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Geek Squad - Best Buy

in business since 1994

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Zip Code

About Us

on Angie's List for 13 years

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Contact Geek Squad - Best Buy

Phone Number

(866) 859-9471

Address

9871 WATERSTONE BLVD
Cincinnati, OH
45249

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Ratings and Reviews for Geek Squad - Best Buy

F

Review: Large Appliances Service
3 years ago

i ordered a fridge and scheduled delivery.

Awful. My fridge was supposed to be delivered April 28th. I never recieved a confirmation call so I called 1800bestbuy. After 30 minutes on the phone I was informed my refrigerator was still in Cleveland. Rescheduled delivery for April 30th between 12-2. Delivery showed up at 9:00 saying they were told 8:30-10:30. I was not home. I spent an hour on the phone and they cannot deliver it today. So, no refrigerator despite two attempts. Will never shop there again.
Services Performed
- Large Appliances
F

Review: Computer Repair Service
5 years ago

We called the Geek Squad to help us with our in-home wireless networking.

We called the Geek Squad to help us with our in-home wireless networking. I am completely appalled the company technician's lack of customer service skills. We were supposed to have a technician at our house between 12:00 and 4:00 today (6/23). We made sure that we were home well before 12:00 to meet the technician. We received at call at 12:30 asking us to call the technician back. The message was very non-specific. We missed the call and once we noticed, we called the person back. That call back was placed at 12:42. The technician then rudely informed us that we didn't call him back quick enough and so he is not coming to our house for his appointment and we would need to call the office to reschedule our appointment. In what universe is it acceptable to cancel an appointment after 12 minutes and no additional phone call and to be completely rude about it. We will not be this company for any of their services now or in the future. We have not been treated with the respect that a customer deserves. I can't believe that this company has any clients if this is how they treat people.
Services Performed
- Computer Repair
A

Review: Large Appliances Service
7 years ago

I went to Best Buy for the purchase of a microwave oven and a home computer.

They were very helpful and good. We knew what we wanted and they pointed us in the right direction. I will return to Best Buy again.
Services Performed
- Large Appliances
- Computer Store
A

Review: Computer Repair Service
7 years ago

Geek Squad fixed my computer.

I had some problem with my computer and I went to them. They fixed the issue with my computer in 14 minutes. I went up to my car to pick my cell phone which was left in there, and my computer was ready by the time I came back in and it was ready to go. I was impressed with the speed and how knowledgeable they were. They were very quick. They charged me a reasonable price and I had a very good experience with them. They were really good.
Services Performed
- Computer Repair
C

Review: Large Appliances Service
7 years ago

I bought a microwave there.

They did not have it in stock. They did find it in another store in the area because I pushed them to look.
Services Performed
- Large Appliances
A

Review: Computer Repair Service
7 years ago

I used the services of Best Buy for computer service on 15 September, 2011.

They were good and I will use them again in the future.
Services Performed
- Computer Repair
A

Review: Computer Repair Service
9 years ago

I needed to have my tower repaired.

I walked in there and took them my tower. I had some business calls to make and came back in a half hour and he had it up and running. I would use them again in a heartbeat.
Services Performed
- Computer Repair
C

Review: Large Appliances Service
11 years ago

They installed new dishwasher, refrigerator, a double wall oven, a microwave, and a cook top.

Along the way we had problems with them ordering the wrong appliances and with damaged appliances. There were also installation problems. What should have take two weeks took about eight weeks to get everything done. Once everything was done we were very happy with the appliances and everything looked nice, it was just a long ordeal getting there.
Services Performed
- Large Appliances
F

Review: Computer Repair Service
12 years ago

I wanted to get my Wireless network working again. This lead to more problems, hardware and software and programming. A complete hard drive failure, recovering data, etc. It took over 3 months to get this fixed.

I will never use Geek Squad again. They did not return phone calls, items were not delivered on the timing committed to, etc.
Services Performed
- Computer Repair
B

Review: Computer Repair Service
13 years ago

The technician came out to my office and fixed the problems that had recently showed up on my computer. They were frequent error messages which sometimes necessitated shutting down for no apparent reason. He was fairly fast and efficient, came on the Monday after I called on Friday, but it took a 2nd follow up call to take care of a couple glitches that showed up because of the fix. It appears he has fixed those problems, too.

The tech was pleasant, verbal and helpful. He even called when he was going to be late. He answered all questions that I had, and has apparently fixed the problem. The only negative part of the experience was dealing with the phone tree and the long holds when I called into the company - they need to fix this part of their company.
Services Performed
- Computer Repair

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Geek Squad - Best Buy

Compare quotes from up to 3 appliance repair experts!

About Us

Review: Large Appliances Service

Review: Computer Repair Service

Review: Large Appliances Service

Review: Computer Repair Service

Review: Large Appliances Service

Review: Computer Repair Service

Review: Computer Repair Service

Review: Large Appliances Service

Review: Computer Repair Service

Review: Computer Repair Service

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