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All About Chimneys and Masonry

in business since 1991

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About Us

on Angie's List for 10 years

Owner operated. Additional DBA - All About Chimneys. DBA- All About Chimneys

Contact All About Chimneys and Masonry

Phone Number

(330) 273-2863

Address

PO Box 383
Brunswick, OH
44212

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Ratings and Reviews for All About Chimneys and Masonry

A

Review: Chimney Sweeping Service
1 year ago

Our chimney needed cleaning as it had not been cleaned in approximately five years.

The service was excellent. He called in advance to let me know he was running about 10 minutes late, which I greatly appreciated. Most service providers rarely give the courtesy of a phone call in that situation. He worked efficiently and was very professional. He also provided an estimate for some additional repair work that needs complete and he showed me photos he took on his camera of our chimney so I could see the evidence of the state of disrepair of the chimney. I would definitely use him again in the future.
Services Performed
- Chimney Sweeping
F

Review: Chimney Sweeping Service
3 years ago

I need my chimney cleaned

Eric came in to clean the chimney and opened the fireplace doors to look up the flue. He went back outside (I thought to get an additional item). He was outside for a while and the next thing I know is banging his ladder against the gutter in the back. Our gutters have gutter helmet on them to keep leaves out are very easily dented. From the noise he was making I knew there would be a problem and there was - the covering was dented in many places and he was up on the roof with his ladder against the chimney stack wrestling with the cap to get it off. He caused the shingles around the chimney stack to be damaged. I grabbed the camera and took pictures of the damage caused to both the gutter and shingles and took the case to small claims court - where I won. I found Eric to be unprofessional and rude. He has taken me off his "client list" - YEAH for me!

Service Provider Response
This bitter woman's gutter helmet were all ready dented from the roofers in many places. I only had my ladder in one place, and I also have pictures of dents where i wasn't even near! I offered to replace this piece gutter helmet at no charge just to avoid any problems but this woman refused. She stopped payment on the check and I had to involve the police in order to get paid for my services...I also found this woman to be very rude and unprofessional and I give you all F's as well
Services Performed
- Chimney Sweeping
A

Review: Chimney Sweeping Service
3 years ago

Removed old and installed new chimney damper.

Arrived on time. Performed the work in a timely fashion and at the estimated cost. Eric is very professional!

Service Provider Response
Thanks for the great review!
Services Performed
- Chimney Sweeping
- Chimney Repair
A

Review: Chimney Sweeping Service
3 years ago

Cleaned and inspected chimney.

Eric is always timely and thorough. Have used him for years and will continue to do so. He has done numerous repairs as well as chimney sweeping and have never been disappointed.

Service Provider Response
Thanks for the great review.
Services Performed
- Chimney Sweeping
- Chimney Repair
F

Review: Chimney Sweeping Service
4 years ago

Scheduled appt to clean 2 chimneys.

Eric showed up a half hour early, said he couldn't fit his brushes in from the top, so all work would need done from inside. My old sweep guy retired but he never had any problems working from the roof. Eric began the appointment by taking a phone call and yelling at a phone solicitor telling him about his do not call list.. Eric then opened the fireplace doors, and said "the chimney is too dirty to clean". WHAT??? are you kidding me??? Did he expect a clean chimney? Said it would take too long to clean, and he wasn't interested in the work. He estimated it hadn't been cleaned in 25 years. We haven't owned the house for 25 years and have cleaned it several times during our ownership. I couldn't believe my ears. I have never dealt with a more rude, unprofessional service provider in my life. He could have offered some solution, but he couldn't leave quick enough banging the shop vac against the baseboard as he flew through the house. Wish I could give him something lower than an F.

Service Provider Response
Upon arrival I noticed the chimney had a limestone cap built over the chimney with about 12 in. of space. This does not allow the push/pull power needed to properly clean the chimney. I entered the house and could smell the creosote. Shined a light up the chimney and it was completely coated in creosote. It was unbelievable I have never seen so much creosote. It had been in liquid form and dried forming icicles of creosote hanging from the damper, and evidence of a possible chimney fire. I showed the homeowner who stated he had not had the chimney cleaned in at least 3 years and had been burning wet wood. You are supposed to have your chimney cleaned annually, and you are not supposed to burn wet wood. There was no way I could get this chimney cleaned to a safe level. If I tried and he had a chimney fire the insurance company could come after my company. Creosote is a carcinogen, this means it causes cancer. Sorry but I am not going to risk my company and my health because you failed to educate yourself on chimney safety, and use some common sense. Solution none to offer other than tear it down and rebuild it. You gave my an F for punctuality when I was a half hour early, an F for price and I did not charge you anything, an F for quality when no work was done, an F for responsiveness when I responded to your email the next morning, and an F for professionalism when I showed and explained everything to you. This along with the statement. I wish I could give him lower than an F are all what I consider slanderous comments with intent to make my company look bad when in actuality it is your own ignorance that is the real problem. I have contacted my attorney regarding these remarks. See ya soon.
Services Performed
- Chimney Sweeping
A

Review: Chimney Sweeping Service
4 years ago

Had Eric out in early August to clean the chimney, he discovered additional work that needed to be done, we had water damage that had caused some deterioration to the chimney. He gave detailed info to us on the work that needed to be done and had photo's to show us of the damage that was only visible when you were up on the roof.

We hired him to do the repairs and on the agreed day he showed up promptly and went to work and was able to get all the repairs done in one single day. He was polite, professional, showed up on time and I would definitely hire him again in the future and would highly recommend him to anyone.

Service Provider Response
Thanks for the great review
Services Performed
- Chimney Sweeping
- Chimney Repair
A

Review: Masonry Service
4 years ago

He came right out and inspected my chimney as I noticed a little water stain on my living room ceiling above the fireplace. He explained the cracks that he found and sealed them up, He also did a patch on the flashing as we are about to replace the roof and he suggested it would be far cheaper to get it done with the roof rather than have him do it now, so he patched it. Showed him a problem with masonry on my greenhouse, and I contracted with him to come back and fix that.

It went wonderfully well - he is an extremely nice young man nd a real job to work with. Felt he was a very honest person with a true interest in his customers. Would highly recommend him.

Service Provider Response
Thank you for the great review [member name removed].
Services Performed
- Masonry
- Chimney Repair
- Fireplace Repair
A

Review: Chimney Sweeping Service
4 years ago

Cleaned and inspected chimney and fireplace and dryer vent.

Eric returned my call promptly and scheduled an appointment for the next week. He was very professional, arrived right on time and went right to work. He did a thorough job and then told me a great any things about our fireplace and chimney that I had never knew, gave me good advice about problems that he discovered. He then cleaned the dryer vent and followed the same procedure, pointed out problems and gave me more good advice about the vent. Eric's work was very clean and he left the house in good shape when he left. I was very impressed with both his professionalism and his work. I was also impressed that he didn't mess around all, and his cell phone *never rang*! That seems to be a rarity nowadays.

Service Provider Response
Thank you for the great review [removed member name].
Services Performed
- Chimney Sweeping
A

Review: Chimney Sweeping Service
6 years ago

Chimney cleaned, inspected, fixed our jammed flue and replaced cap on chimney.

Eric was extremely thorough and did a great job. At the end of his visit, he provided a great deal of information to us regarding our fireplace. I would highly recommend and will use him again.
Services Performed
- Chimney Sweeping
- Chimney Cap Repair
- Chimney Repair
- Fireplace Repair
F

Review: Masonry Service
7 years ago

I would not recommend any Angie’s List member contact this company for service. I had made a phone call to this company on 3/27/12 to schedule an estimate. The neighbors on each side of us had extensive work done and appear to be satisfied with this company’s work so we felt it should it be on our short list of potential contractors. Either we unfortunately caught him on a bad day or this is just his general stance. As I made the appointment for an estimate, I told him we had been in the house for 6 years and were not sure what needed to be done. The man informed me that the cost is $50 to come out but it would be taken off the price of any work that was completed at a later date. He rattled off the price of cleaning the chimney, etc. and I told him that is fine but we have no idea what is needed so we just need an estimate and scheduled an appointment for the following Tuesday. On the Monday following this phone call (day before the appointment), my husband informed me that he would be unable to be home for this appointment so we would have to cancel. He called the company at approximately 4pm and informed them we would need to cancel. The man answering the phone was extremely rude and told my husband we would still need to pay him $50 for the cancelled appointment. My husband said “no” and the man’s response was that there is a 24-hour cancellation policy. This was not told to us when we originally scheduled the appointment and my husband informed him of that. The man then proceeded to tell my husband he records all phone calls and will take us to court to recoup the money. My husband then told him good luck with that and was immediately hung up on. This behavior is completely unprofessional, we should have known better the minute he said it was $50 to just come out and look around.

I would not recommend this company.

Service Provider Response
THIS WOMAN CALLED AND SCHEDULED A SAFTEY INSPECTION FOR 10:00 AM ON APRIL 3RD 2012. I DID INFORM HER THAT WE CHARGE $ 50.00 FOR AN INSPECTION AND SHE AGREED. THIS IS WHERE WE CHECK THE ENTIRE CHIMNEY FOR ANY PROBLEMS, RUN A CAMERA DOWN THE CHIMNEY TO CHECK THE INTERIOR. SHE DID NOT ASK FOR AN ESTIMATE AS SHE CLAIMS . AT 5;O4 PM ON APRIL 2,HER HUSBAND CALLED TO CANCEL THE APPOINTMENT FOR THE NEXT MORNING TALK ABOUT UNPROFESSIONAL!! I DID ASK IF HE WOULD LIKE TO RESCHEDULE AND HE DECLINED. AT THIS TIME I DID INFORM HIM THAT WE REQUIRE 24 HOURS NOTICE FOR ALL CANCELATIONS AND THAT IF HE CANCELED NOW HE WOULD BE CHARGED $50.00 FOR CANCELING WITHOUT 24 NOTICE. THIS IS CLEARLY POSTED ON OUR WEBSITE!! AND HOW ABOUT COMMON COURTSEY? REQUIRING 24 HOURS NOTICE FOR CANCELATIONS IS NOTHING NEW, WE HAVE HAD THIS POLICY SINCE 2008. AS WELL AS JUST ABOUT EVERY DOCTOR, DENTIST, MASSUSE,HAIRDRESSER AND SERVICE PROFESSIONAL! THIS IS TO GIVE US AN OPPURNITY TO FILL THIS OPENING. I AM IN BUSSINESS TO MAKE MONEY, NOT HAVE PEOPLE WASTE MY TIME! HAD THIS GUY RESCHEDULED THERE WOULD HAVE BEEN NO CHARGE. NOW YOU ARE GOING TO ME AN F BECAUSE YOU DID NOT READ THE WEBSITE AND HAVE THE COMMON COURTSEY TO GIVE ME PROPER NOTICE. WELL I GIVE YOU AN F AS WELL ITS PEOPLE LIKE YOU I DO NOT WANT DO BUSSINESS WITH. I HAVE AN A PLUS RATING WITH THE BBB, NO COMPLAINTS EVER! BECAUSE THEY DO NOT LET PEOPLE LIKE THIS LADY BASH YOUR COMPANY BECAUSE SHE FAILED READ THE WEBSITE OR ASK ABOUT CANCELATIONS. WHEN YOU MAKE AN APPOINTMENT WITH THE DOCTOR DO THEY TELL YOU ABOUT CANCELATIONS? NO BUT CANCEL AN APPOINTMENT WITHOUT NOTICE AND SEE WHAT HAPPENS! (comment removed)
Services Performed
- Masonry
- Chimney Repair

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All About Chimneys and Masonry

Compare quotes from up to 3 gutter repair contractors!

About Us

Review: Chimney Sweeping Service

Review: Chimney Sweeping Service

Review: Chimney Sweeping Service

Review: Chimney Sweeping Service

Review: Chimney Sweeping Service

Review: Chimney Sweeping Service

Review: Masonry Service

Review: Chimney Sweeping Service

Review: Chimney Sweeping Service

Review: Masonry Service

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