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Home Theater And Stereo Installation reviews in Chagrin Falls

  • F
    A Sound Alternative Inc DBA Wain Security
    He gave me an estimate to mount a tv and relocate a Directv and Apple TV devices.  I accepted his estimate and I tried four times to get the service scheduled and Matthew Wain would not respond back to my emails or phone calls.  I would never use this company.  Very unprofessional.
    - Michele B.
  • A
    Geek Squad - Best Buy
    Great. Mike was friendly, attentive, professional and patient. He was thorough in making sure I understood how to use the controls and all the features. He actually made me perform certain functions to make sure I got it.
    - Bruce L.
  • A
    Premier Home Theatre, LLC
    Having neither the time to research all options nor the time to plan and execute installation of a home theater system, we turned to Premier based on Angies List. Premier came out and spent a generous amount of time understanding our needs and assessing our space. We received a couple of options and selected one of them. The system was and quot;right sizedand quot; and perfect for our needs and customized to our preferences. No visible wires. They took an extreme amount of care assuring optimal installation and placement of system components. They showed up for our appointments when they said they would and proved to be extremely reliable, professional and courteous. The cost of our system included a warranty - great customer service through from initial contact through commissioning and use. Regardless of whether your needs and space are small or big, do yourself a favor and talk to Premier.
    - Barry J.
  • F
    Valley Home Theater
    I called him back about 20 minutes later to tell him Sat would be great, but could he possibly stop by this evening since he's right in Chagrin and look at the tv so my boss would know a kind of estimate of what he'd be paying.  Robert said something to the effect of what do you mean...I said I had called a few other places and one was $399 which was way too high for mounting a t.v.- he cut in and said oh well them I'm way out of your price range. I said but wait, 2 I called were $199 and another $175 but they were booked through the holidays.  He laughed and said he was still out of our price range.
    RUDE for absolutely no reason.  Needs to learn some customer service skills.  I wouldn't recommend calling them or using them for service if this is who is representing them.
    - Alex G.
  • A
    Premier Home Theatre, LLC
    Jeff did a great job! He spent as much time as it took to get the job done right. And when the system needed a little tweeking he came right out and took care of it. I would highly recommend Jeff and Premier
    - rusty g.
  • A
    A/V Environments Inc
    Dan, Paul and Mike are fantastic to work with and EXTREMELY knowledgeable guys with great ideas and ones that we implemented for the most part.    They were meticulous with their work and ensured we had the perfect set up for our home system.   Dan was very detailed in his quote and delivered what he promised and offered great suggestions on how to get the most "bang for your buck".   Paul's knowledge of equipment components and ability to train on the components was superb.  Mike is one of the best handimen you could ask for and did quick installion work that was extremely professional with great attention to detail to made everything was hidden and set up properly.
    - John K.
  • B
    A Sound Alternative Inc DBA Wain Security
    There were terms in the details of the offer that made it clear there would be extra fees based in the size of the tv we wanted installed. Also extra fees for hanging the tv above the fireplace. The job also turned out to be harder than expected and the crew that came was only familiar with basic installations. Overall, not a big issue with the installer as I overlooked the details. We agreed to refund.
    - Brian M.
  • A
    Jerry Jones has assisted us on several occassions over the past two years. Those services were for computers: recovery after a desktop crash, purchase of new HP laptop, purchase of new HP printer, and guidance with replacement of a printer. Considering Jerry is almost on the other side of Cleveland from us, he has always been VERY responsive - whether we call and leave a message, email or text, his response is typically within hours of the same day. Even if it is just to make contact and understand the need, this is very comforting to us.      We had purchased a new smart TV, something new to us. With today's technology and the multiple pieces of audio/visual equipment we have, we didn't want to attempt set up ourselves. We didn't hesitate to contact Jerry. It was a good thing we did because I know we never would have figured out the connections. Jerry called us right back and we made an evening appointment a few days out during the week.  Jerry, as always, was on time. He set up the TV, all connections and the Internet and intra-equipment programming with no waste of time. He figured out some things we never would have known where to start. He explained what he was going to do and why he was going to do it step by step. Jerry always answers questions directly and with confidence; he offers suggestions for optional enhancements at the owner's discretion. There was a digital optical cable that we needed to complete part of the audio set up that Jerry didn't have. I purchased it several days later and couldn't get the audio work; I called Jerry and he talked me through the solution.
  • A
    Premier Home Theatre, LLC
    Jeff, the owner, was extremely thorough, knowledgeable and he listened to our requests for a home theater system in our home. He tailored a plan that was aimed directly at our budget. He went the extra distance to get the details right the first time. I appreciate his attention to detail.
    I will be calling Premier Home Theatre again.
    - John C.
  • A
    After months of confusion as we tried to figure out the A/V system in our new home, we contacted AUDIO CRAFT to come by and take a look at it. Doug B. came over and hooked up everything and programmed our universal remote to control every component in the room. He went above and beyond our wildest expectations. He was incredible and the fee was extremely reasonable. We had contacted other providers, who were trying to charge us close to $400 for the same type of work. Doug did more than we expected and took the time to explain everything and walk us through the new set-up. I can't recommend this company enough!!!
    I will be using them for all my A/V needs in the future and recommending them to everyone I know!
    - Stephanie U.
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Home Theater Installers in Chagrin Falls

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