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Medical Supply Store reviews in Brooklyn

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  • Communication is only by phone during office hours and each time I have called I end up on hold for at least a half hour before anyone answers and may then be transferred to another office (for billing issues)and put on hold again or put in someone's voice mail. They have a website but its only for marketing purposes. You cannot order supplies online or by email, you must call them. 

    In August 2013 I reordered CPAP supplies that were previously fully covered by Blue Cross. I was not told that they were no longer an in-network Blue Cross provider so the equipment was not covered and I received a bill for over $1500. I called and was told I could return the box and did so. In October of 2013 they again billed Blue Cross for the equipment which was again declined. I called Apria and they had no record of me returning it so I had to fax a copy of the receipt to them. They said they would issue a credit.  

    But in January I again received a bill at a reduced price of $200 since I had no insurance coverage. I called again and told them I would have paid the $200 for the equipment if I still had it because I need it but reminded them that I returned it. They again said they would issue a credit but I have not received anything by mail to confirm. My insurance changed to Aetna this year and I am now able to use Apria again so I sent them the SD card from machine to run the reports for my doctor. I called the week before my appointment to confirm they had sent the reports but they had no record of receiving it so I canceled my doctor's appointment.  

    Since they lost my previous memory card I sent this one by UPS with signature required. I called Apria again and gave them the name of the person who signed for it. The person I talked to only found the package after I told her I had enclosed my new insurance card information in the package so it went to a billing person first to update that and it was never forwarded to the department to read the card. It was still on that person's desk. I explained the whole situation on the phone of how I had not been able to order equipment or get the reports to my doctor since last August.  

    She assured me she would take care of it but when I got home I had a voice mail from her saying that when she read the card there was no recent info on the card, only data prior to August so maybe I didn't have it in the machine right. Apparently once the card is filled to capacity it no longer records data but my doctor still didn't have the reports from the first half of last year. She erased the card and sent it back to me.  

    It has been more than a year since I have had any replacement equipment or seen my doctor because I wanted to straighten out the billing and insurance issues before I reordered, but now I must wait until I have new data on my card for updated reports before I reschedule my doctor's appointment so he will have the data to review and I can reorder equipment.
    - Diana S.
  • Since the implantation I have had to have numerous adjustments to the device. So far none of these adjustments have been successful. I still hold out hope that the device will work... thus I will continue to seek further adjustments. The overall grade reflects the failure of the device to work as it is supposed to work.
    - DENNIS K.
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Medical Supply Stores in Brooklyn

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