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BROMWELL'S

Angie's List since August 2008

A Rated | 52 Reviews

Description

Bromwell's Fireplace and Fine Art Gallery is Cincinnati's oldest operating business. Established in 1819, Bromwell's has served Greater Cincinnati for generations. Our highly skilled and professionally trained installation and service staff is prepared to assist in the design, installation or repair of all of your fireplace needs. From gas logs and glass doors to whole-hearth makeovers, Bromwell's has the resources and skills to improve the appearance and performance of all your fireplace and hearth needs!...

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Verified Reviews

A few reviews for this pro…

A

RATED

01/22/2016

Once again JT did a fantastic job.  The problem was a kink in the wiring within the switch box.  After straightening the wires the switch worked perfectly.  While out they also cleaned the glass on the fireplace front. It was a win win situation for me.  The fireplace wall switch is working again and there was not a charge for this work.

DESCRIPTION OF WORK
My gas fireplace would not start from the wall switch.  

CATEGORY fireplaces

A

RATED

10/06/2014

First off, this review took so long because I wanted to wait until I had an opportunity to use both fireplaces before writing this evaluation. My only complaint about both jobs was the length of time it took to complete them. The glass fireplace doors in the family room on the first delivery were not the right size and on the second try the wrong type of door, but the third try all was well. To Br...

DESCRIPTION OF WORK
Bromwell's replaced the glass doors on my wood burning fireplace in the family room and removed a closet in my living room and replaced it with a vented gas fireplace, completely redoing the entire wall.

CATEGORY fireplaces

A

RATED

04/03/2014

We bought a house that did not have a fireplace and wanted one built on this vaulted empty wall. After shopping at the store and talking with Todd, who came out to look at our place, we got a quote within a week. After agreeing to the work, we sent in our down payment. The crew came out when expected with a truck load of materials. The framing of the fireplace took about a week. The gas line then ...

DESCRIPTION OF WORK
Constructed a brand new fireplace on an empty wall. It was built from the floor up and thru the ceiling. A new gas line was run to provide propane. Stone was attached to the fireplace wall.

CATEGORY fireplaces

B

RATED

03/26/2014

The technician was friendly and seemed knowledgeable. The only negative was I asked the tech to follow-up on a question I had on the fireplace. He, and a person I spoke with at Bromwells about a week after I had the work done, did not get back to me.

DESCRIPTION OF WORK
Inspect and clean our direct vent fire place in a house we purchased in August.

CATEGORY fireplaces

SERVICE PROVIDER RESPONSE

Thank you for this feedback . We have since changed our policy due to communication gaps such as yours . Our technicians are instructed to call the store after service has been performed and address any customer concerns , parts needed or new requests .This has really helped speed up the communication process and eliminate the additional steps we used to go through in getting back to the customer.
C

RATED

02/24/2014

Their knowledge of the product was very poor, half our questions they could not answer, in short, not very professional. The actual product was good, just not their product knowledge. As a result we did not feel comfortable using their recommended installer; thus we chose our own installer.

DESCRIPTION OF WORK
We bought a gas fire insert from them.

CATEGORY fireplaces

SERVICE PROVIDER RESPONSE

Interesting ..... (members name removed) and his wife (?) visited my store on several occasions as they digested the various options for their desired gas fireplace insert. After much discussion and literally hours of conversation with several of my sales staff, they chose to purchase a very simple gas pan burner with "stone" adornments. I even personally carried their purchase out to his car and ...

Services Offered

SELL & INSTALL FIREPLACES, GAS LOGS, GLASS DOORS, CUSTOM SCREENS, MANTELS, FIREPLACE TOOLSETS, BELLOWS, GRATES, ANDIRONS, WOODHOLDERS, HEARTH FENDERS & FIREBACKS.

Services Not Offered

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General Information
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Senior Discount
No
Emergency Service
No
Warranties
Yes