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Moving reviews in Canal Winchester

  • F
    Moving Ahead Services LLC
    Well they moved me in a new house and did damage to the wall going into the basement and at the front entrance and offered me 50.00. Not only that but I had to leave before they were done so my mother paid with a check. I called them back as soon as I got home to just give them my credit card information and the owner Jeff said he would NOT cash my mother���s check. Well today my mother has 1100 bucks out of her account and they took my money too. Called them to get my mother���s money refunded it���s been over 40 minutes with no call back. DO NOT HIRE THEM unless you have clear expectations of how they are supposed to move the items in your home without damage. I just want my money back. Update: they want us to wait 3-5 business days to get back her money, I explained she is on a fixed income which she is but that didn���t matter to them at all. I asked them to overnight her money but they can���t do that either. This is poor customer service at it���s best. What���s even more sad we tipped the movers then found the damage :-(. Never ever again will I ever hire them. The F eating is due to them not being able to give me options as far as making things right. Need to be more transparent in their business transactions.
    - Donnita T.
  • A
    Leaders Moving & Storage Co of Columbus
    Picked them after getting quotes from 2 other companies who were listed on Angie's list. Got excellent results. Very good company to work with. They were pleasant and did everything they said they would do. Patrick and Jerome were outstanding. Gave the company an "A" in everything including pricing. Their pricing was comparable with the other 2 quotes and I am sure you can find lower priced movers but for what I paid the results received, I felt I got my money's worth.
    - william p.
  • A
    Leaders Moving & Storage Co of Columbus
    AJ and Mike were FABULOUS!!! They were very professional and friendly and they made my move painless!! We had a great time and I will highly recommend them to anyone!! VERY hard workers. They knew what to do and went about getting it done. Didn't have a single issue I had to deal with. I would use your company again and will be recommending your company to everyone!
    - Jackie C.
  • A
    Leaders Moving & Storage Co of Columbus
    Leaders Moving was so professional, they made the entire process of moving our parents from New Albany to Canal Winchester easy as can be. They were kind and caring, went above and beyond to help us. Seriously, they made this move stress free and we are forever grateful to them for being there when we needed them.
    - Cassandra R.
  • A
    Moving Ahead Services LLC
    The entire process from beginning to end of this process was excellent. It started from the first phone call to the moving process itself. Everyone was very respectful and helpful. We were extremely pleased with the outcome. I recently had our house re-painted and re-carpeted. Not one scratch was noticed on the walls or the furniture. Thank you Again! I will recommend this company to all!
    - Mary Ann Megimose M.
  • F
    Moving Ahead Services LLC
    The move was estimated to take 4 to 6 hours. Having moved my parents and my in-laws three times in the past 3 years I estimated it would take 8 hours. It actually took 12 hours which is ridiculous (especially given that we only moved 1 mile away and we downsized considerable). They arrived 45 minutes late. There were supposed to be 4 guys but only three showed up and one of the 3 was brand new so had to be told to do stuff. While it was raining hard that day, obviously the truck must have a leak because a few of my items were soaked. They did damage to the hallway at the home we moved from and did not even bother to mention it. Some damage also found at the new house, that again they failed to mention. I decided to us this company based on reviews I read, but I have no idea how they have such good reviews........ I would not recommend using them to others that are moving.
    - Erik G.
  • A
    Integrity Moving
    I found them to be very knowledgeable. They were able to walk though our home an just by looking at each room were able to gage the appropriate size truck for the move. The staff was very professional and conscientious of our property. They took great care in wrapping each piece of furniture and even draped protection over our wooden handrails on the stair cases for added protection. We plan on having them move us again from our apartment to our new home.
    - Paula C.
  • F
    Leaders Moving & Storage Co of Columbus
    I was bouncing between the new house and the old house getting stuff done while my wife was home with the movers. When I got back to the house my wife said we had an incident. When the movers where moving the treadmill from the basement upstairs they destroyed the walls on both sides of the stairway and the trim and the flooring at the top of the stairs not to mention the damage to the treadmill. At this point I was in a mad scramble because the house we were selling now had tons of damage up the whole stairs and the buyers final walk through was on September 8th at 2:00 pm. We took a couple quick pictures of the walls and immediately started patching the holes in the wall and putting wood filler in the chunks missing from the trim. I had to come back twice that night and then again the next day to re-apply and sand. It was so bad that my realtor had to come over and help me on the morning of the 8th. We had to work all morning on the 8th! Back to September 7th. I walked outside after putting the first coat of spackling on the walls damage. I noticed right away that they were stacking our new custom built dinning room table into the the back of the moving van and laying it against the kitchen table without separating them with a blanket. Thats when I noticed that they didn't use even half the blankets that were in the truck even though the truck was full of furniture most touching something else without in between padding. I figured I would take a look at the table and everything else once they got it to the house since it was in the truck and I still had to take the beds apart for them. They went to lunch for about an hour to an hour and a half. Once they got to the new house and started unloading I knew the table would be coming out soon since it was put in towards the end. They moved the table into the house and right away I saw chunks missing from the table (we had never once used the table yet). I called my wife over because I knew she would be upset and told her I would call the guys over and show them and make a claim. I had my wife leave because she was so upset. I wanted to stay and watch the movers but my realtor stayed with them so I could go back to the old house and pack more stuff and put another coat on the walls and trim. When I got back to the house they were nearing the end. I showed them where the last few things went then filled out the damage paperwork and paid them for the job ($1109.00). Now I didn't have time to look over everything because we had to stay at my wives parents that night because the house wasn't ready for kids yet and the next two days were spent fixing the old house damage they caused and getting ready for the rehearsal dinner. Then on Friday the 9th it was the wedding day. Finally on Monday we started to put the house together (I took the week off) how we wanted it. This is when we started noticing damage to more furniture. We noticed a tear in the leather chair, we noticed a chip in her desk (pottery barn), a scratch in the bookshelf, big dents and scratches on our dresser (Kittles) and my daughters dresser (Kittles). We found dents, scratches and a giant crack on the armoire (Kittles). Then we noticed a long indentation in the floor into the master bedroom and a smaller one upstairs in front of my daughters room and one in the family room. Then we started going through the downstairs and noticed the doorway and door was damaged again by the treadmill going into the back room in the basement (the treadmill is just heavily damaged). Then we saw the damage to all the kitchen chairs and a chunk out of the kitchen table and dents and scratches on the base of it (Arhaus). When we started the claims process with their claims person Deirdre Smith. Deirdre offered me a $100's for the damage to the house we moved from and $100 for the treadmill as an "appearance allowance". I said that was not anywhere near enough but she said $200 each was the most she could do. Then she said after I sent her pictures of all the damage up to that point that she was going to have a company come fix our stuff and that they also could fix the dinning room table but they would have to take it for 6 weeks! I told her that was not acceptable unless they were going to rent us another table. She said they could rent us another table but they could get us a card table....really!!!! I was just furious with the things I was hearing and I was furious because I was having trouble making any contact with Deirdre so I sent an email venting my frustration. I got a call right away from a guy named Derrick. He immediately scheduled a time to come out to the house and see everything for himself and apologized. I wasn't there that day to meet him or show him the damages but my wife did. He agreed that if our custom builder ([*** Link removed ***] of the dinning room table thought it needed to be rebuilt it would be. Also he scheduled to have a professional flooring company come out to the house and see if they could fix the floors and a custom furniture company they used would come out and fix the furniture either on site if possible or take it to their shop. The flooring guy came out and looked at everything. We gave him the information we found on the maker and style of the wood floors. He said he would look into it and get back with us. After a few days he called and said they didn't make the floors anymore but would like to try something one the piece that we found in the basement. When he came out and tried his technique on the piece of flooring he deemed the floors unfixable. Then Clark restoration came out and fixed some stuff on site and took some things with them (very nice guys) and even looked at the hardwood floors and took some pictures. Everything Clark Restoration fixed on site turned out great except my daughters dresser. Its an off-white but the color they put on it is a light pinkish color. I told Deirdre and we agreed on $250 but I have never been given and confirmation on that. The stuff they took with them we don't get back until November 2nd and then they have to take the kitchen table base with them and see what they want to do with the leather chair. I talked to Deirdre about the hardwood floors asked what we are doing about settling that claim. She said that Clark restoration said they could fix them for $1800 if they could find the exact wood flooring. I told her that the flooring is unfixable because the flooring is no longer manufactured. At this point she wanted to send another flooring company out to look at them. I said why? Two companies have looked at them and one said its unfixable and the other said its fixable only if we can find original boards that they don't make any more!!!! I told her I wanted $1,000 for the flooring since it will now be there for as long as I live in the house. She said she could only do $500 and I said thats not good enough. Again she has tried to get me to agree to have a third flooring company look at the floors because she said they are fixable if we can find the boards. I told her time is up! I have dealt with all of this long enough and will still be dealing with it as they have more things to fix but as for the flooring and my daughters dresser I want to settle. I want $1,250 total for the both and everything else fixed. We are now at a standstill. I have lots of photos of the damage as does Clark restoration.
    - Aimee M.
  • A
    Leaders Moving & Storage Co of Columbus
    Absolutely outstanding! This was my first experience using movers and I did my homework. After checking out lots of Angie's List and other reviews, I decided to go with Leaders because they do guaranteed estimates based on inventory which seemed to me to be the best approach. They exceeded my expectations in every way. The crew members were polite and respectful. They worked incredibly hard and efficiently. They were kind and made me feel very comfortable. I am a female and my mother and I were alone with the 2 male crew members all day and felt safe and comfortable the entire time. I really can't say enough about what an excellent experience this was. We will definitely be hiring Leaders and requesting the same crew for our move into a permanent home in a few months.
    - Melissa L.
  • A
    Ship Smart Inc
    This was my first experience with a shipping and moving company and it was a really great experience.  The people I talked to were easy kind, polite and always willing to help.  Their materials were easy to read and they welcomed any questions.  The movers arrived on time and took note of all of the areas on each piece that would require special attention since the pieces are over 150 years old.  They wrapped each of the pieces and took great care in loading each piece into the truck.  The pieces were taken to a warehouse where each pieces was packed for shipping and when they arrived at my house I was so impressed and relieved to see how much care was taken to make sure that the pieces were safe and undamaged when they arrived.  Overall, I would recommend this company over and over again.
    - Susannah T.
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Moving Companies in Canal Winchester

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