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Plumber reviews in Chagrin Falls

  • A
    Johnson Home Improvement Services
    Dan kept us informed of when he would be able to start. Completed project in a timely fashion (within 2 weeks) and no surprise price deviations from quote. Dan and his helper remodeled an approximate 10 ft x 10 ft bathroom. Project involved partial removal of drywall and sub-floor to increase shower size. Tile and flooring looks great. Dan and his crew also installed new bath fans (one in remodeled bath and another in adjacent bathroom), lighting, and barn doors to bathroom and adjacent walk in closet. We discovered one minor issue when the work was complete and Dan addressed it the very next day. Dan and his team showed up on time and left the work site clean everyday. Overall, we are very pleased with the quality of the work. Cost of service was cost for labor and construction materials. All aesthetic materials (tile, flooring, vanity, faucets, lighting/fan, cabinet, mirror, shower doors, barn doors and hardware) are in addition to cost of service.
    - Mike R.
  • A
    Johnson Home Improvement Services
    Unbelievable! What a great job Dan and his company did. Just wonderful! I owned a small business for 40 years and my number one requirement when I hired someone was to hire a person who cares. Dan Cares. From the smallest detail to the largest, he would make sure it was right. His communication skills regarding the planning, the progress, his suggestions to make the project better, and just his overall friendliness was second to none. In addition, he and PJ work so hard and so fast but never take shortcuts. If you want to hire a great guy who does quality work, Dan is your guy.
    - Tim B.
  • A
    Johnson Home Improvement Services
    Dan and his assistant, PJ, did an incredible job with our master bath remodel. Two months later and we still comment on how much we enjoy and appreciate the work they did. This was a full gut and installation of new walls, cabinets, plumbing, lighting, heated floor and tile.
    - lynn A.
  • A
    Paul Baucco Construction Inc.
    Paul is a great contractor. He has a ton of skills, some great employees and subs and he does great, creative work in a collaborative fashion. We first worked with Paul and his crew when we did an extensive kitchen remodel. This job included all new tile, cabinets, all plumbing fixtures, and new appliances, as well as the installation of radiant floor heating, new windows and doors, and electrical and plumbing relocation. The job also included the installation of a new laundry room including plumbing, gas, and electrical. The whole job went very smoothly and we are very pleased with the results. We also had Paul install a large deck on our house which is amazing, the deck is on it's third summer and it's holding up great and is super solid. Paul also installed a paver stone walkway and patio for us. This project included building the walk way up from a sunken site and incorporating large sandstone barn stones to match our 1850 farm house. Paul is a great mason and tile guy for sure. Overall, I've found Paul Baucco to be easy to get along with, fun to work with, punctual and honest. He really gives contractors a good name.
  • D
    Hook Home Maintenance
    There are plenty of competent contractors, Hook Home Maintenance is not one of them. When I hired Hook Home Maintenance they told me the project would take three weeks at a cost of $41.5 k. It took 13 weeks (with Lindsay telling me ���2 more weeks��� starting at week six), and the final bill was $75.9 k (YES, that is an increase of 83%). The majority of the overage being unexplained labor -materials were over by $7.1 k, labor was over by $27.3 k. The project was not only grossly underestimated, but the additional 10 weeks cost listing the house during a seller���s market that was busiest when the house was supposed to be complete. Since completion was in mid-May instead of the beginning of March, additional funds were necessary to paint the outside of the house, which was never part of the original project (No, I did not have Hook paint the outside). Hook���s incompetency cost me addition money in many areas. Upon inspection of Hook���s work��� ��� The kitchen rendering that was provided did not match what was installed ��� There was damage to the kitchen cabinets when they were installed ��� The new toilet in the upstairs bath was not functioning ��� Shelves were missing from the kitchen pantry and laundry room and were not in the house ��� Pre-painted trim was cut and raw wood was left exposed ��� Prep work prior to painting (filling holes and dents) was not done and there was paint on the new hardwood floors, the fireplace stone, etc. (Ironically, the estimate to paint was the only cost that Randy advised me was over budget and after asking how much it was going to be over, I never received a revised estimate, just an invoice.) ��� The wood counter tops in the kitchen were a different wood than the laundry room counter tops ��� I was charged for six (6) hours of cleaning that was done two weeks prior to Hook completing the project. Additional funds were used for a final cleaning. Overages and expenditures as the project was under way were not conveyed and when specifically asked about costs and time lines, updated cost estimates were not provided and updated time estimates were inaccurate. The amount of money allocated for this project was clearly communicated at the beginning of the project and Shawn assured that he thought there would be savings in some of the discounts provided by Lowes for materials. An opportunity to control costs was not provided as Hook Home Maintenance continued to send invoices with unexplained labor costs. The majority of Hook���s work was acceptable, but not worth the overage in cost, time and aggravation. There are plenty of competent contractors out there. Hook Home Maintenance is not one of them.
    - Kim B.
  • A
    Kinetico Quality Water Systems
    The water came too very slowly so he help me fix my problem. It was perfect, it comes up real good and he was excellent and a good worker so I would recommend him. Everything was right before he left and I was really happy with his work.
    - Evelyn J.
  • C
    Pepera Plumbing
    Really conflicted about Pepera Plumbing. I hired the company for a job several months ago and was very pleased with everything. So when I had another project, I immediately called Jim and we agreed on a date. The night before I texted him to confirm a time and he said he had too much other work, but he didn't propose a new time. Over the next 10 days I contacted him twice to schedule a new appointment without any luck (I got no response to my last text). As much as I initially liked Pepera, I'm unfortunately left with a negative opinion.
    - Tim M.
  • A
    WyattWorks Plumbing East
    I thought the overall service experience we had with WyattWorks Plumbing was first rate and I would use them again in a heart beat. It started with the customer service representatives I spoke with over the phone(Rebecca and Maria), both of whom were extremely helpful in assessing our situation and coordinating the work schedule to get a plumber to our home as quickly as possible. Amazingly, Brian was dispatched the very same day. He arrived right on time ( remember, they worked us in!), and immediately proceeded to determine the problem. He was personable, professional, conscientious, and did not mind taking the time to explain what was going on and what our options were to fix the problem. We chose to get a new disposal which he did not happen to have in his truck at the moment, but he was able to locate what we wanted at a supply store not far from us. Back in no time, he replaced the disposal, and worked efficiently. The work area was cleaned and he willingly went over operating instructions and helpful hints. All in all, the entire experience was a very positive one and while I hope we won���t need them anytime soon, if we did, for any other plumbing issue, I would happily use them again.
    - David B.
  • A
    McHugh's Plumbing Inc
    It was a great experience! My water heater was leaking and I had to turn it off the night before. I called at 6:30 am and they answered the phone! They were punctual, very professional, explained what they were doing and why, handled the warranty details - all fo a reasonable price. For example, they spent time to measure the space and ensure the new water heater would fit (it is in a small area near the furnace) before they purchased it from the plumbing supply company. They cleaned up the area where they were working and returned items they had to move to the proper place before they left. I would not hesitate to use them again if I need plumbing work. I would recommend them.
    - Ronald E.
  • A
    Sal's Heating & Cooling
    Sal's staff is top notch. David did these installs and did everything they said they would do. He called in advance, showed up when he said he would, cleaned up after himself and completed the work in a timely manner even though he was working alone. I think i could have gotten it done cheaper but I'm willing to pay more for better quality and service. Have hired before and will hire again
    - Lorraine W.
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Plumbers in Chagrin Falls

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