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Fence Company reviews in Cleveland Heights

  • F
    Sterling Fence & Building
    Do not waste your time and money on this company. This was the worst experience I have ever had and I recommend everyone to reconsider working with this company. The gate replacement took over 6 months for them to complete. They did not communicate to me once throughout this whole process without me leaving countless messages and calling countless times beforehand. Their first attempt to deliver the gate took about 3 months and it was a garbage hand built/welded piece of junk that couldn't even stand up to it's own weight. It then took them another 3 months for them to actually agree to order the gate we originally agreed upon and install it. After installation the hardware used was completely wrong and wouldn't support the gate. The gates powder coat was also extremely damaged and they tried to hide it with cheap spray paint. The gate wouldn't open due to dragging on the ground and I had to fix it myself just to be able to open it. I also had to repaint the gate because the spray paint was chipping away from the steel metal. The company refused to address any of these issues and instead threatened to take me to court for non payment. Keep in mind they never finished the job and never held up their 5 year warranty which is clear stated on their contract. Please do not work with them, you will regret it.
    - Josh L.
  • D
    Terrible. The fence was put up in early October, and as best as I can tell looks very nice. The swing gate was supposed to close against my garage but was installed in such a way that the gate only met the garage at the very top of the gate. The gap between the garage and the lower portion of the gate is wide enough for anyone to reach around and unlatch the gate from the other side. This is partly due to the fact that my garage is not completely level along the side that meets the gate, but I think that this should have been noticed by the installers when they planted the posts for the fence and gate. The installers came back (Oct 12) but could offer no solution other than to attach a piece of wood to the gate to close the gap. That was not acceptable in my opinion for a new gate. It took over a month(Nov 16) and 2 more phone calls before Rolen Bros even sent out someone to address my concerns and look at the gate. The person from Roland Bros was very pleasant and seemed to understand my concerns. We reached a compromise that I was satisfied with and he told me that they would be able to fix the gate very soon, weather permitting. However even though there was decent weather in mid to late December no one showed up and nobody from Rolen Bros ever called with any type of update. I finally called them again yesterday(12/27) after receiving an invoice in the mail, and was told that they would be coming today( 12/28). I sat home all day and again no one showed up or called. Rolen Bros does not return calls as promised and twice have not shown up on the day they said they would, without calling to let me know. Update: after no contact from Rolen Bros on Monday (12/31) or this morning (1/2/19) someone showed up while I was out shopping and attached an extra slat of wood to the back of the gate. However it is a different color wood than the swing gate. While the gate is now safe from entry from the back side, it looks awful considering it is a new gate . It is almost as if this company prefers/hopes that the homeowner not be at home while they work. I am sending them the final payment, just happy to be done with this disreputable company.
    - Pieter S.
  • A
    Northeast Ohio Fence & Deck, Inc
    Bob Lewis handled the process for me. He did a great job, and helped me navigate Cleveland Height's process which required me to appear before the Architectural Board of Review. Once I had the required approvals, they had the fence up in less than two weeks. The installed fence is roughly `160 feet of six foot wooden privacy fencing. The fence is beautiful. Very even, no unusual gaps between the pickets, and the wood is all a uniform color. The crew also dealt with some bushes and tree limbs in the way, as well as various elevation changes that I thought was going to cause a problem. The crew also professionally handled a very angry neighbor who was not happy about the fence going up. If I had been on a job site under the same circumstances I'm not sure I would have stuck around!
    - Keith V.
  • F
    Friel Fence & Deck
    I gave the owner, Mike a deposit (50%)of $2,650 on May 24, 2018 to have a fence installed. He said work would begin on 6/14/18 and it would take a few weeks. The contract we both signed said the job would be completed in 45 days. He never showed or called on 6/14/18. I called several times and phone calls were not returned. I finally got a hold of him a week later and he said he was running behind and that he would begin the job the following week. The following week he never showed or called again. I got him to respond and he stated that he would definitely begin the job on 7/11 or 7/12. He never showed or called. I phoned him on 7/12 and demanded my deposit back. He kept repeating that he would begin on 7/13 and hung up on me. Needles to say, he never showed, and again, he will not answer phone calls. I have since hired an attorney. Truly terrible experience with an individual who has no scruples or sense of morality. He has literally stolen $2,650 from me and has no problem with this.I can only say that you should really avoid him, as he is a con-man and a thief. The facts are irrefutable: He was paid to do a job which he never did, and he will not return the deposit money he required up front.
    - MICHAEL H.
  • A
    On the Fence Inc
    Replaced 340+ feet of privacy fence and posts. Weather delayed the start and a lengthened the project a couple days. Otherwise, everything went as planned. The old fence was removed and hauled away. Post-holes were dug and filled with concrete after the posts were level-set. The fence was built one slat at a time rather than with pre-built sections. Clean-up was complete. We would use them again.
    - Kelly J.
  • A
    Northeast Ohio Fence & Deck, Inc
    The service was phenomenal. The workers did a really good job. But my complaint is actually with the owner. The fence company came to take down my old fence and I had a lot of debris and I was going to get rid of it and I asked them if by any chance for them to take the debris out and the foreman said "Don't worry about it, don't worry about it." So we did not discuss any financial thing for it. So everything was done and after two days, after they leave I got a phone call an hour later from the sales person who said his boss advised him that they are going to charge me $500.00. The owner called right away and is not very kind to me. He did not even ask me about the service on the debris and just told me that I will pay them the $500.00. He was very nasty to me and on the conversation I was crying there. He even said "You're gonna be dumb enough to think that we would do that for free." But for the owner, he is getting an F for the overall experience, quality of the service, and professionalism.
    - Heather A.
  • F
    Renaissance Interior Exterior Painting
    the project was left incomplete 1 month after payment of $1800 advance and additional requested $250. the contactor had given written and verbal assurance that he would obtain a city permit but we found later that he did not do so, nor did he advise us that he had changed his mind about the permit. the quality of the work completed was average: the work team removed a survey marker that had been professionally placed, and the fence posts were placed at depths at least 6" less than stated in agreement. the contractor missed a status meeting that was set up at a time convenient to him, and soon after, broke off all contact. we offered a plan and proposal for completion of the work and payment in full, but the contractor did not respond. before posting this complaint, we texted the contractor to see if we could work out terms, but have had no response.
    - SUNEETI S.
  • A
    Elyria Fence Inc
    The whole project went very well, from the initial consultation to the final installation. Every time I emailed the company, they responded within 24 hours. All of the crew members who performed the work were professional, friendly, and courteous. After the installation, I had a couple of minor things that needed to be corrected. I contacted the company, and they came out within 48 hours to make the corrections.
    - Sonja R.
  • A
    The House Doctors
    Very well. The workers were not rushed but performed their tasks thoughtfully and thoroughly. I was particularly pleased that a few extras not included in the original quote were done to finish the job. I had not made a request for the extras but was thrilled to see that Jim had taken the initiative make the finished product look great. Mike the owner was responsive and communicated effectively. I would hire them again.
    - Amanda M.
  • A
    Renaissance Interior Exterior Painting
    It went great. They did it in maybe 2-2 1/2 days, because they bring a good crew. They worked well, and were very reliable. They were also very affordable. When they were done they took me around to show me their work.
    - Sandra K.
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Fence Companies in Cleveland Heights

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