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Auto Service reviews in Brook Park

  • B
    SPITZER MOTOR CENTER
    I called Spitzer Service Dept for an appointment. First opening was over two weeks away, I accepted it. I took my car in at 9:00 am on October 16th. A little over an hour later I was told the computer analysis showed my car needed two new parts, an "evaporative control module" and a new gas cap. I was told the parts were in stock, given an estimate, and told the work would take about an hour or less. I agreed to the estimate, and additionally requested they replace the old windshield wiper blades, two on the front window and one on the rear. About 45 minutes later the job was completed. The warning messages on the dash display were cleared, and the wiper blades had been replaced. I have had no further problems since.
    - DALE K.
  • A
    Metro Toyota
    My grandfather, uncles, and cousins own or owned car dealerships. The first paycheck I ever earned was from my grandfather's dealership in Detroit. I have been around those involved in the car business for much of my life. That being said, I would recommend Metro Toyota (Michael Ferrett and management) to anyone! First rate service from the first Internet contact through today's delivery of our new SUV today! My wife is thrilled & the grandkids kept saying, "It's beautiful!" Thinking about a new or used vehicle? You can't do better in Northeast and North Central Ohio! Since my first purchase from Mike Ferrett and Metro Toyota, I have purchased vehicles for my wife and all three of my daughters. Mike has been nothing short of spectacular, service has been first class, and the business managers (finance to service manager to general manager) have bent over backwards to make every aspect of our relationship memorable. I will purchase all of our vehicles from Metro and Mike Ferrett!
    - John Z.
  • A
    SUNNYSIDE COLLISION REPAIR
    The buying experience was an A. As a whole I was very happy with what happened. A salesman was very anxious, more than willing to help when we got in and did all that stuff, but it seems once the purchase was over, he was not as connected. I guess that’s the way I would put it. I don’t know, maybe it was just me. If someone buys something like that from you, you would think for a little while you would be able to recognize us and say “hello” for a while after. I don’t expect the red-carpet treatment every time I walk in the door but you think he might recognize you. Maybe he was just having a bad day or bad month. Except for that, everything else worked fine. The sales manager and all the support staff were fine. I had a special license plate and I wanted that set up and they were more than accommodating for that. I did some negotiating on price and am more than pleased with the vehicle.
    - mary k. s.
  • A
    SUNNYSIDE COLLISION REPAIR
    They are professional and easy to work with. It’s strange, you get out of there very quickly.  For price, considering it’s part of the purchase, you get free oil changes and inspections for 2 years, it’s a great price. They make an appointment and you get in there pretty quickly and again you get in and out quickly.  They wash the car down so it always looks good when it comes out.  They are very clear about what they are going to do; if they find anything they explain it well.
    - mary k. s.
  • A
    CONRAD'S TOTAL CAR CARE
    They were cheaper than the dealers by a lot. They had to order a part through the dealer and it was $100 cheaper. I would absolutely recommend them to anyone. If they tell me I got something wrong with my car, I know there is something wrong with my car. I trust them.
    - Luciana D.
  • C
    Ganley Pontiac Honda
    I paid for the whole thing. So it was quite a bit; too much. The quality of service was good. They were too slow. Everybody is confused. They don't have a system set up. When you walk in, they know that you're there. They act like they didn't see you. They need a better system.
    - Carolyn C.
  • F
    Metro Toyota
    MICHAEL FERRETT SOLD US A USED CAR NOV. 22, 2014.  IT WAS A BAD STORM. WE TEST DROVE BUT DID NOT SEE BODY DAMAGE TO SIDE OF CAR DURING  STORM.  THEY SAID THEY WOULD DETAIL CAR AS IT WAS DIRTY.  THEY DID NOT.  WHEN WE PICKED UP THE CAR AND SAW DAMAGE WE TOOK CAR BACK TO USED CAR DEALER MICHAEL FERRETT.  WE COMPLAINED ABOUT THE BODY DAMAGE AND A RATTLE INSIDE THE CAR.

      MICHAEL FERRETT AND DAN SCHNEIDER, WHO IDENTIFIED HIMSELF AS THE  OWNER OF  DEALERSHIP, AGREED TO REPAIR CAR AND DO THE BODY WORK.

     DAN SCHNEIDER, WHO SAID HE WAS THE OWNER, SAID TO BRING CAR BACK WHEN ROADS WERE DRY AND THEY WOULD REPAIR THEN AS THEY COULD NOT HEAR NOISE WITH SNOW COVERED ROADS AND FIX BODY WORK AT SAME TIME.   ROADS WERE DRY  ON  JAN.12, 2015 AS IT WAS A BAD WINTER.  TOOK CAR BACK ON JAN 12, 2015.
    AFTER WE DROPPED OFF THE CAR AND METRO HAVING HAD THE CAR FOR WHOLE DAY WE CAME BACK TO SEE NO BODY WORK WAS DONE AS PROMISED.  WE DID NOT WANT OUT LAST CAR, BECAUSE OF OUR AGE, TO BE ONE WITH BODY DAMAGE.

    IT WAS VERY STRESSFUL AND IN MY DISTRESS WE BOUGHT A NEW CAR RATHER THAT TAKE THE DAMAGED ONE SINCE THEY WOULD NOT FIX THE BODY DAMAGE AS PROMISED.    TO THE PRICE OF THE NEW CAR WE PURCHASED THEY ADDED $2500. FOR THE "USE" OF THE USED CAR EVEN THOUGH THEY THEMSELVES TOLD US TO USE IT UNTIL ROADS WERE DRY WHICH WAS JAN12,2015.  THIS WAS A VERY BAD WINTER SO IT TOOK THAT LONG. 

    IN THE PURCHASE PROCESS OF THE NEW CAR MICHAEL FERRETT, USED SALESMAN,  AND DAN SCHNEIDER, OWNER, STATED THAT IF WE BOUGHT A WARRANTY FOR THE NEW CAR FOR APPROX. $2000. WE WOULD HAVE COVERAGE BUMPER TO BUMPER.
     
    PLEASE, PLEASE  IF YOU DECIDE TO USE THIS DEALER GET AN ATTORNEY TO READ ANYTHING YOU ARE ASKED TO SIGN  FROM THIS DEALER,  METRO TOYOTA.  DO GET ANYTHING THEY PROMISE YOU IN WRITING.
     
    NOW THE NEW 2015 CAR.  THE COVERAGE FOR A CRACKED WINDOW WAS NOT COVERED AS THEY STATED IT WOULD BE  AND HAD TO GO ON INSURANCE AT A LOSS OF $500 DEDUCTIBLE TO US.  NOW THERE ARE DENTS, WHICH THEY SAID WERE COVERED, AND WE FOUND OUT TODAY, JUNE 23, 2016  FROM METRO TOYOTA IN A BLANKET STATEMENT FROM ANOTHER PARTY THERE THAT  NONE OF THAT IS COVERED AS STATED AT POINT OF PURCHASE. .
     
    JUNE 23, 2016.  WENT BACK TO METRO TOYOTA.  TALKED TO MICHAEL FERRETT USED DEALER WHO STARTED THIS.  HE SAID HE WOULD NOT DISCUSS ANYTHING  EVEN THE WARRANTY WE PURCHASED AND THE RECALL OF PARTS.

    WE WENT TO NEW CAR BUILDING TODAY ALSO AND ASKED FOR DAN SCHNEIDER, OWNER,  AND ANDREA JONES WHO WROTE UP WARRANTY POLICY.  THEY BOTH SAID TO SUE THEM AND REFUSED TO DISCUSS THE $2000 WARRANTY THEY SOLD US.  THEY REFUSED TO DISCUSS THE RECALL OF PARTS ON THIS MODEL ALSO.

    BUYERS BEWARE.  LAW SUITS COST MORE MONEY.  GO TO ANOTHER DEALER. 

     DO NOT DO BUSINESS WITH THIS USED CAR DEALER, MICHAEL FERRETT,  OR NEW DEALER, INCLUDING DAN SCHNEIDER,  WITHOUT AN ATTORNEY READING ALL PAPER WORK.   GET ANYTHING THEY SAY IN WRITING.  THEIR WORD IS NO GOOD. 

      THIS WHOLE ENCOUNTER HAS COST US AN ADDITIONAL $18,000 OVER THE PRICE OF THE ORIGINAL USED CAR WHICH THEY CLAIM CAME WITH A WARRANTY.  THAT'S ALMOST TWICE THE COST OF THE USED CAR WE FIRST BOUGHT.   I NOW SERIOUSLY DOUBT THAT WARRANTY ON THE USED CAR WOULD HAVE BEEN ANY GOOD EITHER..

      BEST NOT TO DEAL WITH METRO TOYOTA,  MICHAEL FERRETT USED CAR SALES,  OR DAN SCHNEIDER, OWNER  OR ANDREA JONES.  THESE ARE NOT PEOPLE I WOULD EVER TELL ANYONE TO DEAL WITH.  WE ARE RETIRED SENIOR CITIZENS ON A LIMITED SALARY. THIS  IS A BIG FINANCIAL BURDEN/LOSS TO US. 

    OUR ONLY RECOURSE NOW IS THE COURT ACCORDING TO MICHAEL FERRETT, DAN SCHNEIDER, AND ANDREA JONES.  .  THEY SUGGESTED WE SUE THEM.

     JUST GO TO A DIFFERENT DEALER BUT ALWAYS GET PROMISES IN WRITING AND PAY AN ATTORNEY TO READ THE DOCUMENTS THEY GIVE YOU TO SIGN - ALWAYS. .
     
    - Judy and Herb O.
  • A
    Transmission Engine Pros
    Service was great. Took me in the back and showed me the guts of a tranny. Very informative and knowledgeable. They could've charged me for an oil and filter change, but didn't. Thought that was commendable.
    - DAVID M.
  • A
    BRUNO'S AUTO SERVICE INC
    I've been a customer of him for 2 or 3 times. As far as I know and as far as my experience, I would give Bruno all "A's". As far as the pricing goes, you might find someone cheaper but his workmanship, niceness and professionalism is all "A's".
    - Gail A.
  • F
    Auto Repair Technology
    I use Angie's list for all that I can. My son's air conditioning is out on his 96 Accord, and he wanted it fixed close to home.They show being at 28954 Lorain Rd in N. Olmsted, but that's only an office and they sent him to Brookpark. Before he went in I called and Chris answered and she told me they couldn't give an estimate for just a freon charge, but come in bacause all it will cost us is our time for a free estimate. I re-asked if the estimate was free and she confirmed. Later in the day talking to Jeff the Service mgr, he said Chris reads from a script and he was right there with her when she answers. When I spoke with Jeff he was borderline rude, he implied he was always 100% right, and when I tried to cut in to say something he was just going to hang up. When I said I wanted to say something he let me, but then kept cutting in and would not stop talking so that I could say something. Chris DID NOT READ FROM THE SCRIPT HE REFERRED TO, but simply said all it will cost is our time for the estimate.  So I sent my son in based on what Chris said to me.
    My son knows very little mechanically about cars and the free estimate was free, but then he was told $125, by Jeff of course, that my son understood would be to completely fix the A/C. My son called me to confirm that was ok, and I told my son if he's sure that $125 is all to completely fix it, go ahead. Then it turned out that he had to pay the $125 just to test the system, nothing was fixed, and he was given an estimate to bring home for an additional $618 to fix the A/C. Jeff will say he's 100% right, every word he spoke I'm sure, but this was a shady encounter that I hope nobody has to deal with, by just going elsewhere. Or you could go to their address on their Angie's listing in western N. Olmsted and then be sent 150 blocks east to Brookpark; very strange.
    - susan k.
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Auto Services in Brook Park

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