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Outdoor Living reviews in Chagrin Falls

  • A
    Amato Service Corp
    Let me precede with I contacted at least four other companies for estimates, all preceded with "This is a huge job!", and after promising estimates, I received one. other than Amato Service Corp, It was evident due to the requirement of manual labor, pool area is fenced restricting machinery, the job was not "desirable" Jim Amato assessed the project, and said I will get you an estimate and did so quickly. He was obviously not intimidated by the amount of work. The concrete which had to be removed and replaced was done on a separate contract. Jim and his crew, worked efficiently and in a very professional manner, with attention to the existing landscape. They utilized the old liner as a tarp to place the dirt they excavated along the edge of the pool. Once the liner was out , it was necessary to repair the vermiculite bottom and re-contour the pool corners to provide a proper fit for the new liner. As a pool owner JIm does things as if he was working on his own pool, and I appreciated that, and his input. At his recommendation the walls of the pool were painted with Kembond to reduce rust issues and the new coping was installed. All new lines were run from skimmers and returns, with some plumbing replaced at the pump in the pool house. The new liner fit like a glove, this was by far the best liner replacement I have seen, and have been through several liners, as a pool owner from this home, and our previous. I accredit Jim Amato , for instilling the confidence I now have, that a rebuild is a feasible option if I were to look at a property that needed one, and is less expensive than installing a new pool.
    - Colleen B.
  • A
    Amato Service Corp
    They did and excellent job putting the pool in but you have to have another contractor lined up to put either the concrete or stone pool deck around the pool. They don't do that. They also don't come regularly through the summer to maintenance. You' either have to do that yourself or find a maintenance company.
    - Megan F.
  • C
    Hastings Water Works
    Hastings is a solid company and I have used them in the past for pool closings.  They have increased their price for pool closings by $150 in just the last 5 years, so I stopped using them.
    We had a leak in the pool when using the filter so called  Hastings out to take a look. They were responsive, scheduled a visit in two days from my initial call. I had inquired on a quote in advance and they specifically said they would provide a quote before any work was done. They showed up on-time and immediately saw what was wrong and fixed the problem in less than 30 minutes. I did not ask again for a quote before he started the work because the work seemed like no big deal, put in a new PVC pipe and a Ball Valve. 
    Got the bill in the mail and it was $239.90, charged $165.00 for just the visit. I'm sorry, but that to me is outrageous for 30 minutes.
    I called and talked to Hastings and they said that is the fee basically for any work 1 hour or less and the smallest that they would be anyone. Yikes!   I told him that they should have communicated to me in advance that it would be $165.00 for any work done on the pool. The sales guy didn't seem to care at all and said that the bill would not be adjusted.
    On top of the fact that they charged $36.00 for 1.5" PVC Ball Valve which cost less than $10.00 at Home Depot $28.00 for a new pressure gauge which I can buy retail for $6.00.
    I am okay with mark-ups and making sure a company is payed fairly for its service...but I feel ripped off and they didn't care.
    So thumbs up for the service, just know that is not going to be cheap!
    - Scott F.
  • A
    OHIO SPA & PARTS
    This was an exceptional experience from my initial contact with Denny, subsequent contact with Jill and Christy and my numerous interactions with Steve as he brought our hot tub back to life. In a world of service providers not returning phone calls, not communicating well when they do, Ohio Spa and Parts does it perfectly. Others should consider raising their bar to this level. Steve was professional, respectful of my expenses, although he suspected there were several issues took one at a time to make sure he wasn't spending my money where it wasn't necessary. I will most definitely continue to use this company in the years ahead and am quite happy I found such an amazing group of people to work with.
    - Deborah S.
  • A
    M & G Pools
    Matt from Mand G pools opened our pool for the first time this year. He was super friendly and informative when I spoke to him on the phone prior to hiring him. He was able to send a crew out in a reasonable time frame. The two woman who actually performed the work did a nice job...they even worked through the rain! Matt called a few days later and came out himself to check on the work and look at our broken heater. He was very honest with us in telling us that we were due for a new heater. I completely trusted that he wasn't just trying to sell us something. He did his best to save us money and fix it but didn't want us wasting our money. We haven't ordered the heater yet but when we do we will order it through Matt and have him install it.
    - Kimberly L.
  • A
    Gaslite
    Ron came the same day I called him. Checked my grill out thoroughly for 1 1/2 hours only to discover that the problem was with faulty safety switches on the Blue Rhino propane tanks.....not my grill.
    For all of his time and use of his equipment he only charged me for a simple service call! I will call him and use his services for any repairs I need.
    - Karen H.
  • A
    Pro Pool & Spa
    Howard is terrific.  He gets the job done right on the first time.   Replaced the section of pipe that was leaking and made sure the connections were holding before leaving the job.  He is knowledgeable and trustworthy.  I am lucky to have found him on Angie's List.  I have no reservations recommending him to others.  I will certainly use him for bigger projects in the future.  What a find!
    - Michael L.
  • F
    Hudson Pools & Spas
    Don't bother to call them unless your are building etc. They don't apparently need the business. Very diasappointed how could a company be listed like this on Angie list. Don ''T Bother unless you want to pay for a pool first.
    - Thomas S.
  • A
    Borowske Builders Inc
    Don Borowske was very responsive and professional in his dealings with us. He met with us initially in a very timely fashion and answered our questions. He presented very attractive ideas. When we requested to see another addition he had completed he referred us to a family that had the same project completed by Don and his team. After we saw their addition we told him that we thought their room was beautiful, he said he would provide as beautiful a room for us and he did!
    - Kathy S.
  • C
    Patio Enclosures
    Project chronology:

    4/30/12 Signed contract, made 30% down payment.
    6/20/12 No word; called them, they said ?waiting for permits?
    7/2/12 Demolition of old solarium began
    7/6/12 Demolition completed
    7/9/12 Prepped foundation for new concrete pad pour (rebar holes drilled in existing footers, insulation laid down, reinforcing wire
    installed)
    7/10/12 Hydronic heating tubing installed (by owner)
    7/13/12 Building inspector okayed pad for pour
    7/19/12 Poured new concrete pad (in a downpour)
    7/27/12 Ground pad with concrete grinder to remove soft
    spots due to diluted concrete (at my insistence)
    8/6/12 Started sunroom installation
    8/10/12 Completed mechanical work
    8/21/12 Electrical work completed
    8/25/12 Corrected improper width measurement
    8/29/12 Fixed leaks in roof

    Comments on demo and concrete pad installation:
    Great Day Improvements (GDI) did not grout in the rebar that was used to tie the old footer to the new pad. I had to do that myself.
    The old footer surface was left covered with gravel, which would have prevented a good bond with the new concrete.  I had to insist they clean it off before the pour.
    Great Day used cheaper EPS foam insulation in floor instead of higher quality, denser XPS foam.
    Poured concrete while raining despite bldg inspector?s comment ?rain predicted?; foreman?s response at the time was ?only need a 5
    hour window?.  They missed their window in the middle of a drought. Afraid the surface will not hold up. Stopped concrete pour when rain started.  Had to wait so long, sent the mixer/truck home and later that day they had to go out and buy/hand mix 2-3 bags of concrete mix to finish the pour.
    Even after cautioning their equipment operator not to drive heavy equipment over a buried water line, they did it anyway.  Dug it up to verify no damage done, buy why not avoid the hassle?
    I did part of the demolition myself for fear they would damage my bifold door framing (interfaces sunroom with house).

    Comments on sunroom construction:
    At end of 2nd day (8/7), noted lots of vinyl and aluminum ?sawdust? on the ground in my back yard, which is where my 3 dogs go
    to play.  Asked them what they would do about it and they said they would shop vac it up at the end of the project.  When it rained on the next two days, that was their excuse not to clean up the small debris, which sort of makes you think twice about walking barefoot in your back yard.  So far the dogs are okay?
    Sunroom was built approximately ¾? wider (3/8? at each end) than it should have been, forcing GDI to install spacers and lots of caulk to correct their error.  It looks okay and so far, it seems to be holding up but over a minimum 10 year lifespan I have my doubts.
    Leak appeared in roof at first rainstorm following completion.  GDI came out and fixed it in a timely manner ? again, using lots of caulk. 
    Since onset of winter and snow, have noticed effects of poorly insulated ceiling and walls with poor thermal breaks:  ice dams in the sunroom gutter, and condensation on my new hardwood floor.  See attached photos.

    GDI came out and installed insulation in the spaces between the windows this past spring (2013).  The guys doing the work admitted this should have been done during the initial install.

    One year later...
    I installed a woodburning stove in the corner of the sunroom in August of 2013.  The chimney exited through the eave of the room, not through the new enclosure roof, so if there were any leaks around it they would be my fault...I thought. (see photo)
    Initially I did have some flashing leaks which I could see coming down the chimney from inside the room.  I also had some leaks appear in the new enclosure ceiling that were not there before, but I attributed them to the flashing leaks.  So I had a professional roofer from Dunrite Exteriors come out and redo the flashing and the leaks around the chimney stopped.  However, the leaks in the ceiling persisted.  I spent much of a day on the roof with a hose trying to get the ceiling leaks to appear by squirting water around the chimney, but could not.  Finally I took heed to something my wife said: "The new chimney changed the rain runoff pattern on the sunroom roof and something that didn't leak before has now reared its ugly head", or words to that effect.  Well, just below the chimney there's a splice in the sunroom flashing that goes up under the first (bottom) row of shingles.  There's a screw there holding the two pieces down to the sunroom roof, with plenty of caulk on it to prevent leakage.  But it looked to me like water could get to that screw under the flashing by entering from the side - so I removed it.  Lo and behold, there was a second, uncaulked hole next to the screw I'd removed, hidden by the flashing.  It looks like the installers put a screw there initially before the overlapping piece of flashing was installed, then realized they needed a screw to go through both pieces of overlapping flashing and removed the first screw without patching the hole!  So water was entering the overlap in the flashing, going into the second open hole, then finding its way down to the new ceiling of the sunroom.  I plan to caulk the extra hole tomorrow and expect it will solve the problem.  Just another example of GDI's poor workmanship.  See attached photos for details.
    - JOANNE & MIKE T.
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Outdoor Services in Chagrin Falls

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