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Water And Smoke Damage reviews in Chardon

  • A
    Restoration Express
    I appreciated the timeliness, courtesy and professionalism that everyone at the Restoration Express displayed when either on the phone or in person!  They did a wonderful job and I highly recommend them!
    - Elizabeth B.
  • F
    Acclaim Renovations & Design
    They came out 4 times to my house.  Each time they came out they looked at the same thing and did the same thing, which equated to nothing.  The only reason I scheduled the fourth appointment was because the rep that came out the 3rd time stated he wasn't sure what the problem was and would have the owner come out to inspect the issue during the 4th visit.  The 4th visit came and the owner didn't show up.  The same rep that came out the other 3 times did and he walked around, measured the window again, which he did during the other visits, and still didn't know what the issue was or what they should do to repair it.  Also, he said there was an attic where there was no attic.  After the fourth visit, I was completely done and frustrated with the company.  They continued to call and email me to advise me they have an estimate for me and asked me to come out to them.  Estimate?!?!  On what?!?!  The rep, that came out 4 times and wasted my time didn?t know what was wrong so how did he write an estimate.  Also, he tried to use a mold scare tactic on me, which was very annoying and extremely unprofessional.  I was very displeased with the service and will never use or recommend this company to anyone. Again, it was a complete waste of my time.
    I had an issue with the bedroom window bringing air in and having some mold around the seam.
    First visit-- rep came out took some measurements and some pictures with his cell phone.  He forgot his work stuff so he had to take the picture with his cell and borrowed and pen and paper from me.
    2nd visit -- same rep came out with a window guy.  They gave me the "Scare Tactic" on mold and didn't know what the issue was or the solution to it.  They measured everything and took more pictures.
    3rd visit-- same rep came out-- measured everything again and took more pictures.  I really don't know why he needed to come out again, especially, the same rep when he didn't know what the issue or the solution to the issue was.
    4th visit-- I only agreed to this because the owner of the company was supposed to come out.  NOPE--same rep-- taking the same measurements and still was unable to provide me with any information.
    I was done with them after that because of zero solutions and it being a complete waste of my time.  Yet-- they kept calling and emailing me because they wanted me to come to their office to go over the estimate with me.  Again, estimate of what?!?!  They didn't know anything on Day 1 yet alone on Day 4.  I work during the day so each time I had to take time off of work to meet with them.
    - Lisa M.
  • A
    Lost Pond Construction Inc
    Overall, everything went very well. The window replacement, painting and floor installation was subcontracted out and all of the subcontractors were prompt, efficient and professional. With as many different things in my house that were being worked on, there was very little interruption or inconvenience in my daily life. The foreman of the overall remodeling project kept in contact with me continuously and always treated me with courtesy and professionalism. Any issues I had with the work that was being done were addressed immediately and to my satisfaction. The end result of the remodeling project met and in some areas exceeded my expectations and I feel like I am living in a new home now that everything is completed.

    - James F.
  • F
    M D Carpet & Oriental Rug Cleaners
    The work they did looked great until about 3 months after they were done. Black mold appeared where they did the work and there was also water running down the wall. I have tried to contact them on numerous occasions and they have said they will fix the problem but they have failed to do so.
    - SYLVIA T.
  • A
    Zemco Roofing & Repairs Inc
    Brian was able to come right away and explained the process of the ice dam removal. He was very professional and answered all my questions. I will consider ZEMCO for future work as well.
    - Matt H.
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Water And Fire Damage Services in Chardon

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