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a brick chimney on the side of a blue house with two windows

Masonry reviews in Brook Park

  • F
    Countywide Concrete Step Co

     Gary  Goad, had no problem getting here quick to make a sale on 6/25/2014 We loved the steps, they were put in 7/23/2014.  While putting flowers in the front, in June, I noticed where the rails are attached, there is a crack going from one side of the steps to the other side. My husband call in June and got no answer, but left a message that there is a crack on the steps. No reply. Middle of July after coming back from vacation, my husband called and talk  to their receptionist. She said that they had been on vacation and they were trying to catch up and she would give them the message. No one called us at all. Called in August and she again said that she would pass on the message but they have been very busy.  No call to us still. In August steps were now 1 years old & still no resolution. My husband called in September and the receptionist said that she would put a note on Gary's desk and mark it urgent. Still no call. My husband called yesterday 11/3/15  and answering machine came on and my husband left a message to call us and also informed them that we would be reporting this to Angie's list and I also will be contacting BBB. Still no call . We are infuriated that after 5 months of calling them , we still have had not a call back and a resolution. Their warranty says that each year  the percentage for how much they cover goes down. I guess if they ignore us totally then they don't have to cover it at all.  The steps were not even a year old when we started calling and now they are going on 1 year and 3 months. I want the steps taken care of in a timely manner, we have been more than patient and need this taken care of ASAP as winter is approaching.


    - MARILYN K.
  • A
    R G MASONRY
    He helped pick out a brick and now that the porch is finished it could not look better.    He was prompt, did what he said he would do and kept me informed every step of the way.     He went over and above replacing brackets and painting existing brackets that are not made any more.      The job was held up slightly because of my city and the required inspections and permits.     I am more than happy with the porch and the whole process!
    - Cheryl N.
  • B
    Matt���s Home Improvements
    The craftsmanship was good. The areas the work was completed were a wall in the living room, spot on the bedroom ceiling and wall behind the toilet. The worker even touched up a spot I did not see. He did a great job and was very nice. I did have trouble contacting Matt to schedule the appointment but the work was completed and looks nice.
    - Debbie F.
  • C
    Island Masonry LLC
    HE TOOK MEASUREMENTS AND KNEW WHAT TYPE OF STONES WE WANTED. TOLD ME HE WOULD CALL BACK IN 3 OR 4 DAYS. SEVERAL WEEKS LATER CALLED TO TELL ME HE WOULDN'T BE ABLE TO DO THE JOB UNTIL SUMMER OF 2005, AS SOME OF HIS REGULAR CUSTOMERS HAD CALLED SINCE AND NEEDED WORK DONE, HE WOULD TAKE CARE OF THEM FIRST? DID RECOMMEND A GENTLEMAN THAT USED TO WORK FOR HIM, I'LL WAIT TO SEE IF HE EVER CALLS.
    - DOE M.
  • A
    QPS Chimney Contractors Landscaping & Snow
    It went very well the men were punctual and professional in the workmanship.
    - faith w.
  • A
    Palmieri Masonry
    Went great...they did a great jub
    - DAVID M.
  • A
    Advance Masonry & Full Chimney Service Inc
    Went very well. Kept me informed of status from when stone was until it time to come out to rebuild the front stoop.
    - Mary S.
  • F
    Matt���s Home Improvements
    The guy never called me back, and he still has not done anything for us.  Can I have my money back?  This is over a year old!
    - Doug C.
  • A
    MITCHELL'S MASONRY
    He arrived on-time, completed the job quickly, and cleaned up after himself. I would definitely recommend him to anyone needing masonry.
    - Kimberly K.
  • C
    Brickworks/Tim's Masonry LLC
    TIM WAS UNABLE TO MAKE THE FIRST APPOINTMENT, BUT CALLED AND EXPLAINED WHY. I MADE A SECOND APPOINTMENT, FOR WHICH HE NEVER SHOWED OR CALLED. THAT WAS TWO WEEKS AGO.
    - DOE M.
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Masonry Contractors in Brook Park

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