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Window Replacement reviews in Chardon

  • A
    US Window Door & More
    Dave, the owner, is amazing. He is easy to work with and handles any concerns or questions quickly. His crew replaced my roof a few years back and recently replaced my windows. They offer quality products and guarantee their work. The workers are phenomenal. They do amazing work and care about the quality that they install in your home. They also clean the job site each day and leave it as clean as when they arrived. I couldn't be happier with both my windows and roof. I would recommend them to anyone!
    - Kim S.
  • A
    US Window Door & More
    Being a professional contractor I was very apprehensive about referring another contractor to a valued past client of ours. But since our company does not perform window replacement, we did our research and referred US Window Door & More. Our client went out of their way thanking us for the recommendation. They were 100% satisfied and they continue to recommend US Window as well!
    - Enzoco H.
  • A
    Universal Windows Direct of Columbus
    Was called (and received an e-mail reminder) the day prior to the appointment. Installers (John Likovic and his team--Frank and Josh) showed up timely when expected for the appointment, introduced themselves, and proceeded to do the installations. They were professional, polite, thorough, neat (put tarps over flooring and used a shop vac to clean up the area) and even washed the windows after their installation! Did a complete walk through upon completion, explaining the operation of each window. Went over the warranty and asked if we had any questions or concerns. Was thoroughly satisfied with this experience and the install team and would recommend Universal Windows Direct to anyone considering window/door replacement. I love my windows (and door)!
    - Rose P.
  • C
    Home Value Restoration
    The window replacement was a train wreck. The HVR guy had 2 different contractors out here, the first one seemed good and took all the measurements. They lost the first replacement window and had to order a second. When the second crew replaced the window they ended up breaking the glass and leaving the outside frame a bit torn up. They left the job without cleaning up and I had broken glass all over my back walk. I was extremely concerned that it would injure my dogs so I spent my Thanksgiving morning picking up glass by hand and with a shop vac. I texted a picture of a bag of broken glass to the HVR guy, he apologized but did nothing else. The roof went pretty well, I had the roof completely torn off and all the bad boards replaced last summer. I had to call back the roofer once to fill a gap in the roof under a valley and this spring I have a called them out again to fix spots where the boards have popped out. The HVR guy wanted to take back all the roofing materials and I had to argue a bit to keep at least one bundle of roofing for repairs. Good thing because I bought a high end shingle that typically isn't stocked and I'm guessing the roofer might need it to fix the pop. I liked the roofer and at this point I'm pretty confident he'll come back to fix the popped boards. The roofer did a great job cleaning the yard and I only found a few nails in the ensuing months.
    - George T.
  • A
    Infinity from Marvin Cleveland
    Was great! The guys came on time, took the bad window out, put the new window in - no muss, no fuss. Product is solid, looks wonderful, the price was better than the other 4 companies we contacted. They followed up with us. Can't ask for more than they gave. Will definitely call them again, and recommend them most strongly.
    - Halle D.
  • A
    Mike's Home Improvement
    Mike came out to give me an estimate. After I signed it and returned it, they started the work pretty quickly. The first thing they did was to fix the wind damage. Next, they fixed our bay window. Our house is fourteen years old. The paint on the bottom always bubbled up. No matter how much we repainted or tried to repair, it always came back. I probably should have gone back to the builder but I didn't so I had Mike's repair it. They completely removed all of the wood and applied housewrap and window tape. The replaced the wood with Azek. It turned out great. Not only is the bubbling gone, it is now maintenance free. The last thing completed were the shutters. They were a nice improvement. The sun had faded the old ones. I am planning on having them back next spring to replace the wood trim on the door on the back of garage and put some screen doors on the front door and the door from the house to the garage.
    - BRUCE U.
  • A
    Home Exteriors Roofing, Siding and Windows
    Working with Mark was wonderful! He came out promptly and gave us an estimate and did the work in a timely manner. He's also so friendly to talk to and easy to work with. Thank you Mark! Steve was also great!
    - Carla S.
  • A
    INSULATION SYSTEMS
    Fred and his team were very professional and responsive.  They even came on a Sunday to finish the job. This company takes a building science approach to not only solve insulation but other issues. I had a ventilation issue in my attic as well that also needed corrected. They use proper equipment and will explain the house as a system.  The staff was there when they said they would be, were very friendly, answered all my questions and cleaned up after the job.
    - Matt H.
  • A
    Ohio Home Improvement Outlet Inc DBA Mentor Window
    The old window was removed and the damaged wood was repaired.  The new vinyl window was then installed.  The installer originally did not replace the trim as had been discussed, instead using caulking to close the gaps.  The estimator came back immediately the next day and asked me to be patient.  The installer then came back and removed all old trim and replaced it with wider new trim to cover the opening rather than use caulking  This was done at no additional charge.
    The estimator was very knowledgeable and worked with me on the problem.  I have other windows to be replaced in the future and they are hoping to gain this work as well.  They will be my first call, I can assure you. 
    The installer was very professional as well.  The upstairs bedroom was left in very clean condition.  We are very please with the work that was done by Mentor Window and I am very sorry I did not leave this review sooner.  I have some health issues to deal with and I was distracted from leaving my review.   This is no reflection whatsoever on Mentor Window.   
    Lastly, even though we had not talked about the color of the exterior trim, they used some leftover from another job so that our trim matched the house better. This was entirely my oversight with the estimate and I fully expected an additional charge.  This was the purpose for the request for my patience.  He used leftover from another job to make us 110% satisfied.  
    Also, I want to note that no down payment was required for them to order the window.  Payment in full was made upon the initial installation as per the contract.  Other window companies requested down payments.  Price was comparable with one other company and much better than the others we received quotes from.  Overall.. a super experience and I will definitely use them again!


    - Laramie C.
  • A
    Matteo Residential Construction, Inc.

    My 22 year old gutters did not have leaf and seed covers on them.  Since I live on a 4 acre wooded lot, my gutters  needed  protection from leaves and seeds clogging them. I called Matteo Residential Construction, and I explained the difficulty I was having with the gutters clogging.  Mark Matteo promptly came out and gave me an estimate.  He was very helpful and took the time to explain to me how the different gutter systems worked.  He answered all my questions, and I felt knowledgeable about the product I chose.  I decided to go with the better gutter with a leaf/seed cover. The installers were on time and careful not to damage anything.  They left my landscaping and yard in excellent condition and took the old gutters with them.  

    I am so pleased with this company, I spoke with Mark about replacing old double doors and trim on my garden shed.  I was thinking of replacing the double doors on the shed with the same.  Mark suggested I think about a 4' overhear garage door instead.  I never thought about this as a replacement.  I intend to hire this company for this job.


    - Barb H.
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Window Replacement Installers in Chardon

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