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Dog Grooming reviews in Canal Winchester

  • F
    KATHY'S PAMPERED PET
    Terrible. I drove from Canal Winchester to Grove City for a 1PM appt. I called at 5PM asking how they were doing & she stated they were not done yet & she would call me. At 6PM I decided that I was going to get my dogs whether they were done or not. Upon picking my dogs up, it appeared that they had not been let out to go potty. When I arrived home my older dog was bleeding from her foot & continued to bleed to 1 1/2 hours. I was not advised that they cut her ( can be fatal when the nail is cut too short). My dog also had grooming burns around her face.
    - Debbie F.
  • F
    Personal Touch Pet Grooming
    This is the WORST pet grooming place you could ever take your dog! I had been going there for about a year and NEVER really satisfied with their services but because they are so close to me I continued to go there until this last STRAW. My pup is ALWAYS there for several hours, they overbook the pups and double them up to a cage. This last time I took my pup, vicki told me they had openings and I could bring him at 8. He was ONLY being completely shaved due to matting and a bath. He was there for EIGHT hours due to the groomer LEAVING to attend to her sick dog. She NEVER notified me and gave me the option of picking my dog up so he wouldn't be there in the cage with another dog for 8 hours. I kept calling because of course I was getting worried. Each time I called vicki got an attitude and tried to explain that the lady who normally grooms my dog is out taking care of her dog and no one else can do him because he is aggressive. THAT is a lie, my pup is only 1 and 12 lbs. he is the most GENTLE, quiet puppy ever and is NOT aggressive. He may not sit there not moving at all but I know he is not an angry dog. After 8 hours they called to have him picked up. When I got there he looked fine so I paid and left. The next day bruising showed up around his butt area and chest area from how she took a razor to him and shaved him WAY too low. He couldn't sit down nor was he himself. He wouldn't play with me, come to me, and was acting totally not himself. So I called back requesting a refund, Vicki cursed me out and hung up. So I reported them to the BBB, it didn't go well because she lied to them saying I was threatening them and a bunch of other made up things. My dog was TRAUMATIZED, after taking him to the vet, they determined he'd be okay but suggested I NEVER take him back there. And I will do that exactly. SPARE your pup from this company. They are HORRIBLE.
    - Jajalalapa H.
  • F
    Personal Touch Pet Grooming
    I called a few days ago hoping to get an appointment for a Saturday morning. The phone rang busy for about an hour, so I emailed the shop to let them know. I called again and they answered and were happy to offer me several time slots. I chose 9:00. I dropped my dog off at 8:50 and was given a 3-4 hour window for completion. I am moving in 6 days, so I ran some errands to get stuff for the new house and came back to Canal around 12:00 to wait for their call. I got no call. At 1, I called and was told that they had a groomer walk out on them the day before and they were running a bit behind, and that he would be finished in "1-2 hours". That was the first I had heard of them being short a groomer. At 4, I called and was told it would be "closer to 5" before he was finished (note: EIGHT hours later). At 5:14 I get a call, saying "we're technically closed" but that my dog was ready, and that they had tried to call me and left me a voicemail 30 minutes earlier. This is COMPLETELY untrue. The only numbers they have are mine and my daughter's and we were together waiting on the call. When I showed up, the blonde lady was extremely rude (reeking of cigarette smoke) and telling me that she TOLD me they were down a groomer. I said "had I known it would take 8 1/2 hours 6 days before I'm set to move, I would have cancelled". I started enumerating reasons why I was unhappy, and she cut me off and told me to watch my finger (which I was using to count with). I will NEVER take my dog back to this place. The workers are rude, they LIE and they do a mediocre job at grooming in the first place. I always asked for the same cut, but each one looks completely different. BEWARE of this place. The workers only care about the money and being right - not about serving their customers and doing a good job. To make it worse, my dog peed for about 1 minute straight when we went outside and drank a half a bowl of water when we arrived home. I'm guessing he was left in a crate for most of that 8 1/2 hours while they kept all of us in limbo. NEVER AGAIN!
    - Crystal D.
  • C
    Pawcasso Pet Studio
    I sent my husband with a list of SPECIFIC requests, based on the first time we'd used Lori's services.  The first time, I asked her to give him a "puppy cut" and showed her a picture of the length I wanted.  We picked him up and he was shaved VERY short - to the point where it took about 8 weeks to get to the length we wanted all along.



    This time, the list said "do not shave", puppy cut, trim tail, not bobbed/blunt cut ears, express anal glands and trim nails. 



    I got back a SHAVED DOG.  And the comment was the if we get him cut every 4-6 weeks, we can "maintain" a puppy cut.  Well, when I specifically ask for a puppy cut and my dog's hair is long and I ask that he NOT be shaved, I expect just that.  The only plus I can find in this whole thing is that his cut is even - which is a step up from his former groomer.



    I don't have high standards, but when I ask you not to shave my dog, I DON'T want him shaved.  Nor do I want excuses for why you went against my wishes when you're charging me $68 to do what I told you NOT to do.
    - Crystal D.
  • A
    Doggie Barn
    I have used this provider for the last few years for my dogs grooming and boarding. My dogs absolutely love Terri and don't mind getting out of the car and going in to see her (unlike when we pull up to the vet office, which causes them to tremble and resist). She has taken care of my dogs like I would and gives them special attention
    - Jill S.
  • C
    Personal Touch Pet Grooming
    I have a 75 lb Goldendoodle who is perfectly behaved. When I pulled up at 9 am, two groomers were outside having a smoke. At first they refused the cut I wanted because they said the dogs hair was too matted around the collar area and they would have to shave it. I checked and asked for a grooming brush to get the matts out, but was refused. I was offered a de-matting service for $1.00 per minute of de-matting. I refused, took my dog home and had him completely tangle free in about 4 minutes. Then I bathed him and brushed him out again by myself. In spite of my reservations, I took my dog back 3 days later for the cut. Bad decision. Again, two groomers were outside smoking when I pulled up. They expressed amazement that I got all the matts out and when I told them it took me all of four minutes, they told me I was and quot;luckyand quot;. They had my dog EIGHT AND A HALF HOURS!! I called at the 4 hr mark hoping he was done. No--not done. I was called 4.5 hrs later to pick him up. I'd wanted a lion cut, but apparently the groomer didn't really understand the concept and the cut I got was a vague suggestion of what I wanted. He had a and quot;maneand quot; that was too small, they cut the top of his head quite short (why?) and left too much on the tail. They ignored his face completely and it was shaggy and untrimmed, even the hair around the muzzle was long and hanging over his mouth. The part of the body that was supposed to be cut very short, was left too long and was still curling, instead of smooth and sleek. They said my dog was and quot;very well behaved especially for a goldendoodleand quot; and a pleasure to work on. I took my dog home and all he did was eat, drink, pee and poop for the next half hour. Then he went to sleep for hours. He was totally exhausted. They estimated the work to be between $55 and $85 (depending on how much work it was) when I dropped him off. I was charged $80 for a dog I had washed and completely brushed out prior to bringing him. When I asked why so much, they just shrugged and said it was a reasonable fee. OK. Not going back.
    - Terrilyn S.
  • B
    Personal Touch Pet Grooming
    I took my retriever in for grooming, primarily because of excessive shedding. I expressed that to the groomer and asked their advice on how they normally would groom a golden. Based on this response, I allowed them to flex their experise and groom her based on their recommendations. She looked and felt beutiful when finished, however they did not take off nearly enough hair and still have the excessive shedding problem.
    - Kimberly M.
  • A
    The Hound Hut
    They are fabulous! I really like their philosophy of not crating the animals and letting them roam free. My Rosie (6 lb. yorkie poo) loves it there. She gets so excited when we walk in the door. You can tell that Meranda and Colleen really love the dogs they care for. I've used them for both, doggie day care and overnight boarding. Highly recommend them for either. Your dog will come home EXHAUSTED!
    - Elaine S.
  • A
    Pawcasso Pet Studio
    The appointment was easy to get and she was very prompt. My dogs loved the groomer and her studio is beautiful. The dogs came home soft and smelling lovely. Their nails were short and not at all sharp. Great job all around.
    - Megan B.
  • A
    Pawcasso Pet Studio
    I dropped my cat off at 8:00am and he was ready at 10:30am (unlike some groomers who have them all day) I was very pleased with the job she did! He is not an easy cat to handle but her experience shows and he looks great! I will be using her service in the future and would highly recommend her!
    - Judy M.
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Dog Groomers in Canal Winchester

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