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Moving reviews in Chagrin Falls

  • A
    MiniMoves Inc
    There was a window of time in Chicago for the service elevator and they showed up exactly when they were told to come. I was not told an exact date it would be delivered in Cleveland, but I was not in any rush for the furniture so it didn't matter. I got a call for the delivery a week sooner that I thought it would be. The movers were very professional, helpful and very nice in Chicago and Cleveland. I would recommend this company to anyone needing to move furniture
    - stephanie g.
  • A
    Andrews Moving & Storage Co
    The entire process, from inquiring into availability to the actual move, was smooth. Two movers showed up on time, asked me to show them what was being moved and then started moving. Because much of my stuff was in storage, I thought the move would be simple so I was charged based on time (with a minimum of 4 hours (3 hours for moving and 1 hour for transport)). The movers worked quickly and did not stop the entire move. Very professional, very hard working and very careful with my belongings. They made sure my things were placed in the correct rooms in the new house and we conducted a walk through at the end. Before leaving, they asked whether I was sure I didn't need anything else moved. I am very impressed and will be using them in the future for any move. These days, I don't find a lot of great customer service but these guys and this company definitely care about their customers' opinions. Great experience.
    - Shana K.
  • B
    Move for Less LLC
    Overall the move went well, they did a good job, nothing was missing or broken. No complaints and I would use them again. We didn't have a lot of furniture, but a ton of boxes, and those guys hustled.
    - Shayna S.
  • A
    Moving Ahead Services LLC
    Moving part in particular was an A+ experience. A few months ago, we moved our household across town and had a disastrous experience with a competitor. I was so pleased when this crew showed up cheerful with a 'can do' attitude. Even when we discovered that the fellow who booked the job forgot to communicate with this crew there was furniture assembly to do, they put a smile on their face and 'got er done' with grace and ease.
    - ANITA G.
  • D
    Move It Now - Akron Canton & Medina
    We've moved our household a number of times. This was the shortest relocation and by far, the worst. They completely low-balled the estimate despite a 2 hour on-site walk-through. When only 3 men arrived to start the packing, I immediately questioned the wisdom of that due to the size our household and was told they had it all under control. Fast forward to 48 hours later and we're unpacking the van at the new house until well after dark. They did bring more men at the 11th hour but all that really did was allow them to completely overwhelm us on the receiving end. In their rush to leave, we missed much of the furniture damage. Additionally the price was double ... what's the point of an estimate if you are off by 200%. To add insult to injury, the very next day, my cleaning crew at the old house discovered over 16 areas where they hadn't packed everything. I had to miss another day of work and pack up over 8 additional large boxes and get them moved to the new house. My daughter's wallet is missing and no one will return our calls.
    - ANITA G.
  • A
    Move for Less LLC
    Very smoothly. Nice guys. Arrived within their time window. Called ahead to let me know they were on their way. Took care to protect fragile items and handle furniture carefully. Didn't waste anytime on the job. Had my stuff packed and moved into storage in 1 hour and 40minutes. Took time to space manage all the large items in the storage locker. A pleasure to work with as was Renee who I scheduled with. Highly recommend.
    - CARLA M.
  • A
    Bright Eyed Moving
    Excellent moving experience. Spensir returned all phone calls/e-mails promptly with questions answered. Movers showed up on time, and Taylor and crew were very professional, pleasant and efficient. They handled belongings carefully and were helpful in every way
    - Beth B.
  • A
    Moving Ahead Services LLC
    Everything went great with Moving Ahead. The estimate was spot on. All the people that performed the move were courteous and professional. Not only were they careful with our personal belongings, they also made sure to get the items in the rooms where they needed to go. I would only use this company for any moving needs in the future.
    - Joseph K.
  • A
    Due to my husband's job, we have had to move our family quite a bit. I have had extensive experience with moving company's and have more horror stories than a middle aged woman on Tinder. This company was the epitome of professional and reliable. They not only arrived early, they moved at lightning speed, and took every precaution to ensure our valuables were properly safe guarded. After finishing early, they even offered to drop our son off at his baseball practice on there way to the next move! Such gentleman! It was a pleasure working with them and we look forward to hiring them again in the future, thanks guys!
    - Julianne B.
  • C
    Moving Ahead Services LLC
    Up front let me say that I'm writing this review almost six months after my move.  This is because my new house has been undergoing major renovation and I could not open all of the boxes until recently.
    Moving Ahead was very professional through the estimating process, showed up on time and seemed to know what they were doing but boy, was I wrong.  First of all they don't have real long distance moving vans with air ride suspension.  They rented a ordinary 53 foot trailer to do the job.  To their credit they did say they would have to rent a trailer at the outset, I just didn't realize it wouldn't have any special suspension.  When unloading it became apparent this really did have an effect.  Additionally they didn't blanket wrap all of the furniture.  Between these two things one desk, two bookcases and a valet stand were irreparably damaged and there were scratches on another bed, desk and credenza.  They also managed to break a tempered glass door to a bookcase (could have been easily removed but wasn't).  Additionally they did not tape hardware to furniture they took apart which I have been told is standard industry practice.  Thus hardware was lost for two beds.  The feet to one of the beds and the mounting brackets for the feet were lost as well (I'm having replacements custom made).
    When they did show up in Encinitas (on time) no one had tools to reassemble any of the furniture that had been taken apart so I had to find my own among the boxes and lend them to the movers.  My experience in the past was that the van driver always had a toolbox.  When I asked our driver about this he said "I'm just the driver".
    One of the reasons I hired Moving Ahead was that this was to be a sealed trailer without any other loads being added or removed in transit or this load being unloaded and put on another van.  I thought this would eliminate the chance of items being lost as well as reduce the possibility of damage.   Wrong again.  In addition to the various bed hardware items they managed to lose a suitcase containing all or my sweaters (including one hand knit for me by a friend many years ago), the base to an antique globe (irreplaceable), two 8 by 10 foot rugs, a box with my financial files (irreplaceable), all of the shelves to an antique oak secretary's desk as well as smaller items such as a room humidifier, a large ceramic teapot and four Panasonic portable phone handsets and charging bases, etc.
    Overall these guys were by far the least expensive of the estimates I got by far so perhaps I just got what I paid for.  Still at least for long distance moving, they are just not equipped, experienced and/or trained well enough to handle the job.  Despite the price I would not use again.
    - FRANK S.
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Moving Companies in Chagrin Falls

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