. The writer spent upfront time understanding my background in dept. He then strategically crafted a resume that reflected all of my core strengths and abilities that best represented my level of experience, expertise and business philosophy. He created a feedback loop that allowed me to make tweaks and suggestions along the way. The resume was then delivery on time even when the writer's home was a casualty of hurricane Irma that hit Florida; he marked onward and delivered! As a result, I secure an immediate interview based solely on the power of the well crafted resume.
    - Brent T.
  • A
    Christina Catherine
    Christina is a locally trained tailor, originally from the Brecksville area, who has a fashion degree from Kent State and worked with famed clothing designers in New York City before moving to Cleveland's Little Italy neighborhood to open her own shop. She does tailoring and alterations as well as custom design work. When working with her on my wedding dress & other wedding-related items, she was lovely to work with, providing helpful suggestions, quick measurements & pinning, a fast turnaround, & reasonable prices. She was incredibly easy to work with, and it's always a joy to hang out with her tiny dog, Mils, who's usually in the shop with her as she works. If you're looking for a talented local tailor who's likely to be in the area for years to come, Christina is your girl. I couldn't be happier with the work she's done for me in the lead-up to my wedding, & I'll definitely be back to her for smaller projects in the future.
    - Kate B.
  • A
    Matthew Horwich LLC
    I hired Matthew based upon other reviewers' impressive reviews, and satisfaction of how well Matthew was able to teach their child. Others have stated how well Matthew was able to teach younger children successfully by identifying specific needs, and communicating in a way a younger person can understand the best. I agree. After spending many sessions with my 15 year old daughter, I saw that Matthew has the ability to identify specific needs quickly, communicate effectively towards the student's needs, and is passionate of the student's success. I enjoyed watching my daughter, Hannah, work together with Matthew. He really brought new confidence to Hannah, and was passionate about her succeeding. Although this year's tennis season is coming to a close soon, my daughter and I would like to continue sessions next season. Thank you very much Matthew!
    - Justin T.
  • A
    Cleveland City Dance
    They are fantastic. Extremely professional. The students get a high quality experience about professional ballet that is still fun for kids. They also have fantastic boys' ballet and other dance classes that are taught by male instructors who are professional dancers themselves.
    - Kara K.
  • A
    Credit Glory Credit Repair
    Not only did Tom and Mark help me recover my credit score (I'm embarrassed to say how low it had gotten!) they were also patient and personable as I got my life back together. Anyone who can work so well with the mess I was in deserves a perfect rating; I'm highly satisfied with how they helped me get my money back in order and can't thank them enough! I highly recommend them to anyone who feels overly embarrassed to tell their own family and friends about their situation.
    - branden w.
  • B
    Danny's the Hair Salon
    The price included the hair product that I bought from the salon. They are very competitive price wise with other studios. There happens to be another studio I go to for my nails and pedicures just because my stepdaughter is friends with the owner there so I have to give them some business. I think the studios are all pretty competitive price wise. I go to a certain hairdresser there for haircut or a special color kind of treatment that he might design for me. The basic touch up is with the regular staff there. I am not always going to the same person. It's like I'm on a 2-level thing. For a higher scale color or cut, I go to an individual there that does that. I pay more for it but I-get-what-I-pay-for kind of thing, and just for basic once a month maintenance, it almost doesn't matter. The quality is always same and fine at a lower price. I can't schedule through Sundays and Mondays, and they are closed on Mondays whereas this other salon I can get through. They need to work out their own scheduling. If I make an appointment, they call and remind me, and if I call and change it, they are very good about scheduling per whatever I need to do so they are very good about that.
    - Ruthann C.
  • A
    upScore FICO Solutions
    - The process went well.  I did not know what to expect, but the experience was quite an informative process.
    - The provider was polite, informative, knowledgeable and very easy to talk to.
    - The provider and I met monthly via telephone to discuss my progress and it made it possible for me to ask any questions.
    - The provider gave me an on-line portal so I could check my progress 365/24-7.
    -  Even though I was referred to the provider by a mortgage lender, a friend of mine has started the process and so far has been          given the same professional treatment. 

    - Gloria G.
  • A
    Shampoo was excellent and very professionally done.  Haircut- good attention to detail and not just "cut and run."  People in salon very friendly and approachable.  Highly recommend it.
    - Mark S.
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Personal Services in Cleveland Heights

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