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Auto Repair reviews in Chagrin Falls

  • F
    Highway Garage
    Bait and switch. I walked around the car with the manager and he wrote down all the work. I chose Highway because of their competitive quote but later they called to tell me there was bumper damage they didn't write down which would now send the cost way above anyone else. They blamed me for "not pointing the damage out to them" which of course was ridiculous. Very dishonest for a body shop manager to blame the client for not cataloging obvious damage.
    - joan s.
  • A
    Highway Garage
    Highway Garage is great! I took my car there to have my drivers side rear car door fixed. There is a car rental site right there so you can pick your rental up when you drop your car off. I just stopped in without an appointment.They said I could leave my car then. So I picked up my rental and was on my way. I got my car back looks brand new. It looks like they detailed the inside and the car was super shiny on the outside. I am so impressed!!! They are all VERY professional. I definitely recommend them if you need body work. It is a class act business. Thank you!!
    - Janet G.
  • F
    Affordable Auto Clinic

    Botched installation of a radiator caused damage to the new radiator.  They offered excuses and would not take responsibility for issue, so we had to pay a twice for labor and once and a half for parts.  When car was returned to us the driver's side headlight was not working when it had worked fine up until then.

    Contacted a Honda dealer's mechanic who confirmed that had the initial repair been done correctly, the damage to the new radiator would not have happened.

    - Diana R.
  • A
    Tires were mounted on a couple days earlier than the radiator. I drove in needing 4 tires ASAP and asked if they had time. Ed, the owner was happy to hop to the occasion, and was professional and courteous at every step of the process. As well as his staff.
    Initially this experience earned a 4 star review from me which I posted on his Google business listing where anyone who pulls it up in Google Maps can read it. When I rolled in a couple days later he had read my review which I thought was interesting and we chatted about the details, and how some people can't appreciate a great, yet dirty shop like his. I personally don't mind the dirty lawn chairs in the lobby. The more I saw around the shop, how he engages other customers, responds to their needs, the comments he has about them and their vehicle, I felt increasing my rating from 4 stars to 5 stars was earned.
    I work on my own truck as much as I can. If I need something done in a hurry, if I don't have the time, or the knowledge, I am comfortable with having A B Tire & Repair take care of it, and I would trust Ed wholy.
    In regards to the new radiator, I ordered mine of Amazon and brought it in.
    Spectra Premium CU2294 Complete Radiator for Dodge Dakota/Durango. Spent $110
    I also had a sudden throttle issue where RPMs kept dropping and asked them to addressed that too.
    And also replace the thermostat gasket, but he said it wasn't leaking, so they didn't. Although it was earlier for me, but I didn't think I patched it successfully..... I'll keep an eye on that. But everything else was done in short order.
    I did have to work a crazy schedule and wasn't able to pick my truck up for 2 whole days, I was worried I would be charged vehicle storage fees, which are common in places like Los Angeles. But he didn't levy any such charges even though I didn't get it ASAP. Ultimately he needed it anyways for the part they had ordered which was due to arrive within a 24 hour period, that was 1 hour from the time I initially arrived to pick my vehicle up. So I just returned later and all the work was completed. The mechanic gave it a quick once over, and noticed something catching on the brake system and adjusted it for no charge.
    If A B Tire doesn't become my main mechanic, it will at least be tied for 1st. And, any of my new housemates need a mechanic to go to, I would feel comfortable referring them to A B Tire as well. It is always wise to get comps from other companies, unless there is a significant price or quality difference, I will keep using A B tire. Because, if another shop may save me a few extra bucks, it may not entirely be worth additional headaches that would otherwise have been avoided.  
    At least here, I never encountered a sales pitch. I was never upsold to any other product or service. And I was always treated with respect. As were the other clients of theirs I saw who probably don't know what a transmission is... Nor did I see any staff member attempt to take advantage of their ignorance. But, as I said, this shop may not be for everyone. If you drive high end cars and you want high end service and a plush leather couch, you might opt for someone else. But if you and/or your company are fine with dirt, grit, oil, and gravel, then you should give them a call.
    I am still new to Angie's List, but I will keep updating this review as fit. Feel free to contact me at if you would like an in depth conversation.
    - remrie a.
  • A
    Tranzpro Transmissions & Complete Auto Care
    My daughter had the rear differential give out on her vehicle. The competitor down the street quoted almost $2,500 to replace it. They did it for just over half the cost and did it quickly. I highly recommend them for any vehicle services you may need.
    - Michael G.
  • A
    They offer good service and have continually made improvements to their showroom.  We can usually get in fairly quickly and they offer loaner vehicles.  We've purchased new and used cars from them before.  Their communication is good and we've been satisfied.
    - Rita T.
  • A
    My car was not driving well and Conrad's performed diagnostic services.  They called me and reviewed what they found and provided options for repair.  All of the folks at Conrads in Solon were very polite and professional.  The quality of work was outstanding.  I highly recommend them not only for new tires, but for general maintenance and repairs.  A great option in the Chagrin area for car service.
    - Timothy H.
  • A
    Spicer Automotive

    I had a check engine light come on and called Dave at Spicer. He had me stopped by within the hour and had one of his guys check my computer for the error code. If ended up being a loose cap that was triggering a false check engine light, he adjusted it and reset my computer - no charge. Recommended I keep driving and come back if it returned.

    - Robert F.
  • A
    Elder Auto
    Service was done promptly. This was my daughters car, I gave them a list of issues and asked then to check the car out and let me know if they found anything else. They did not take advantage and try to sell me unnecessary repairs. The fixed what I listed and said everything else was in good shape.
    - Nancy R.
  • A
    It was great to have an honest appraisal of a cheap repair, rather than automatically recommending a whole brake job. They also did a good job laying out what repairs would be important soon, and which could wait. I definitely felt they were looking out for me, and not just trying to maximize their bill.
    - Aaron O.
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Auto Repair Shops in Chagrin Falls

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