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Auto Shop reviews in Chesterland

  • F
    I was actually traumatized by the rude and offensive tow truck driver. What could have been a noneventful tow turned into harrassment because the tow truck driver was so very unprofessional. This business hires such low character people, I recommend that you stay far away from it!
    - Zena B.
  • A

    They specialize in Subarus. It is a small operation with highly Subaru specialists. The workers I came in contact with are wonderful. Actually, one of them was able to diagnose the problem just by sound without even taking the car apart. He used to work for a dealer so you get dealer quality in trading with a guy who is an independent. I have used them lots of times.

    - Hugh T.
  • A
    I was stopped at a light when I got hit by some idiot who was texting and driving. He damaged three other innocent vehicles and totaled his own. My car wasn't the worst off but the driver side mirror was obliterated and there was relatively minor damage to the body of my car. I called Geauga Unibody and they promptly gave me an estimate. The receptionist was extremely NICE and helpful, and John was careful and knowledgeable when assessing the vehicle. The cost was covered by the other driver's insurance, and once repairs were authorized Geauga Unibody worked directly with the insurance to have a rental car delivered to their shop. Additional issues were found during repairs and Geauga Unibody worked directly with the insurance to get all the repairs approved. The work was completed quickly and the repairs looked fantastic with no sign of previous damage. They also did an amazing job detailing the car inside and out and it looked like new when I picked it up. It's a huge inconvenience when someone crashes into your car, but fortunately no one was seriously hurt and thanks to Geauga Unibody the process was as pleasant as could be expected. I would highly recommend this business for the fine work they did and the excellent treatment I received as a customer.
    - TODD S.
  • A
    My car had quite a few miles on it and I suspected it was ready for brakes. Took it in and left it and got a call later in the day that it did NOT need brakes. Replaced an air filter and reattached a mud flap that had come loose. I have dealt with them for many years and am always happy with the service.
    - Donna F.
  • A

    Dave and mechanics are awesome, it is like having your own pit crew at NSCAR. I have been going to him for more than 20 years, even when his shop was 200th hundred street.  I would not trust my vehicle with no one else.     

    - Paul T.
  • B
    I called D&S to schedule an alignment for my truck after another supplier botched the installation of a leveling kit.  The reasons I chose D&S are that they install leveling kits, so they would be familiar with what I needed done, they were recommended by another supplier and they had all "A" reviews here.  I spoke to Sean and he was very nice and I scheduled an appointment for 8 am on a Monday.  He said that it would take 1-1.5 hours.  I arrived at 8 am on Monday and met with Sean.  He restated that it would take 1-1.5 hours and I had a seat in the waiting room.  About one hour and 20 minutes later, Sean told me my truck was ready.  I paid the bill, which was the price I was quoted on the phone, and headed to work.  Once on the freeway, I noticed that the steering wheel wasn't straight when the truck was traveling in a straight line.  I turned around at the next exit and went back.  Sean was behind the counter when I returned and I handed him my keys and explained what was wrong.  After approximately another hour in the waiting room, Sean told me it was fixed and he apologized for the mistake.  Their price was competitive and it appears the alignment is correct.  I just wish it had been done right the first time.
    - Melissa B.
  • A
    I had a wonderful experience with Geauga Unibody.  My family and friends have been using them for years.  Very personable people that are quick to respond, take care of all the paperwork, insurance, rentals, everything for you!  Easy to work with and friendly personalities.  The best part is my car looks brand new!  You can tell they actually CARE about their customers.  I would definitely reccommend this business, never a worry when using Geauga Unibody.
    - Christi R.
  • F
    30 minutes into my 60 minute wait i called them to see if they were still on scheduled. The dispatcher informed the driver had been in route 6 minutes and would be there in 10. 30 minutes later I got a call from the driver saying he would be there in 20 minutes. At that point I told the driver to forget it. 
    - Robert C.
  • F
    I made appointment about 10 days in advance. I called 2 days before appointment to confirm drop off and spoke to them and confirmed details. I showed up at 9 AM and no one was there. At 10:10 AM I finally left with no one showing up. I called repeatedly and left a message and my call has never been returned. Completely unprofessional.
    - Jeff T.
  • A
    I had a great experience. My car was hit and smashed my back pumper on my 1995 vehicle. Chesterland Auto Body & Mechanical truly went out of their way to fix my bumper. When i got my car to the shop my trunk was full of grocies and i could not get the trunk open. They quickly did this and then transferred all of my groceries into my rental car. They do not make new bumpers for my car anymore, so they searched the area for a replacement bumper. This took some time, so they ordered a rental car for me and made all of the arrangements. I never heard from enterprise once, they dealt with that entirely. They made everything so easy for me and did a great job fixing the bumper. You would not even know it was a replacement.

    But it was the little things that sets this family run business apart (family owned for several generations). Without me asking they buffed my headlights and repaired small scratches with paint they had. They even send you picture updates on the work they sare doing, so you are never left out in the dark and know whats going on the entire time. I was very pleased and will be going back with any auto issues!
    - Denise S.
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Auto Shops in Chesterland

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