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Fence Company reviews in Chagrin Falls

Real People ~ Real Reviews ~ Real Results

  • We couldn't be happier with the team from Jackson Fence or the quality of their work. It took a couple calls to get Sam out for a quote, but once he arrived he gave us ideas for sections of the fence we hadn't considered and even said he was able to fence within a section that another firm had said they couldn't because it was going to be too much work for them. He then provided us with a quote on-site, which was not the cheapest we got but was still reasonable, and we felt that Jackson's specializing in split-rail fences was worth it. Given our research, as well as our interactions with Sam, we decided to go with Jackson. We LOVE our fence! It's high quality and beautiful. They put in fencing along both sides property as well as a smaller fence to border our porch. His team worked non-stop, in miserable 90 degree heat. They were friendly, confirmed details with us before beginning unique sections of the fence, and cleaned our property of debris each day. When our landscapers arrived for a related project, they easily worked with them to keep the projects moving. Thank you Sam!
    - Christine F.
  • We got several estimates. Other companies wrote in their estimates that they wouldn't be responsible for damage done to the sandstone wall caps. I found that odd. We hired NEO Fence and Deck. There was not pressure or annoying sales pitch. I picked a plain, simple fence that is attractive for the purpose. The work was done today. They came on time, did a great job, and were really polite and friendly. The fence looks fantastic. Both my husband and I are extremely pleased, it is better than we thought it would be. Not inexpensive, but a quality job was done.
    - Lindsay T.
  • They were difficult to schedule and get on the phone. Lots of "maybe next week we can come out." We and our landscaper had to put pressure on them to get them to eventually come out and do the work we agreed and paid to have done. They worked sporadically and it took longer than we had hoped. We had to fight with them to come back out and install the wire support for the gate (it wouldn't open and close). They were also supposed to install a second gate. We had agreed to a price and a plan. After 6 months of calling, we still never heard back from them. This spring after closer inspection (and getting a dog) we found that Auburn had forgotten to nail in several boards in the fence. This has left places for the dog to sneak through and caused warping in other places. We've had to hire a carpenter to come out and do the repair work because no one at Auburn responds to phone calls.
  • I contracted them to build a wooden fenced in dog run.  Originally, it was going to be 4' tall and about 120' total.  The fence was built in a timely manner and looks great.  However, prior to having the fence built I called and told our representative that I wanted a 5' fence instead.  This apparently never got to the crew.  A 4' fence was constructed, although we were charged appropriately.  I then asked to have the fence stained (which I didn't know was not included in the original price) and I did not like their quote, so I sought out others.  When the other 2 companies who I got quotes from measured, they both measured 110', so I was gypped 10' by NEO fence.  Also, the other 2 quotes were lower than NEO fence, which surprised me since I figured that I would have at least received a better deal from the company that built the fence.  One last thing.  The day that the fence was built, the crew left the area around the fence, the side of my house, and the area where near they were parked in my driveway a total mess.  There was cement, dirt and gravel from the ground everywhere.  I had to call and complain about it.  They did apologize and clean it up in a timely manner.  Apparently the crew was in a rush.  Not too big of a deal, but when you couple that with the fact that I didn't get what I contracted for, I definitely wouldn't use them again.    
    - Jon O.
  • We had numerous quotes from about seven difference fence companies.  From the beginning we were drawn to R&T.  The reviews in Angie's list had been terrific; they had recently completed a fence for a nearby property in our neighborhood; and we were very pleased with their organization and follow-up.   "Stephen" was excellent to work with -- he always replied in a timely fashion and we even received a follow up 'thank you note' just for the opportunity to get a quote from them!   He was flexible as we made changes; and he was patient as we worked through those changes.  Their prices were reasonable and they were willing to work with us on a payment plan.    The only downside which really wasn't R&T's issue was that when they came out to put the fence in, it had to be moved in a few feet because our neighbor's tree roots were infringing on the length we wanted.  So the perimeter is shorter than we had hoped....BUT again, they were willing to work with us and adjusted the cost accordingly which we greatly appreciated.   All in all, it was a great experience.  They were very professional throughout; they had a great work ethic -- friendly yet diligent; truly an excellent job overall!   Would highly recommend them and would definitely work with them again!!!
    - Staci V.
  • They were thorough and they custom made the fence for us. They built a chain link fence that would fit with in the duck coup. They did a good job and they were honest about the work. The only negative I would say is that when they came to deliver the fence, they left some ruts in my driveway. They did come back and fix it. Their price was good.
    - JOANNE & MIKE T.
  • We had to wait a few weeks for the work to be done, but that seemed to be pretty standard compared to other companies.  They estimated it would take 3 days, but they actually finished the work in 2 days.  They did a fine job cleaning up after the work was finished.  The fence looks great and so far there haven't been any problems nor do we haven any complaints.
    - Barbara S.
  • Contractor / owner was prompt and straightforward with quote and terms.  Contractor did a good job installing a solid fence.  While the posts were aligned to the same height and straight, the fence was a few inches skewed with respect to the patio along which it was planted.  Overall, I was satisfied with the job, the experience, and the quality of the fence.
    - DAVID W.
  • They are economical and very professional, they know what they are doing. They are not very punctual however, and you have to call them several times.  But other than that they are very good and I would use them again.
    - antonio s.
  • He was nice when he came over and got the job done pretty quick. 
    He was cheaper than the others and at first it seemed like he did a good job.  Oak fencing for a portion of the yard and then wire fencing through the woods.  Unfortunately as time went on the two gates he made really fell apart to the point of not being able to use them.  Other trades people who have come and noticed the gates mentioned how they were put together very poorly.  We called him and asked him to come and fix the gates and he just wouldn't call back.  Problem with the gates started about a year after he put them up and now, about 5 years later they are completely unusable.  The wood fence is also starting to fall apart - nails are coming out.  I'm not sure if that is unusual or not.  The Gates are definitely not a professional type job.Please note I put a current date for date of service because I want this review to show up.  People should be aware of what they are getting and if it is worth it for paying less then go for it - though I'd have someone else do the gates.  There just seemed to be problem with him lining up all the parts square to each other which seemed to cause stress on the hinges, etc.  No good.
    - Yvonne D.
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Fence Companies in Chagrin Falls

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