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Decks reviews in Canfield

  • D
    Great Improvements
    We thought we had picked a good contractor but found out that was not the case. After four jobs all just about the same time, (basement stairs, master bathroom, master closet and deck) we found out he was the wrong contractor to use. He ordered extra supplies for all his jobs and kept them for himself which inflated the cost of the projects and we did not know this, and he took way longer to complete the jobs. He was suppose to start the deck in May however it was August before he started it, but we paid him in May. It was after he finished the deck we discovered he was ordering extra supplies because at clean up we found them and he took them and admitted he always orders extra. Said his staff called off sick with an "oh well to bad" for us attitude and that is why there was a delay. He took an extra month to complete the bathroom and we felt sometimes things happen and said nothing what a mistake that was. What really upset us was he had promised us he would put a railing on our front porch which is very small and then reneged on the project, (with each contract written we asked him to add this to the contract and he said no, he was going to throw it in because it was so small) the leftover supplies from the deck would have worked on the front porch but he refused now saying it was a separate project. When I said after we just paid you almost $40,000 this is how you treat us, and he showed no type of thank you for our business. He was very nice when he wanted our business had no idea he would turn out to be so nasty.
    - Thomas E.
  • A
    Buckstone Building and Restoration, LTD
    My large deck project went very well. I'm a very picky consumer (my family and friends only use service providers if they've met my "angies list" expectations), and Buckstone Building met or exceeded all of my expectations. It's extremely difficult nowadays to find such a provider. Corey and his crew were very professional, very neat, and very polite. They went above and beyond in making certain that we were 100% satisfied. There really is nothing more to say. I would highly recommend Buckstone Builders.
    - D D.
  • F
    Austintown Fence

    I contracted a one-way truck rental and the drop off point was Austintown Fence. The company was very inflexible and I felt I received extremely poor customer service upon the return of the vehicle.  I returned the truck on full but they wanted the needle on the gas gauge to read exactly on or past the full mark.  My husband had already filled the tank one mile up the street until the gas clicked off and then added more fuel, until it clicked off again.  I asked the agent how much more fuel he thought it would take to fill the tank and he said it hard to say probably a couple of gallons.  I agreed to pay that, but he wasn't really interested in that solution.  He said he doesn't have time to send someone, and it was obvious that he wasn't going to close the sale until I took care of it because he left me standing around without any conversation while he talked with other customers.  After a long wait, he asked me what I was going to do.  I explained that I wasn't added as a driver and requested that he add me, but he said I could just drive. He was very difficult to work with and it resulted in me driving the truck to the gas station.  The gas pump kept clicking off, but I forced a little over a gallon into the tank to satisfy him so I could get everything taken care of and return to work. I can't remember the last time I ever received such poor customer service!  I can guarantee that they have lost my business forever!

    - William G.
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Deck Contractors in Canfield

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