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BROMWELL'S

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About Us

on Angie's List for 11 years

Bromwell's Fireplace and Fine Art Gallery is Cincinnati's oldest operating business. Established in 1819, Bromwell's has served Greater Cincinnati for generations. Our highly skilled and professionally trained installation and service staff is prepared to assist in the design, installation or repair of all of your fireplace needs. From gas logs and glass doors to whole-hearth makeovers, Bromwell's has the resources and skills to improve the appearance and performance of all your fireplace and hearth needs!

Contact BROMWELL'S

Phone Number

(513) 621-0620

Address

117 W FOURTH ST
Cincinnati, OH
45202

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Ratings and Reviews for BROMWELL'S

A

Review: Fireplace Repair Service
3 years ago

My gas fireplace would not start from the wall switch.

Once again JT did a fantastic job. The problem was a kink in the wiring within the switch box. After straightening the wires the switch worked perfectly. While out they also cleaned the glass on the fireplace front. It was a win win situation for me. The fireplace wall switch is working again and there was not a charge for this work.
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
5 years ago

Bromwell's replaced the glass doors on my wood burning fireplace in the family room and removed a closet in my living room and replaced it with a vented gas fireplace, completely redoing the entire wall.

First off, this review took so long because I wanted to wait until I had an opportunity to use both fireplaces before writing this evaluation. My only complaint about both jobs was the length of time it took to complete them. The glass fireplace doors in the family room on the first delivery were not the right size and on the second try the wrong type of door, but the third try all was well. To Bromwell's credit they stayed with me and made sure I was completely satisfied and I am. The vented gas fireplace I believe was started towards the end of February and final inspection was the end of May. All of the delays were certainly not the fault of Bromwell's as some were due to inspection delays. But having said that we had to have repeat inspections because of code violations and at times we were also waiting on Bromwell's fireplace installers. But once again this was a coordinated effort between their framer (who was excellent) and the installers (who were also vey good). And since this was their and quot;busyand quot; season the installers were not always available. Over all I am very pleased with the final outcome and cannot say enough positive things about the workmanship on both jobs. I do not think one could find a better carpenter than Bill. The installers of the fireplace also did a fine job by me as I requested the chimney be routed to the back of the house where as the fireplace was in the front of the house and this was done through the attic. Compliments should also be paid to Todd who coordinated this job and stayed with me from start to finish to make sure all my needs were meet and that I was completely satisfied. Which I am! I would strongly recommend Bromwell's for their quality of workmanship but suggest one try to schedule them during the and quot;offand quot; season.
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
5 years ago

Constructed a brand new fireplace on an empty wall. It was built from the floor up and thru the ceiling. A new gas line was run to provide propane. Stone was attached to the fireplace wall.

We bought a house that did not have a fireplace and wanted one built on this vaulted empty wall. After shopping at the store and talking with Todd, who came out to look at our place, we got a quote within a week. After agreeing to the work, we sent in our down payment. The crew came out when expected with a truck load of materials. The framing of the fireplace took about a week. The gas line then had to be installed and the propane company came out to do their part. JT did a great job hooking up the fireplace and doing the roof work. The stone work was a long job. Bill carefully cut each piece and it turned out beautifully! The crew was very polite and tried to keep our home as clean as possible. Cardboard was laid on the hardwood flooring and runners to/from the doors. Each night Bill cleaned up the work area. My only complaints would be that the stone work took longer to complete than estimated (a month, instead of a week). The other was that all the materials were stored in our garage and I didn't have a place for my car for 2 months. We are very happy with our fireplace as it is now the focal point of our room. It was good to have a fire this long, cold winter. The workmanship is outstanding and we've had many compliments. We would definitely recommend Bromwell's. Since last summer, two issues have come up and Bromwell's has fixed them both. Thanks again.
Services Performed
- Fireplace Repair
B

Review: Fireplace Repair Service
5 years ago

Inspect and clean our direct vent fire place in a house we purchased in August.

The technician was friendly and seemed knowledgeable. The only negative was I asked the tech to follow-up on a question I had on the fireplace. He, and a person I spoke with at Bromwells about a week after I had the work done, did not get back to me.

Service Provider Response
Thank you for this feedback . We have since changed our policy due to communication gaps such as yours . Our technicians are instructed to call the store after service has been performed and address any customer concerns , parts needed or new requests .This has really helped speed up the communication process and eliminate the additional steps we used to go through in getting back to the customer.
Services Performed
- Fireplace Repair
C

Review: Fireplace Repair Service
5 years ago

We bought a gas fire insert from them.

Their knowledge of the product was very poor, half our questions they could not answer, in short, not very professional. The actual product was good, just not their product knowledge. As a result we did not feel comfortable using their recommended installer; thus we chose our own installer.

Service Provider Response
Interesting ..... (members name removed) and his wife (?) visited my store on several occasions as they digested the various options for their desired gas fireplace insert. After much discussion and literally hours of conversation with several of my sales staff, they chose to purchase a very simple gas pan burner with "stone" adornments. I even personally carried their purchase out to his car and placed them in his trunk as I bid him farewell. I never heard one mention of his discontent with either my store, employees, pricing or professionalism of my staff. He was very thorough in his approach to this purchase and we obliged his process with the same patience and professionalism that we provide all of our customers. We've been in business for almost 200 years and consider our reputation to be a sacred asset. I regret (members name removed) felt so compelled to express this opinion in this forum instead of discussing his concerns with me in person and I find it highly ironic that given his concerns, he would bother to return here several times to mull his $500 purchase and then proceed to buy a product from someone he considers to be so unprofessional, inept and over-priced. BTW, our price is MSRP.
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
5 years ago

They installed a direct vent fireplace in my existing masonry wood burning fireplace.

It went very smoothly and I love the new fireplace.
Services Performed
- Fireplace Repair
F

Review: Fireplace Repair Service
5 years ago

Repair electric starting gas fire place.

Here is the time line: In the Fall of 2012 I called Bromwell's because the Pilot wouldn't stay lit. A technician came on time and was quite knowledgeable and repaired the system. It worked for a year but then the same problem happened again. I called Bromwell's again in the late Fall of 2013. A and quot;bodyand quot; came and grouped around and said that we needed a new Pilot. I said go ahead and order the part. I didn't hear from Bromwell's, so I called them and the person on the phone said that the product was back ordered. I thought it was funny that they did not give me a date when the part would be delivered. So I ask for the Manager and he said they were quite busy because of their Christmas business and the company that supplies the part normally .delivered the part in 2 weeks. I got tired of waiting after 3 weeks and got on the ground to check all of the wire connections. The system worked after I did this. On Thanksgiving, my Son in Law, who is a Senior Electrician at Duke Energy, inspected it and said that all it needed was a Thermal Generator that cost around $5. I waited for Bromwell's to call to install the Pilot and after approximately 8 weeks, on January 23rd they finally called and said that they were ready to install the new pilot. I told them that it was working and didn't need there services. I wouldn't call Bromwell's for any services again.

Service Provider Response
I can understand how frustrating this would be . Unfortunately when you have an older unit it becomes more difficult to find the parts . We must use the parts supplied by the manufacturer and can not use generic ones due to liability and warranty . The customer in this case was not charged for the service call.
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
5 years ago

Bromwell's installed a gas fireplace insert (Mendoza) in our existing fireplace/chimney.

Very pleased overall. We went to the shop downtown to look at different types of gas inserts and selected the one we wanted. The insert was installed by two staff members who were both courteous and professional--did a great job installing and cleaning up. We have had two small maintenance issues, and both times a staff person came out and took care of them free of charge, as we are still under warranty.
Services Performed
- Fireplace Repair
F

Review: Fireplace Repair Service
6 years ago

Serviced two fireplaces. We could not be more disappointed with the poor service and follow up. The bottoms of both fireplaces did not get cleaned. We had an issue with our one fireplace upstairs that we had told them about and discussed while they were here. The pilot light would start, but the fireplace would be inconsistent in keeping a flame, staying lit. They said they needed to order a part and would be here in 1-2 weeks. Never heard back from them and it has been almost a month. We had wanted this particular fireplace in good working order for the Thanksgiving Holiday due to lots of family and a large party planned. Did not have our fireplace for these holiday events. Also, our second fireplace in the basement had an issue w/ the remote and thermostat. This did not get fixed and the problem was not addressed even though we had said this was a problem we wanted addressed.

We had felt very comfortable calling this company due to the reviews we had read and there professional TV ads we had seen; a big mistake. We spent $200.00 to get one pilot light lit; could not be more disappointed and surprised about the poor service and performance from Bromwells.

Service Provider Response
The part was ordered and when it arrived we called the wife to schedule , she said she would call back to schedule and we have never heard from her , the part is still sitting in will call.
Services Performed
- Fireplace Repair
A

Review: Gas Fireplace Repair Service
6 years ago

Sold and installed new vented gas log set to replace old vent free log set

Visited store downtown. Good selection of fireplace items. Thought prices on gas logs would be high given downtown location, but then compared prices at two other suburban fireplace stores and found prices comparable. Store personnel were knowledgeable and professional. Installer from Bromwell's was on time and did an excellent job. No complaints. Would deal with them again.
Services Performed
- Gas Fireplace Repair

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BROMWELL'S

Compare quotes from up to 3 woodworkers!

About Us

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Gas Fireplace Repair Service

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