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Septic Tank Cleaning reviews in Chagrin Falls

  • A
    Cole's is very professional and helpful. Because of the location of the septic system, I needed an extra long hose which they had (many services don't). Alicia in the office explained to me the extra charge due to the extra equipment and work, which was again reiterated on site. I appreciated the advanced noticed and the charge was reasonable given the extra work involved. Even though it was a very hot 85, Derek worked diligently, carefully and thoroughly. When he was finished he reviewed his work and the condition of the tank in detail with me, which I also appreciated. They will send me a notification when it is time to pump again, which is very helpful.
    - Martha H.
  • A
    They were my second estimate. They came out the same day I called to diagnose a septic problem. Mr. Kaufmann was very professional & friendly. His diagnosis was different and much less of a hassle than another company. He was able to fix it at a fraction of the cost! I would definitely recommend this company!
    - Rick B.
  • A
    Gary was great. I called on Tuesday and scheduled service on Thursday. He arrived exactly when he said he would. He cleaned out both of our tanks. Then he checked our septic alarm, he had me go inside so I would know what it sounded like, and would know what is was if it ever went off. I didn't know much about our septic system so I had a lot of questions. Gary answered every one of them. He took the time to walk our property, explain the system, showed where our leach field was located and how/when to switch fields. He's a good guy and I will definitely call him next time.
    - Aaron N.
  • C
    I had to call several times to get them to respond. Their diagnosis was incorrect (& more expensive) according to other companies I contacted for estimates. The cleaning was ok but I had to remind the cleaner that I had a coupon (I was quoted a price over the phone) for him to honor the price.
    - Rick B.
  • A
    Called on a Monday and scheduled the clean out for Wednesday between noon and 2 pm. Gary and his son, Gary, arrived within the promised time slot and emptied three tanks totaling 1800 gallons (1,000+500+300). The truck and equipment were extremely clean. Both Gary's were very professional and courteously answered all of my questions. The charge of $285 was reasonable and I plan to use them again.
    - Richard A.
  • A
    I called Bill on a Monday morning and he had his people out in the afternoon. They gave me a fair estimate and then kept me up-to-date through the afternoon. After they solved the problem they provided me with tips on maintaining the system to avoid future problems. I appreciated their responsiveness and the frequent updates.
    - Matt N.
  • A
    On a late Friday afternoon I arrived home to my septic system alarm going off.  Being fairly new to septic systems, a quick Internet search showed the alarm was likely the result of a bad septic pump, that while not incredibly urgent, did need addressed soon.
    I called G. Kaufman's and left a message regarding the situation.  Within an hour Gary returned my call and gave me a quick rundown of what water usage should be appropriate - and what to avoid - until he could get out to check the problem.
    His son called the next morning - Gary was out of town - and stopped out soon after to look at the pump.  He confirmed the pump was likely bad, and assured us that we'd be okay with non-excessive water use until his dad could come out to replace the pump the next day.  He gave me his phone number just in case we had any issues in the interim.
    The next day - Sunday - Gary called to see if we were home and if he could stop by.  After some investigating to find the breaker that controlled the septic pump, he confirmed the pump was bad and replaced it.
    I can't say enough about the professionalism and responsiveness of both Gary and his son.  The fact that he responded so quickly to my initial call, and got the problem diagnosed and fixed over the weekend, says a lot about how he does business.
    Without a doubt, I will be calling Gary with any future septic issues I may have.
    - JEFFREY H.
  • F
    It was a horrible experience. They quoted me a price for hourly charges then they quoted me a price to look at my septic tank. He decided that he couldn't do the work and left without even letting me know. I was charged. He returned on Saturday, charged me for the hours and then gave me a quote to do the entire work. They did not return my calls. When I called other companies on Angie's List, I had the same problem.
    - Walter T.
  • A
    Our sump pump broke during heavy rains. I called the next morning for help. They responded quickly, came out that day and replaced the pump and improved the hook up. Very nice to deal with and I will use them again.
    - Joyce K.
  • A
    He said it wasn't super urgent. He said he'd be out on Sunday to take a look. He came out on Sunday as promised and pulled the pump and float valve assembly out of the tank. After some sleuthing he discovered the float valve was bad. He replaced it and we re-tested everything, all okay and working properly again.
    Because he guarantees his equipment for a year Gary did not charge me a cent for the visit or the equipment. I believe he conducts himself with great integrity and he does what he says he's going to do and means what he says. Can't ask for more than that.
    - Alex K.
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Septic Tank Services in Chagrin Falls

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