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Auto Repair reviews in Brook Park

  • B
    I called Spitzer Service Dept for an appointment. First opening was over two weeks away, I accepted it. I took my car in at 9:00 am on October 16th. A little over an hour later I was told the computer analysis showed my car needed two new parts, an "evaporative control module" and a new gas cap. I was told the parts were in stock, given an estimate, and told the work would take about an hour or less. I agreed to the estimate, and additionally requested they replace the old windshield wiper blades, two on the front window and one on the rear. About 45 minutes later the job was completed. The warning messages on the dash display were cleared, and the wiper blades had been replaced. I have had no further problems since.
    - DALE K.
  • A
    Metro Toyota
    My grandfather, uncles, and cousins own or owned car dealerships. The first paycheck I ever earned was from my grandfather's dealership in Detroit. I have been around those involved in the car business for much of my life. That being said, I would recommend Metro Toyota (Michael Ferrett and management) to anyone! First rate service from the first Internet contact through today's delivery of our new SUV today! My wife is thrilled & the grandkids kept saying, "It's beautiful!" Thinking about a new or used vehicle? You can't do better in Northeast and North Central Ohio! Since my first purchase from Mike Ferrett and Metro Toyota, I have purchased vehicles for my wife and all three of my daughters. Mike has been nothing short of spectacular, service has been first class, and the business managers (finance to service manager to general manager) have bent over backwards to make every aspect of our relationship memorable. I will purchase all of our vehicles from Metro and Mike Ferrett!
    - John Z.
  • A
    They are professional and easy to work with. It’s strange, you get out of there very quickly.  For price, considering it’s part of the purchase, you get free oil changes and inspections for 2 years, it’s a great price. They make an appointment and you get in there pretty quickly and again you get in and out quickly.  They wash the car down so it always looks good when it comes out.  They are very clear about what they are going to do; if they find anything they explain it well.
    - mary k. s.
  • A
    They were cheaper than the dealers by a lot. They had to order a part through the dealer and it was $100 cheaper. I would absolutely recommend them to anyone. If they tell me I got something wrong with my car, I know there is something wrong with my car. I trust them.
    - Luciana D.
  • C
    Ganley Pontiac Honda
    I paid for the whole thing. So it was quite a bit; too much. The quality of service was good. They were too slow. Everybody is confused. They don't have a system set up. When you walk in, they know that you're there. They act like they didn't see you. They need a better system.
    - Carolyn C.
  • A
    Transmission Engine Pros
    Service was great. Took me in the back and showed me the guts of a tranny. Very informative and knowledgeable. They could've charged me for an oil and filter change, but didn't. Thought that was commendable.
    - DAVID M.
  • A
    I've been a customer of him for 2 or 3 times. As far as I know and as far as my experience, I would give Bruno all "A's". As far as the pricing goes, you might find someone cheaper but his workmanship, niceness and professionalism is all "A's".
    - Gail A.
  • F
    Auto Repair Technology
    I use Angie's list for all that I can. My son's air conditioning is out on his 96 Accord, and he wanted it fixed close to home.They show being at 28954 Lorain Rd in N. Olmsted, but that's only an office and they sent him to Brookpark. Before he went in I called and Chris answered and she told me they couldn't give an estimate for just a freon charge, but come in bacause all it will cost us is our time for a free estimate. I re-asked if the estimate was free and she confirmed. Later in the day talking to Jeff the Service mgr, he said Chris reads from a script and he was right there with her when she answers. When I spoke with Jeff he was borderline rude, he implied he was always 100% right, and when I tried to cut in to say something he was just going to hang up. When I said I wanted to say something he let me, but then kept cutting in and would not stop talking so that I could say something. Chris DID NOT READ FROM THE SCRIPT HE REFERRED TO, but simply said all it will cost is our time for the estimate.  So I sent my son in based on what Chris said to me.
    My son knows very little mechanically about cars and the free estimate was free, but then he was told $125, by Jeff of course, that my son understood would be to completely fix the A/C. My son called me to confirm that was ok, and I told my son if he's sure that $125 is all to completely fix it, go ahead. Then it turned out that he had to pay the $125 just to test the system, nothing was fixed, and he was given an estimate to bring home for an additional $618 to fix the A/C. Jeff will say he's 100% right, every word he spoke I'm sure, but this was a shady encounter that I hope nobody has to deal with, by just going elsewhere. Or you could go to their address on their Angie's listing in western N. Olmsted and then be sent 150 blocks east to Brookpark; very strange.
    - susan k.
  • C
    Metro Toyota
    I dropped my car off before closing on Friday and arranged to pick my car up at 12:00 on Saturday. The person I dealt with on Friday was very pleasant, which was great because I've always dealt with an older woman in the service department who I find rude and dismissive. When I went to pick up my car on Saturday the Metro service experience I've come to know was present. It took quite a while to be acknowldeged, even though I was the only person waiting at that time. I was told to pay and that my car would be brought up for me. I would've thought my car would be waiting because that was my scheduled pick up time, but I guess not. As I was paying for my service, two men from the dealership approached the window and proceeded to berate one of the cashiers, telling her to and quot;eat her d*** lunch and get her a** out front!and quot; I found the whole exchange extremely unprofessional, not only beacuse of how they spoke to their employee, but also because they did so in front of a customer. I then went to retrieve my car and had to wait an additiional 25 minutes for it to arrive,, well past my scheduled pick up time. It wasn't busy, in fact, they were closing for inventory. The delay in getting my car, and the way the dealers spoke to the cashier, make me question whether I will return to Metro for auto service.
    - Karie W.
  • A
    I called the dealership to schedule a date and time for the repair of a safety recall.  Recall was related to the Occupant Restraint Control Module. If not taken care, a faulty sensor could cause the air bag to mistakenly deploy.  Made the appointment for about one week after my call, Oct 24 at 12:30.   Arrived a few minutes early.  While going over the details with the man who wrote up the service order, I additionally asked for an estimate for ordering and replacing a missing piece of trim from the front of my 2008 Dodge Grand Caravan.   Repair work on my recall was started right on time at 12:30, and was completed, free of any charge, in about 45 minutes.
     I was informed the missing trim part  could be ordered for $25 plus tax, and installed for $50 labor charge.  I asked them to go ahead. The part was immediately placed on order, and I paid the $25 plus tax charge for the part. The dealership will call me when the part comes in, and schedule a date for the work. I will pay the remaining $50 labor charge when the job is completed. 
           The customer waiting area was very clean and pleasant, and free coffee and popcorn was readily available, along with several snack and beverage vending machines.
          Before returning my car to me, the dealership quickly ran it through an on-site car wash at no charge.
    - DALE K.
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Auto Repair Shops in Brook Park

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